Climate Change Data

Terveystalo Plc

Climate Impact & Sustainability Data (2019, 2020)

Reporting Period: 2019

Environmental Metrics

Total Carbon Emissions:2,222.5 tonnes CO2 (Scope 1 & 2)
Scope 1 Emissions:260.2 tCO2
Scope 2 Emissions:1,962.3 tCO2
Total Energy Consumption:17,170 MWh (electricity)
Waste Generated:50 tons (mixed waste)
Carbon Intensity:2g/EUR (Scope 1 and 2) relative to total revenue

ESG Focus Areas

  • Ethical Business Practices
  • Health and Well-being of Customers
  • Employee Well-being
  • Economic Impacts
  • Sustainability

Environmental Achievements

  • Reduced carbon footprint from 2,460.3 tonnes CO2 to 2,222.5 tonnes CO2 (Scope 1 & 2)
  • Reduced mixed waste intensity by 37.7 percent year-on-year

Social Achievements

  • Improved job satisfaction from 88% to 92.7%
  • Accident occurrence rate reduced from 26 to 25 (below industry average of 39)
  • Launched Oma Terveys application with new features, including 24/7 chat service for mental wellbeing and video appointments

Governance Achievements

  • Granted Prime status by ISS ESG
  • Published updated Code of Conduct
  • Published first corporate responsibility report

Climate Goals & Targets

Medium-term Goals:
  • Reduce carbon footprint by 40% by 2030
Short-term Goals:
  • Improve employee Net Promoter Score (eNPS) to reach 31 by 2025

Environmental Challenges

  • Shortages of healthcare professionals
  • Intensifying price competition in public customer accounts in occupational health
  • Challenges related to the availability of healthcare professionals in staffing services
  • Weakened consumer confidence
Mitigation Strategies
  • Investing in the development of new service solutions and processes
  • Implementing digital tools to improve service accessibility
  • Improving processes and digital solutions to ensure high service quality and quick access to care
  • Developing customer-oriented cooperation models with the public sector

Supply Chain Management

Responsible Procurement
  • Supplier Code of Conduct

Climate-Related Risks & Opportunities

Reporting Standards

Frameworks Used: UN Global Compact

Certifications: ISO 9001:2015

Reporting Period: 2020

Environmental Metrics

Total Carbon Emissions:996 tCO2e
Scope 1 Emissions:287.2 tCO2e
Scope 2 Emissions:709.2 tCO2e
Scope 3 Emissions:429.3 tCO2e
Renewable Energy Share:62%
Total Energy Consumption:15,944 MWh
Waste Generated:227 tons
Carbon Intensity:1 gCO2e/EUR (2020)

ESG Focus Areas

  • Good health and well-being
  • Ethical business
  • Responsible work
  • Sustainable economic growth
  • Responsible consumption and climate action

Environmental Achievements

  • Reduced carbon footprint by over 50% year-on-year by using green electricity.

Social Achievements

  • Improved employee Net Promoter Score (eNPS) from 9 to 18.
  • 5,000 front-line staff rewarded with a EUR 500 bonus.
  • Increased number of digital appointments to 700,000, improving care availability and reducing unnecessary travel.

Governance Achievements

  • 100% of employees completed Compliance training.
  • Approximately 80% of suppliers (responsible for 80% of total acquisitions) approved the Supplier Code of Conduct.

Climate Goals & Targets

Medium-term Goals:
  • Reduce carbon footprint by 40% by 2030.

Environmental Challenges

  • Emergency conditions put a strain on experts.
  • Protective equipment increased the amount of generated waste (multiplied by 10).
  • COVID-19 crisis impacted operations and required employee cooperation negotiations on temporary layoffs.
Mitigation Strategies
  • Provided training on digital appointment services for hundreds of professionals.
  • Career services found replacement work for some temporarily laid-off employees.
  • Improved recycling rate for hazardous waste and plastic recycling.

Supply Chain Management

Supplier Audits: Self-assessment form introduced to map compliance with the Supplier Code of Conduct.

Responsible Procurement
  • Supplier Code of Conduct

Climate-Related Risks & Opportunities

Reporting Standards

Frameworks Used: GRI

Certifications: ISO 9001:2015 (Quality System Certificate for occupational health services), ISO 14001:2015 (Environmental Management System in some clinics)

UN Sustainable Development Goals

  • Goal 3: Good health and well-being
  • Goal 8: Decent work and economic growth
  • Goal 9: Industry, innovation and infrastructure
  • Goal 10: Reduced inequalities
  • Goal 13: Climate action

Terveystalo's operations contribute to these goals through various initiatives described in the report.