Climate Change Data

Environmental Metrics

ESG Focus Areas

• Economic
• Environmental
• Social
• Governance

Environmental Achievements

• Minimized environmental impact from transportation by managing energy usage
• Collected data on packaging material for products in compliance with Mandatory Packaging Reporting (MPR) framework
• Initiated communication with waste management consultants to determine a 3R plan for packaging materials

Social Achievements

• Committed S$150,000 to support frontline healthcare professionals and donations to local marginalized communities affected by COVID-19 pandemic
• Provided employees with resources to support their well-being (health supplements, face masks, hand sanitizers)
• Partnered with The Center For Psychology for a virtual talk on mental health during lockdown
• Maintained zero non-compliance with relevant laws and regulations

Governance Achievements

• No reported cases of breaches of code of corporate governance, corruption, and bribery
• No reported instances of non-compliance with laws and regulations
• No reported cases in relation to personal data violation or breaches of customer privacy

Climate Goals & Targets

Environmental Challenges

• COVID-19 pandemic impacting business operations and employee well-being

Mitigation Strategies

• Activated Business Continuity Plan (BCP) with split team arrangements, safe distancing measures, daily temperature screening, cleaning and sanitization, staggered working hours
• Provided health supplements, face masks, and hand sanitizers to employees
• Utilized virtual platforms to minimize physical meetings and business travel
• Enhanced security of POM system and partnered with secure third-party marketplaces for e-commerce activities

Supply Chain Management

Responsible Procurement

• Stringent requirements for quality
• Engagement of reputable suppliers who abide by global ESG standards
• Sustainable procurement integrating core values into the supply chain
• Verification of suppliers' accreditation and compliance before contracting

Climate-Related Risks & Opportunities

Reporting Standards

Frameworks Used: GRI Standards: Core Option

Environmental Metrics

ESG Focus Areas

• Corporate Governance
• Employment
• Customer Health and Safety
• Environmental Compliance
• Customer Privacy
• Socioeconomic Compliance
• Anti-Corruption

Environmental Achievements

• Adopted and complied with the Mandatory Packaging Reporting framework for recyclable and sustainable product packaging.
• Implemented a 3R (Reduce-Reuse-Recycle) plan to reduce paper and plastic consumption.
• Reduced 90% of plastic usage for Ocean Health® Omega-3 Fish Oil 1000 mg Refill Pack.

Social Achievements

• Maintained zero non-compliance with relevant laws and regulations.
• Launched WellAway, Singapore’s first HSA registered e-pharmacy.
• Continued to focus on flexible working arrangements and workplace hygiene measures for employees' health and safety.
• Conducted community outreach programs providing donations to various organizations.

Governance Achievements

• Maintained zero reported cases in relation to breaches of code of corporate governance, corruption and bribery.
• Maintained zero reported cases in relation to personal data violation or breaches of customer privacy.
• Maintained zero instances of non-compliance with laws and regulations.

Climate Goals & Targets

Environmental Challenges

• Uncertainty in market recovery in the region in FY 2022 due to the COVID-19 pandemic.
• Maintaining compliance with environmental regulations and data protection regulations.

Mitigation Strategies

• Remaining agile and vigilant to respond to market conditions.
• Implementing a 3R plan and complying with MPR framework.
• Enhancing the security level of the Group’s servers and IT systems.
• Providing trainings on data protection policy and regulatory updates.

Supply Chain Management

Supplier Audits: Periodic supplier evaluations/on-site inspections

Responsible Procurement

• Stringent selection and evaluation criteria for suppliers.
• Verification of suppliers' accreditation and compliance with regulatory requirements.

Climate-Related Risks & Opportunities

Reporting Standards

Frameworks Used: GRI Standards: Core Option

Sustainable Products & Innovation

• Ocean Health® Omega-3 Fish Oil 1000 mg Refill Pack (reduced plastic usage)

Environmental Metrics

ESG Focus Areas

• Environmental Sustainability
• Social Sustainability
• Governance

Environmental Achievements

• Sponsored 10 coral nubbins for the Garden City Fund’s Plant-a-Coral programme
• Organised a seabed and coastal clean-up, gathering over 23kg of plastic trash
• Implemented a 3R plan in compliance with the Mandatory Packaging Reporting Framework
• Launched ‘Plastic-Free Wednesdays’ in Hyphens Philippines

Social Achievements

• Partnered with job coaches from the Autistic Resource Centre to arrange job shadowing and training opportunities for autistic job seekers
• Launched Project Symphony to reconnect workforce with the organisation’s vision and values
• Distributed food hampers to janitors and helpers at Jakarta office
• Offered complimentary health check-ups, dispensed medication, and distributed necessities to 728 people in Yen Bai province, Vietnam
• Partnered with SATA CommHealth to provide e-pharmacy medication delivery to migrant workers

Governance Achievements

• Maintained zero incidents of regulatory non-compliance
• Maintained zero reported cases of corruption and bribery
• Maintained zero reported cases of breaches of customer data privacy
• Maintained zero audit findings relating to product quality and safety
• Formalized Board Diversity Policy

Climate Goals & Targets

Environmental Challenges

• Global recessionary risks
• Russia-Ukraine war
• Persistent inflation
• Rising interest rates
• Supply chain disruptions
• Volatility of local currencies versus the USD and Euro

Mitigation Strategies

• Remained vigilant and agile in dealing with post-COVID-19 challenges
• Maintained prudence and continued to stay nimble to respond to volatile market conditions
• Strengthened proprietary brands and specialty pharma product portfolios
• Built up its digital business

Supply Chain Management

Supplier Audits: Periodic supplier evaluations; periodic on-site inspections

Responsible Procurement

• Stringent vendor selection process; verification of accreditation, compliance, track record, quality, reputation; due diligence on GMP, ISO Standards, HACCP certifications; periodic evaluation of approved vendors

Climate-Related Risks & Opportunities

Reporting Standards

Frameworks Used: GRI Standards

Sustainable Products & Innovation

• Ocean Health Omega-3 fish oil refill pack