Climate Change Data

Metropolis Healthcare Limited

Climate Impact & Sustainability Data (2022-23, 2023-04 to 2024-03)

Reporting Period: 2022-23

Environmental Metrics

Total Carbon Emissions:6258.04 tCO2e/year (Scope 1 and 2)
Scope 1 Emissions:56.29 tCO2e/year
Scope 2 Emissions:6258.04 tCO2e/year
Scope 3 Emissions:153 tCO2e/year
Renewable Energy Share:30% (at Global Reference Laboratory)
Total Energy Consumption:121,147,210 GJ/year
Water Consumption:17,05,600 KL/year
Waste Generated:3,77,912 tons/year
Carbon Intensity:Not disclosed

ESG Focus Areas

  • Energy Management
  • Waste Management
  • Employee Health & Safety
  • Diversity, Equity and Inclusion
  • Good Governance

Environmental Achievements

  • Installed effluent treatment plants in close to 8 locations
  • Installed CNG kits in 9 vehicles
  • Eliminated disposable water bottles usage
  • Implemented eco-friendly initiatives (hand dryers, recycling paper)
  • Replaced old ACs with new technology refrigerant R-32
  • Procured 30% of third-party power through Solar & Wind

Social Achievements

  • Launched a program to help women restart their careers
  • Implemented an occupational health and safety management system
  • Conducted training programs on various topics for employees and workers
  • Implemented processes for workers to report work-related hazards
  • Implemented a POSH committee to address complaints

Governance Achievements

  • Conducted a materiality assessment exercise on key ESG topics
  • Developed ESG strategies based on GRI, SASB, and SDG frameworks

Climate Goals & Targets

Long-term Goals:
  • Not disclosed
Medium-term Goals:
  • Not disclosed
Short-term Goals:
  • Not disclosed

Environmental Challenges

  • Energy intensive operations
  • Generation of Biomedical Waste
  • Employee Health & Safety (sample collection)
  • Waste Management
Mitigation Strategies
  • Detailed phase-wise energy reduction plan
  • Disposal of biomedical waste through a Government authorized partner
  • Robust selection, induction and training program for staff
  • Segregation of waste into different color bags with barcodes

Supply Chain Management

Supplier Audits: Not disclosed

Responsible Procurement
  • Partnering with ethical local suppliers

Climate-Related Risks & Opportunities

Physical Risks
  • Not disclosed
Transition Risks
  • Not disclosed
Opportunities
  • Not disclosed

Reporting Standards

Frameworks Used: GRI, SASB, SDG

Certifications: Null

Third-party Assurance: Not disclosed

UN Sustainable Development Goals

  • SDG 3
  • SDG 4
  • SDG 5

CSR initiatives aimed at imparting education, creating awareness on Gender, Equality, Health, and Women’s Empowerment

Sustainable Products & Innovation

  • Not disclosed

Awards & Recognition

  • Not disclosed

Reporting Period: 2023-04 to 2024-03

Environmental Metrics

Total Carbon Emissions:7002.01 MTCO2e (Scope 1 & 2)
Scope 1 Emissions:317.68 MTCO2e
Scope 2 Emissions:6825.35 MTCO2e
Scope 3 Emissions:44 MTCO2e
Renewable Energy Share:30%
Water Consumption:300,000 kilolitres
Waste Generated:318.30 metric tonnes
Carbon Intensity:6.48 MTCO2e/Cr (Scope 1 & 2)

ESG Focus Areas

  • Environment
  • Social
  • Governance

Environmental Achievements

  • 30% Y-o-Y reduction in energy emissions
  • 30% power generated from renewable sources
  • 37% reduction in plastic waste Y-o-Y

Social Achievements

  • Achieved an NPS of 87
  • Reduced detractors from 4% to 3%
  • Phlebotomist rating of 4.7/5
  • MedEngage Scholarship Program received three prestigious awards
  • Trained 96,006 adolescents on Adolescent Reproductive and Sexual Health

Governance Achievements

  • ISO 27001 and ISO 27701 certifications achieved
  • Zero instances of non-compliance with regulatory requirements Y-O-Y
  • Strengthened DE&I Program

Climate Goals & Targets

Long-term Goals:
  • Positively impact the lives of 6 lakhs beneficiaries by 2043
Medium-term Goals:
  • Achieve carbon neutrality by 2043
  • Reduce emissions intensity by 45% by 2030
  • Reduce water intensity by 30% by 2030
  • Achieve water neutrality by 2043
  • Achieve zero waste in offices by 2030
  • Reduce plastic usage by 50% by 2030
  • Achieve a 50:50 gender balance in workforce by 2028
Short-term Goals:
  • Resolve 100% of service complaints registered in CRM year-on-year
  • Maintain an NPS of 90% by 2028

Environmental Challenges

  • Intense competition from emerging players
  • Technological risk of decreased demand for products and services
  • Regulatory risk of price-capping
  • IT disruption and system failure risk
  • Talent retention and succession planning risk
  • Revenue risk against normal growth trajectory
Mitigation Strategies
  • Redefining cost base
  • Expanding laboratory and customer touchpoint network
  • Providing more accurate and cost-effective tests
  • Robust security program for cyber assaults
  • Focusing on retaining staff at critical positions
  • Comprehensive strategy program covering process, reviews, scorecards, pricing standardization, and cost control measures

Supply Chain Management

Responsible Procurement
  • Favoring local vendors
  • Developing a robust sustainable sourcing procedure

Climate-Related Risks & Opportunities

Reporting Standards

Frameworks Used: IIRC framework, SEBI guidelines

Certifications: CAP, NABL, ISO 27001, ISO 27701

Third-party Assurance: Not Applicable

UN Sustainable Development Goals

  • SDG 3
  • SDG 4
  • SDG 5

CSR activities focus on education, gender equality, and health

Awards & Recognition

  • Institutional Excellence in Diagnostics Chain Award
  • Institutional Excellence in CSR Initiatives Award
  • Best Diagnostic Company Award
  • Winner title at NATHealth Impact Awards
  • Best Sex Education Initiative of the Year Award
  • Best CSR Excellence in Healthcare Award