Climate Change Data

Environmental Metrics

ESG Focus Areas

• Good Corporate Governance
• Fair Business Practices
• Respect for Human Rights and Fair Treatment of Workers
• Responsibility Toward Customers and Consumers
• Community and Social Development
• Environmental Conservation
• Greenhouse Gas Management

Environmental Achievements

• Implemented wastewater management system to reduce water pollution.
• Encouraged employees to reduce, reuse, and recycle to minimize waste and pollution.
• Selected energy-efficient appliances and medical devices to reduce energy consumption and greenhouse gas emissions.

Social Achievements

• Provided cost-of-living assistance program for employees (1,830,000 baht).
• Provided 10 hours of average training per employee for personnel development.
• Donated 100,000 baht to Bhadra Maharajanusorn Foundation and 100,000 baht to Ramathibodi Foundation for medical purposes.
• Conducted employee training on the Personal Data Protection Act.

Governance Achievements

• Established a good corporate governance policy based on 2017 principles.
• Established an anti-corruption policy and provided training to employees.
• Established policies and procedures for connected transactions.
• Appointed an independent internal auditor (I.A.P. Internal Audit Co., Ltd.).
• Appointed an Audit Committee consisting of independent directors.

Climate Goals & Targets

Environmental Challenges

• Fierce competition in the aesthetics business.
• Changing consumer behaviors.
• Changes in treatment technology.
• Risks from patient care, including symptoms or complications from surgery or procedures.
• Risks of medical malpractice claims.
• Risks of dependence on medical personnel.
• Risks of mainly depending on department stores for business.
• Risks associated with branch lease renewal.
• Risks from compliance with announcements, regulations, and laws.
• Risks associated with withholding tax remittance.
• Risks of major shareholders holding more than 50% of the company’s shares.
• Risks from dependence on key personnel.
• Risks of dependence on key partners.
• Risks associated with unregistered service marks.
• Risks on investment by securities holders.
• Risks associated with existing shareholders residing outside Thailand.

Mitigation Strategies

• Differentiation through brand-building and full-range services.
• Annual consumer needs surveys and service development.
• Investment approval procedures and payback period analysis for medical devices.
• Contingency plan for emergencies and regular international training for doctors.
• Regular service quality evaluation and branch quality control system.
• Appropriate remuneration and benefits, ongoing education and training for personnel.
• Plan to expand investment in stand-alone branches.
• Long-standing relationships with lessors and clear rental adjustment rates.
• Regular training and monitoring of announcements, regulations, and laws.
• Contractual agreement with medical personnel regarding additional tax assessments.
• Appointment of independent directors to check and balance the work of the Board and executives.
• Clear identification of authority, responsibilities, and training for personnel.
• Guidelines for procurement of pharmaceuticals, medical supplies, and medical equipment from other partners.
• Continued use of the brand despite pending registration.
• Careful monitoring of economic conditions and company performance.
• Compliance with securities laws in relevant countries.

Supply Chain Management

Responsible Procurement

• Inspection of product and equipment quality
• Evaluation of business partner credibility

Climate-Related Risks & Opportunities

Reporting Standards

Frameworks Used: Good Corporate Governance Principles for Listed Companies in 2017 (Securities and Exchange Commission)

Awards & Recognition

• Numerous awards related to the quality of services and use of medical technologies (detailed in the report).