Climate Change Data

Environmental Metrics

ESG Focus Areas

• Affordability
• Security
• Building Safety
• Building Quality
• Resident Voice
• Resident Support
• Placemaking
• Climate Change
• Ecology
• Resource Management
• Structure and Governance
• Staff Well-being
• Supply Chain

Environmental Achievements

• Retrofitting ground and air source heat pumps in 104 homes
• Installing solar PV systems in 153 homes, improving average SAP rating by 25 points and reducing carbon emissions by over 50%
• Installing an energy-efficient heating system in a 16-story tower block, saving an estimated 380 tCO2 per year
• Achieved EPC rating of B and above for 100% of newly built homes

Social Achievements

• Launched a £1.75m Wellbeing Fund supporting approximately 4,000 customers
• Improved customer satisfaction to 70% (from 57% in 2021)
• Expanded Customer Experience Team to improve feedback collection and management
• Launched an insurance scheme for customers
• Improved boiler servicing processes
• Created a ‘Digital4everyone’ website to enhance digital support

Governance Achievements

• Re-affirmed highest ratings (G1/V1) for governance and financial viability from the Regulator of Social Housing (RSH)
• A+ (stable) ratings re-affirmed by S&P Global and Fitch
• Adopted the Real Living Wage
• Reduced gender pay gap to 3%

Climate Goals & Targets

Environmental Challenges

• Widespread cost inflation and labor shortages impacting energy efficiency improvements
• Challenges in achieving 100% gas safety compliance due to customer unavailability
• Increase in employee sick days due to the Omicron variant of Covid-19

Mitigation Strategies

• Revised target for EPC C rating for all homes to 2030
• Implemented an automated caller solution for booking gas servicing
• Launched a Wellbeing Strategy with a dedicated team to address employee well-being

Supply Chain Management

Responsible Procurement

• Incorporating social value into award criteria
• Working with local suppliers
• Embedding environmental standards within award criteria

Climate-Related Risks & Opportunities

Physical Risks

• Increased flood risk
• Increased risk of homes overheating

Reporting Standards

Frameworks Used: Sustainability Reporting Standard

Certifications: ISO 14001 (Platform Property Care)

Environmental Metrics

ESG Focus Areas

• Climate Change
• Ecology & Resource Management
• Affordability and Security
• Building Safety and Quality
• Resident Voice
• Resident Support
• Placemaking and Community
• Structure and Governance
• Staff Wellbeing
• Supply Chain

Environmental Achievements

• Reduced average CO2 emissions per home from 1.81 tCO2/year to 1.78 tCO2/year (a total saving of 530 tCO2)
• Increased homes with EPC certificates from 95% to 96%
• Carried out 130 retrofit energy improvement measures, including heat pumps, solar PV systems, and external wall insulation, improving homes' SAP scores from an average of 52 (EPC E) to 82 (EPC B) and saving customers approximately £300/year on energy bills
• Reduced waste from Platform Property Care to 465 tonnes (from 475 tonnes), with only 7.1% going to landfill (down from 6.9%)
• Repaired 70% of double-glazed windows instead of replacing them, saving approximately 50 tons of waste glass

Social Achievements

• Wellbeing fund helped approximately 3,500 customers, providing £1.1m towards essential items
• Successful Tenancies Team dealt with c6,500 cases, recording £3.2m in financial outcomes for customers
• Customer satisfaction increased to 76% (from 71%)
• Launched a Customer Insight Group to improve customer data and tailor services
• Established a report outlining how to ensure a positive customer experience in relation to properties earmarked for retrofit

Governance Achievements

• Regulator of Social Housing affirmed highest ratings of governance and financial viability (G1 and V1)
• Credit ratings affirmed at A+/A+ with S&P and Fitch
• Independent review of the Board’s performance identified Platform as a successful and high-performing housing association
• Implemented measures to ensure equal and consistent pay, annual pay reviews, and non-discriminatory recruitment processes

Climate Goals & Targets

Environmental Challenges

• Increased flood risk
• Increased risk of homes overheating
• Increased number of complaints
• Gas and electrical safety compliance below 100% due to access issues
• Damp and condensation mould (DCM) cases

Mitigation Strategies

• Modeling risks associated with flooding and overheating
• Utilizing sustainable urban drainage systems in new developments
• Setting up a dedicated Complaints Aftercare Team
• Reviewing the management of external contractors
• Enhancing training for customer-facing colleagues
• Recruiting additional surveyors and exploring an in-house mould-clean team to manage DCM cases
• Utilizing front-line services and smart technologies to identify DCM cases early

Supply Chain Management

Responsible Procurement

• Social value considered in procurement
• Working with local suppliers
• Environmental standards embedded in award criteria

Climate-Related Risks & Opportunities

Physical Risks

• Increased flood risk
• Increased risk of homes overheating

Reporting Standards

Frameworks Used: Sustainability Reporting Standard

Certifications: ISO 14001 (Platform Property Care)

Awards & Recognition

• Digital Housing Awards (Resident Welfare)
• Building Communities Awards (Community Impact)