Climate Change Data

Environmental Metrics

ESG Focus Areas

• People
• Planet
• Proximity

Environmental Achievements

• Opened Belgium’s most eco-friendly distribution center in Mons, reducing electricity consumption by 18% and gas consumption by 55% compared to other centers.
• Installed 8,000m² of solar panels on the roof of bpost’s sorting center in Antwerp.
• Overall decrease of CO2 emissions of 7% (scope 1, 2 and 3) compared to 2017.
• Introduced the Non-Prior stamps for more efficient mail volume bundling.

Social Achievements

• Launched three initiatives in Belgium to improve safety performance: Safety Performance Barometer, safety training game, and e-learning module on fire prevention.
• Revised bpost Code of Conduct in 2018 to align values within all subsidiaries.
• Partnership with VDAB in Belgium re-integrated 27 people with health problems into the labor market.

Governance Achievements

• Deep structural redesign and revision of the Code of Conduct launched in February 2019 for the entire group.

Climate Goals & Targets

Environmental Challenges

• Increased absenteeism and frequency rate of employees and temporary staff, mainly due to the new sorting center NBX.
• Increasing parcel deliveries impacting environmental footprint.
• Difficulty comparing customer satisfaction results with other companies due to different methodologies.

Mitigation Strategies

• Aim to decrease frequency rate by 3% compared to 2018.
• Set new CO2 reduction targets for 2030 (at least 20% reduction compared to 2017 levels).
• Investigating how to develop common customer satisfaction metrics for subsidiaries.

Supply Chain Management

Supplier Audits: Not disclosed

Responsible Procurement

• Supplier Code of Conduct (100% of bpost Belgium suppliers covered).

Climate-Related Risks & Opportunities

Physical Risks

• Not disclosed

Transition Risks

• Not disclosed

Opportunities

• Not disclosed

Reporting Standards

Frameworks Used: GRI Standards (core option)

Certifications: ISO 14001

Third-party Assurance: DNV (for CO2 emissions data)

UN Sustainable Development Goals

• Not disclosed

Not disclosed

Sustainable Products & Innovation

• Non-Prior stamps, Cubee parcel lockers

Awards & Recognition

• Top 3 greenest postal operator by IPC

Environmental Metrics

ESG Focus Areas

• People
• Planet
• Proximity

Environmental Achievements

• Opened the first urban zero carbon emission parcel and letter delivery zone in Mechelen, Belgium.
• Decreased overall CO2 emissions by 11% (scope 1, 2, and 3) compared to 2017 baseline. Scope 1 & 2 emissions increased by 3%, while Scope 3 emissions decreased by 18%.
• Introduced double-deck trailers, expected to cut the number of journeys and distance covered for parcel and letter delivery by 30% by 2030 and 40% by 2040.
• Increased surface of photovoltaic cells to 40,000 m² in 2020.
• Recycled 86% of waste.

Social Achievements

• Launched the “Duaal Leren” program, offering a one-year training program leading to a secondary school diploma, driver’s license, and a full-time job at bpost; 9 new colleagues joined through this program in 2020.
• Raised 25,000 EUR for DigitalForYouth, providing laptops for 250 disadvantaged young people.
• Sent almost two million free personalized photo and video postcards to connect people during COVID-19 lockdowns.
• Improved employee engagement score from 6.9 in 2019 to 7 in 2020.

Governance Achievements

• Launched a new Code of Conduct in February 2019 for the entire group.
• Implemented a new straightforward methodology for employee engagement surveys.

Climate Goals & Targets

Environmental Challenges

• Increased Scope 1 & 2 emissions (3% increase compared to 2017 baseline).
• COVID-19 pandemic impacting operations and employee wellbeing.
• Increasing parcel volumes demanding a well-considered strategy to control environmental and transport infrastructure impact.

Mitigation Strategies

• Implemented COVID-19 prevention measures, including an internal tracing system and a special helpline.
• Introduced double-deck trailers to optimize transport and relieve road congestion.
• Investing in renewable electricity and improving energy efficiency of operations and facilities.
• Implementing a green fleet strategy with electric vehicles and cargo bikes.

Supply Chain Management

Supplier Audits: 31% of bpost Belgium suppliers covered by the supplier code of conduct in 2020. 39% of spend on procurements from suppliers is covered by a code of conduct according to an Ecovadis survey.

Responsible Procurement

• Supplier Code of Conduct integrated into general contract terms and conditions.
• Sustainability clause in tender process and/or contracts requiring suppliers to perform CSR risk assessments.

Climate-Related Risks & Opportunities

Reporting Standards

Frameworks Used: GRI Standards (core option)

Certifications: ISO 14001

Third-party Assurance: DNV (for CO2 emissions data)

UN Sustainable Development Goals

• Goal 7 (Affordable and clean energy)
• Goal 13 (Climate action)
• Goal 8 (Decent work and economic growth)
• Goal 4 (Quality education)
• Goal 11 (Sustainable cities and communities)

Various initiatives contribute to these goals, including renewable energy investments, emissions reduction efforts, employee training programs, support for education, and sustainable urban delivery solutions.

Sustainable Products & Innovation

• Carbon Meter service
• Carbon offsetting service
• Parcel lockers

Environmental Metrics

ESG Focus Areas

• Environment
• Social
• Governance

Environmental Achievements

• Ecozone project won the “Environmental Achievement of the Year” award; overall decrease of CO2 emissions of 10% (scope 1, 2 and 3) compared to 2017; quadrupled the number of electric cars; environment-friendlier vehicles now make up almost 40% of the last-mile fleet; 10% of bpost’s total energy need produced by solar panels; 51% cut in electricity consumption for lighting at sorting centers in Flanders and Wallonia; 25% reduction in plastic consumption at Leen Menken.

Social Achievements

• Commitment to Diversity and Inclusion approved by the Group Executive Committee; bpost boost! registered 597 candidates; supported over 100 projects across Belgium and beyond through Star4U; financially supported over 140 employees affected by floods; signed Sustainability Charter with the Belgian Federal Government.

Governance Achievements

• Signed the seventh management contract and the first sustainability charter; new group sustainability strategy defined and validated; new sustainability governance structure to be rolled out in 2022.

Climate Goals & Targets

Environmental Challenges

• Successive waves of the COVID-19 pandemic increased short-term illness; COVID-19 pandemic made field employee engagement survey impossible; increased scope 1 emissions due to higher delivery fleet activity and natural gas consumption; decreased scope 3 emissions due to phasing out of entities; difficulty comparing customer satisfaction scores due to different methodologies across subsidiaries; 2021 was a difficult year for accident prevention due to focus on COVID-19 prevention.

Mitigation Strategies

• Implemented measures to protect employees during COVID-19 pandemic; implemented a new and improved software for more detailed reporting; investments in renewable electricity and energy efficiency projects; implemented a Sustainable Procurement Program; will investigate developing a common customer satisfaction metric for subsidiaries; launched initiatives to improve safety performance and boost safety culture.

Supply Chain Management

Supplier Audits: 34% of bpost Belgium suppliers covered by supplier code of conduct; 57% of procurement spent with significant tier 1 suppliers screened by Ecovadis.

Responsible Procurement

• Supplier Code of Conduct, sustainability clause in tender process and/or contract, EcoVadis assessments

Climate-Related Risks & Opportunities

Physical Risks

• Not disclosed

Transition Risks

• Not disclosed

Opportunities

• Not disclosed

Reporting Standards

Frameworks Used: GRI Standards (core option)

Certifications: ISO 14001

Third-party Assurance: DNV (for CO2 emissions data)

UN Sustainable Development Goals

• Not disclosed

Not disclosed

Sustainable Products & Innovation

• Sustainable uniforms, parcel lockers

Awards & Recognition

• Environmental Achievement of the Year at Parcel and Postal Technology International Awards