Climate Change Data

Environmental Metrics

ESG Focus Areas

• Environmental Management
• Employee Well-being
• Customer Satisfaction
• Community Engagement
• Ethical Business Practices

Environmental Achievements

• Achieved GB/T 24001-2004/ISO 14001:2004 certification for Shanghai Yongsheng Property Management Co.,Ltd.
• Reduced total electricity consumption significantly through energy-efficient lighting and centralized air-conditioning control.
• Implemented paperless office initiatives to reduce paper consumption.

Social Achievements

• Achieved 2019 Shanghai Best Employers Top 30.
• Provided 20,731 hours of occupational health and safety training to 7,404 employees.
• Implemented a standardized recruitment system to attract and retain talents.
• Provided various employee benefits and welfare programs.
• Organized community charity events, attracting over 12,000 participants.

Governance Achievements

• Established an Environmental, Social and Governance Committee to oversee ESG performance.
• Adopted a Board Diversity Policy.
• Implemented a comprehensive risk management system including anti-corruption measures and a whistle-blowing system.
• Achieved GB/T 19001-2008/ISO 9001:2008 certification for Shanghai Yongsheng Property Management Co.,Ltd.

Climate Goals & Targets

Environmental Challenges

• Managing greenhouse gas emissions across various business operations.
• Maintaining high customer satisfaction levels.
• Ensuring ethical business practices across the supply chain.

Mitigation Strategies

• Regularly monitoring and reviewing greenhouse gas emissions.
• Conducting regular customer satisfaction surveys and implementing a complaint management system.
• Establishing a supplier assessment review system and requiring suppliers to sign an Integrity Commitment Letter.

Supply Chain Management

Supplier Audits: Annual information review for existing service providers, goodwill review, data review and on-site assessment for newly engaged service providers.

Responsible Procurement

• Supplier assessment review system
• Integrity Commitment Letter

Climate-Related Risks & Opportunities

Reporting Standards

Frameworks Used: Hong Kong Stock Exchange ESG Reporting Guide

Certifications: GB/T 24001-2004/ISO 14001:2004, GB/T 28001-2001/OHSAS 18001:2007, GB/T 19001-2008/ISO 9001:2008

Awards & Recognition

• Community Supported Agriculture Consumer Poverty Alleviation Enterprise Contribution Award
• Shanghai Property Management Industry Association - 2019 Public Welfare Poverty Alleviation Outstanding Contribution Award
• Shanghai Property Management Industry Association’s Best Guardianship Award
• Community Supported Agriculture Consumer Poverty Alleviation Model Community
• Award of Excellence 2018/2019

Environmental Metrics

ESG Focus Areas

• Corporate Governance
• Customer Service
• Environmental Protection
• Employee Development
• Community Engagement

Environmental Achievements

• Environmental management system passed ISO 14001 certification.
• Energy-saving lighting replacements in some projects.
• Water-saving measures implemented in communities.
• Multiple projects awarded for excellent garbage classification and management.

Social Achievements

• Customer satisfaction score of 90.
• 11,147 employees trained (99% coverage).
• Average 87.8 training hours per employee.
• Over 200 festival events for nearly 10,000 employees.
• RMB 860,000 invested in public welfare; 530 volunteers contributed 1,079 service hours.
• Participated in the formulation of industry standards (Community Epidemic Prevention Management Standards and Community Business Service Standards).

Governance Achievements

• Established a three-lines-of-defense comprehensive risk management system.
• Strengthened internal control management.
• Zero tolerance for corruption; 57 anti-corruption trainings for 8,814 staff; no concluded corruption lawsuits.

Climate Goals & Targets

Environmental Challenges

• Maintaining high service quality during rapid expansion.
• Managing risks associated with a large and diverse workforce.
• Ensuring compliance with evolving regulations.

Mitigation Strategies

• Standardized service processes and quality improvement initiatives.
• Comprehensive risk management system and internal control measures.
• Regular training and communication with employees and stakeholders.

Supply Chain Management

Supplier Audits: 786 suppliers signed “Integrity Commitment Letter”

Responsible Procurement

• General Outline for Working Together, Symbiosis and Win-win Cooperation with Supply Sides
• Management System for Tender and Procurement
• Service Supplier Management Policy
• Operational Guidelines for the Introduction of Suppliers and Contract
• Integrity Instructions
• Integrity Commitment Letter

Climate-Related Risks & Opportunities

Reporting Standards

Frameworks Used: Environmental, Social and Governance Reporting Guide (ESG Guide)

Certifications: ISO 14001 (Shanghai Yongsheng Property), OHSAS 18001:2007 (Shanghai Yongsheng Property)

Awards & Recognition

• 2020 All-Asia Best ESG Management Company (Institutional Investor)
• 2020 All-Asia Most Honored Companies (Institutional Investor)
• 12th of 2020 TOP 100 Property Management Companies in China (China Index Academy)
• 2020 China Property Quality Service Brand (E-House Enterprise Group CRIC)
• 2020 Top 10 Listed Company of Property Management Service (China Property Management Institute China Real Estate Appraisal Center of Shanghai E-House Real Estate Research Institute)
• 2020 Fast Growing Property Management Companies (China Property Management Institute China Real Estate Appraisal Center of Shanghai E-House Real Estate Research Institute)
• 2020 Marketing Operational Leading Brand of China Property Service Companies (China Index Academy)
• 2020 Top 100 Most Valuable Brand of Property Management Service (China Property Management Institute China Real Estate Appraisal Center of Shanghai E-House Real Estate Research Institute)
• Top Human Resource Management Award 2020 (51job)
• 2020 Top 20 Branded Property Management Companies in East China (China Property Management Institute China Real Estate Appraisal Center of Shanghai E-House Real Estate Research Institute)
• First place in 2020 Shanghai Top 100 Integrated Property Service Enterprises (The Trade Association of Shanghai Property Management)
• 2020 Top 50 Property Enterprises in Service- Yongsheng bowyer steward (E-House Enterprise Group CRIC)
• 2020 National 100 Red Party Building Propaganda Demonstration Units (China Youth Concern Committee Health and Physical Culture Development Center)
• 2020 Top 20 Most Satisfactory Enterprise in Epidemic Prevention (Leju Finance)
• Top 100 Influential WeChat Public Account in Property Management (China Property Management Media Collaboration)
• 2020 National 100 Red Party Building Propaganda Demonstration Units (China Youth Concern Committee Health and Physical Culture Development Center)
• 2020 Top 500 Property Management Companies in Terms of Overall Strength (China Property Management Institute China Real Estate Appraisal Center of Shanghai E-House Real Estate Research Institute)

Environmental Metrics

ESG Focus Areas

• Environmental Protection
• Social Responsibility
• Governance

Environmental Achievements

• Set goals for greenhouse gas emissions, energy use efficiency, water use efficiency and waste management
• Improved climate contingency plans
• Implemented prepaid electricity meter management and energy-saving light renovations
• Reduced consumption of paper consumables through a paperless office
• Carried out retrofitting of “Water-saving Communities” and “Waste-free Communities retrofitting”

Social Achievements

• Launched the “Ever Sunshine 37°C Star Community” initiative to improve community services
• Organized the “Sunshine and Vigour Festival” with various community activities
• Improved talent structure, enhanced employee welfare, and developed a training system
• Promoted environmental and social responsibility among suppliers
• Carried out public welfare activities such as “Baby Run - Summer Camp” and agricultural support

Governance Achievements

• Held 6 Board meetings and 2 general meetings, carried out over 500 investor communications
• Carried out integrity training courses for all employees, including anti-corruption training
• Implemented internal audit work covering 100% of business segments
• Established a comprehensive compliance management system
• Strengthened risk management and internal control system

Climate Goals & Targets

Environmental Challenges

• Recovery of the real estate industry may not meet initial expectations, bringing challenges to the property management service industry

Mitigation Strategies

• Focused on improving service quality and customer experience
• Adhered to the “Platform + Ecosystem” strategy
• Enhanced green and low-carbon development

Supply Chain Management

Supplier Audits: 100% of suppliers signed the “Letter of Commitment to Integrity”

Responsible Procurement

• “General Outline for Working Together, Symbiosis and Win-win Cooperation with Supply Sides”

Climate-Related Risks & Opportunities

Physical Risks

• Extreme weather events (typhoons, floods, high temperatures, snowstorms, freezing temperatures)

Transition Risks

• Regulatory changes, market shifts, stranded assets, low-carbon technology transition

Reporting Standards

Frameworks Used: ESG Reporting Guideline (Appendix C2 of the Rules Governing the Listing of Securities on The Stock Exchange of Hong Kong Limited)

Certifications: ISO 9001, ISO 14001, ISO 50001, ISO 27001, ISO 45001

Awards & Recognition

• Top 100 Property Management Services Enterprises in China
• Ranked 12th among the Top 100 Property Services Power Enterprises in China in 2023
• Various other awards listed in the report