Climate Change Data

Environmental Metrics

ESG Focus Areas

• Employment
• Skills Development
• Enterprise Support
• Community Development

Environmental Achievements

• Not disclosed

Social Achievements

• Engaged with over 19,000 learners, delivering funded training and accreditation to further progress their career opportunities
• Provided training to more than 1,000 individuals following news of their redundancy
• Supported people experiencing multiple barriers to employment in North and East London into over 570 jobs
• Provided more than 1,100 one to one meetings with a Digital Business Adviser for businesses in Wales
• Provided a Training Needs Analysis and upskilling to the workforces of more than 4,000 businesses in England
• Successfully fulfilled the Heart of the South West Growth Hub contract, having delivered business support to in excess of 7,000 SMEs in Devon and Somerset
• Launched Adult Education Budget funded, Adult Skills for Work, on behalf of the West Midlands Combined Authority
• Supported the recruitment of enough learners to run two cohorts of Women in IT courses
• Successfully onboarded frontline and catering staff at The Wing, meeting individual needs of new employees
• Secured in excess of £27,000 in grant funding for more than 17 organisations to support them in combatting the effects of Covid-19

Governance Achievements

• Not disclosed

Climate Goals & Targets

Environmental Challenges

• Covid-19 pandemic impact on businesses and individuals
• Digital skills gaps for employers
• Skills sector needing upskilling on digital technologies

Mitigation Strategies

• Transitioned to online delivery across programmes
• Provided enhanced levels of marketing activity to bolster referrals
• Offered supply chain partners access to digital enrolment facilities
• Ran surveys with SSW supply chain partners to understand Covid-19 impact
• Worked with training provider Petroc College to design new courses for post-Covid-19 world
• Delivered digital skills workshops for SSW supply chain
• Extended free workshops to local stakeholders

Supply Chain Management

Supplier Audits: Not disclosed

Responsible Procurement

• Selection of local training providers
• Support for VCSEs (63% in North and East London)

Climate-Related Risks & Opportunities

Physical Risks

• Not disclosed

Transition Risks

• Not disclosed

Opportunities

• Not disclosed

Reporting Standards

Frameworks Used: Null

Certifications: Null

Third-party Assurance: Not disclosed

UN Sustainable Development Goals

• SDG 4 (Quality Education)
• SDG 8 (Decent Work and Economic Growth)
• SDG 10 (Reduced Inequalities)

Serco's initiatives contribute to these goals by providing training and employment opportunities, particularly for vulnerable populations.

Sustainable Products & Innovation

• Not disclosed

Awards & Recognition

• Bronze award at the 2019 Walsall Works Partner Awards