Climate Change Data

Environmental Metrics

ESG Focus Areas

• Sustainable Packaging
• Energy-Efficient Operations
• Shipping & Logistics
• Diversity, Equity, and Inclusion
• Thriving Entrepreneurs
• Community Involvement
• Responsible Sourcing & Manufacturing
• Human Rights in the Supply Chain
• Scaling Sustainable Materials

Environmental Achievements

• Reduced Scope 1 and 2 GHG emissions by 4.5% from a 2018 baseline
• Replaced 19,927 conventional fittings with LED fittings, resulting in an estimated annual reduction of GHG emissions of 4,374 tons
• Zulily achieved a 1,479,017 kWh reduction in energy use from replacing 6,267 light fittings
• Rocky Mount Fulfillment Center reduced 50,000 lbs of waste in 2020 by donating 100% of its returns or surplus product to nonprofits globally
• Rolled out the How2Recycle label on a majority of US QVC, HSN, and Zulily outbound overpack fiber and plastic materials
• Increased the recycled content of outbound overpack plastic packaging to 11.8% from 5.7% in 2018

Social Achievements

• Launched five new team member resource groups (TMRGs): Black, LGBTQ+, Veterans, People with Disabilities, and Hispanic/Latinx affinity groups
• Hosted listening sessions to share, learn, support, and deepen understanding of the Black experience in the workplace
• Offered a 100% match to US team members donating to causes that support racial and social justice
• Donated $1 million to the Equal Justice Initiative
• Featured 40 Black-owned small businesses across platforms
• Provided inaugural corporate grant of $100,000 to nonprofit Nest’s Personal Protective Equipment Purchase Initiative
• Donated over $1.1 million in QVC US and HSN airtime to run COVID-19 PSAs
• Raised $262,053 to support the National Emergencies Trust in the U.K.
• Donated $24,000 to Chiba City & Sakura City in Japan to help children continue online education
• Contributed $2 million to a new Emergency Assistance Fund for team members impacted by COVID-19
• Provided $25.9 million in COVID-19-related emergency pay and supplemental benefits
• Helped launch 23 brands through The Big Find program, including 48 women-owned businesses and 16 Black-owned businesses

Governance Achievements

• Expanded Global Sourcing Social Responsibility (SSR) program to cover 80% of vendors in the US and approximately 50% in Europe
• Completed 883 audits in 2020 under the SSR program
• Implemented 466 corrective action plans (CAPs) in 2020

Climate Goals & Targets

Environmental Challenges

• Supply chain disruptions due to the COVID-19 pandemic
• Lack of scalable alternatives to plastic and non-recyclable packaging
• Reducing Scope 3 emissions from our value chain
• Increasing the use of recycled content in packaging
• Improving customer awareness of recycling practices

Mitigation Strategies

• Phased approach toward full packaging recyclability
• Switching to post-consumer recycled content
• Reducing packaging volume and weight
• Partnering with How2Recycle label program
• Implementing waste reduction initiatives at warehouses
• Conducting customer surveys on recycling habits
• Developing a customer communication plan to increase recycling awareness
• Testing and implementing recycled materials in the UK
• Consolidating customer orders to reduce packaging and deliveries
• Executing a network optimization plan to consolidate transportation and shipping

Supply Chain Management

Supplier Audits: 883 audits completed in 2020

Responsible Procurement

• Global Business Partner Code of Conduct
• Workplace Conditions Assessment (WCA) audits

Climate-Related Risks & Opportunities

Physical Risks

• Not disclosed

Transition Risks

• Not disclosed

Opportunities

• Not disclosed

Reporting Standards

Frameworks Used: SASB

Certifications: Null

Third-party Assurance: Not disclosed

UN Sustainable Development Goals

• Not disclosed

The ambition of our CR goals is guided by the United Nations’ Sustainable Development Goals (UNSDGs).

Sustainable Products & Innovation

• Products made from recycled materials (e.g., Zuda athleisure brand)
• Products made from organic cotton (Garnet Hill)
• Products with Clean Beauty and Conscious Choice Cleaning seals

Awards & Recognition

• Human Rights Campaign Foundation’s 2021 Corporate Equality Index: 100%
• No. 44 on National Retail Federation’s Top 100 Retailers 2020 List
• 2020 Stevie Awards for Sales and Customer Service – Gold: Customer Service Department of the Year for Retail
• 2020 Stevie Awards for Sales and Customer Service – Gold: Commerce Customer Service

Environmental Metrics

ESG Focus Areas

• Protecting Our Environment
• Curating Product Responsibly
• Championing Empowerment & Belonging

Environmental Achievements

• Achieved waste-smart operations goal to eliminate all single-use plastic bottles from QRG corporate office locations worldwide by 2021, eliminating approximately 700,000 bottles per year
• Made significant progress in achieving 2022 Scope 1 and 2 GHG emissions-reduction goal of 14% by coming in at 13.46%
• Achieved another sustainable packaging goal ahead of target

Social Achievements

• Featured 99 diverse entrepreneurs in our Small Business Spotlight program
• Directed $41.6 million in annual community giving — the highest amount in QRG history
• Advanced DE&I through enterprisewide goals, learning programs, partnerships and TMRGs

Governance Achievements

• Achieved a perfect 100% on Human Rights Campaign Foundation’s 2022 Corporate Equality Index and joined the 2022 Bloomberg Gender-Equality Index

Climate Goals & Targets

Environmental Challenges

• Reducing Scope 3 GHG emissions
• Scaling sustainable materials across brand portfolio
• Increasing diverse representation in supervisory and leadership roles

Mitigation Strategies

• Reviewing entire fulfillment and distribution model to identify solutions to reduce Scope 3 GHG emissions
• Increasing customer awareness of and access to products made from more sustainable materials
• Updating DE&I strategy to include four pillars: Our People, Our Culture, Our Consumers and Marketplace, Our Communities

Supply Chain Management

Supplier Audits: 1052 audits completed in 2021

Responsible Procurement

• Global Business Partner Code of Conduct
• Supplier Social Responsibility (SSR) program

Climate-Related Risks & Opportunities

Reporting Standards

Frameworks Used: SASB, UN SDGs

Third-party Assurance: Bureau Veritas (for some data)

Sustainable Products & Innovation

• Products made from recycled materials (zuda, AnyBody)
• Products made from sustainable fibers (Garnet Hill)
• QVC Clean Beauty and HSN Conscious Choice Cleaning products

Awards & Recognition

• 100% Human Rights Campaign Foundation’s 2022 Corporate Equality Index
• 2022 Bloomberg Gender-Equality Index
• 2022 Sustainability Yearbook Excellence

Environmental Metrics

ESG Focus Areas

• Protecting Our Environment
• Championing Empowerment & Belonging
• Curating Product Responsibly

Environmental Achievements

• 26% reduction in Scope 1 and 2 GHG emissions, exceeding the 2022 target of 14%
• 33% reduction in average GHG emissions intensity per package shipped, exceeding the 2025 target
• QVC Germany offset emissions for 100% of its grid electricity

Social Achievements

• $114.1 million total contributed to communities since 2020, ahead of the 2025 target
• Launched new Accessible and Adaptive merchandise category
• Published pay equity strategy and U.S. results
• Continued progress on leader representation goals

Governance Achievements

• Oversight of the corporate responsibility function moved to the entire QRG Executive Leadership Team for streamlined decision-making
• Continued development of ESG program is a factor in evaluating performance-based remuneration for the Chairman of the Board and other executives
• Publicly available list of prohibited products

Climate Goals & Targets

Environmental Challenges

• Scope 3 emissions from the supply chain
• Waste reduction in operations
• Increasing recycled content in packaging

Mitigation Strategies

• Data management software purchased to enhance Scope 3 emissions measurement and tracking
• Launched team member environmental sustainability resource groups to crowdsource solutions
• Full review of packaging for high-volume products to optimize volume and type
• Testing of new plastic packaging with 80% recycled content

Supply Chain Management

Supplier Audits: 975 Workplace Conditions Assessments, 410 security audits, 850 traceability audits in 2022

Responsible Procurement

• Global Business Partner Code of Conduct
• Risk-based evaluations of supply chain
• Factory audits

Climate-Related Risks & Opportunities

Reporting Standards

Frameworks Used: UN Sustainable Development Goals (SDGs), Sustainability Accounting Standards Board (SASB)

Third-party Assurance: Bureau Veritas UK Limited

Sustainable Products & Innovation

• Products made with sustainable fibers (LENZING™ TENCEL™, LENZING™ ECOVEROTM viscose, Cupro, REPREVE®)
• Sustainable furniture options (Frontgate Premium Upholstery Series)

Awards & Recognition

• Bloomberg Gender-Equality Index 2023
• DiversityInc Top 50 Noteworthy Company 2023
• Best Place to Work for Disability Inclusion 2023
• Top Supporters of HBCUs 2023
• Best Places to Work for LGBTQ+ Equality 2022
• Great Place to Work® Certification 2022-2023
• Newsweek Most Trustworthy Companies in America 2023
• America’s Most Responsible Companies 2023
• Forbes America’s Best Large Employers 2023
• America’s Best Employers for Women 2023
• USA Today America’s Climate Leaders 2023