Climate Change Data

Environmental Metrics

ESG Focus Areas

• Diversity & Inclusion
• Sustainability
• Employee Well-being
• Responsible Supplier Relationships

Environmental Achievements

• Fully migrated data center to the cloud, partnering with a vendor whose infrastructure is 3.6 times more energy efficient than the median US enterprise data center.
• Reduced employee travel and commuting due to COVID-19 restrictions.
• Reduced paper usage; sourced recyclable or degradable office supplies; used low-energy lighting; provided reusable water bottles and coffee cups; contributed to Crann Ireland’s Easy Treesie initiative.

Social Achievements

• Achieved highest ever Net Promoter Score (NPS) results since 2014, increasing by 20 points since the previous survey.
• 97% of customers rated Datalex as a highly regarded and trusted business partner.
• Certified as a Great Place to Work in Ireland and the UK.
• Implemented a hybrid working model.
• Rolled out Datalex Leadership Training programme.
• Continued Mental Health First Aid Programme and provided Headspace Plus Memberships to all employees.
• Launched Datalex WellBeing Hub.

Governance Achievements

• Migrated listing to Euronext Growth, adopting the provisions of the QCA Code.
• Strengthened finance function and internal control environment.
• Appointed Mazars to provide internal audit services.
• Implemented a new Code of Conduct and Whistleblowing Policy.

Climate Goals & Targets

Environmental Challenges

• Continued impact of COVID-19 pandemic on the airline industry and unpredictable patterns of lockdowns and travel peaks.
• Two customers consolidated their technology, resulting in loss of revenue.
• Macro-economic uncertainty, geopolitical risks, and uncertainty about the aviation industry's recovery.
• Increased competitor activity.
• Ability to resource growth of the business.
• Business interruption and IT systems security risks.
• Adverse litigation outcomes.
• Customer contract renewals.

Mitigation Strategies

• Provided unparalleled support to customers.
• Developed an active sales pipeline and opportunity management.
• Maintained high-frequency cash flow and financial reporting.
• Completed a capital raise to repay debt and strengthen the balance sheet.
• Implemented a strategic plan focused on customer retention and acquisition.
• Continued investment in products and technology.
• Extended business continuity and disaster recovery plans.
• Completed a security audit and implemented recommendations.
• Regular reviews of litigation with external counsel.
• Ongoing renewal discussions with key customers.

Supply Chain Management

Supplier Audits: Not disclosed

Responsible Procurement

• Thorough onboarding process with suppliers to ensure alignment on social impact and responsible operations.

Climate-Related Risks & Opportunities

Physical Risks

• Not disclosed

Transition Risks

• Not disclosed

Opportunities

• Not disclosed

Reporting Standards

Frameworks Used: QCA Corporate Governance Code

Certifications: Great Place to Work in Ireland and UK

Third-party Assurance: Deloitte Ireland LLP

UN Sustainable Development Goals

• Not disclosed

Not disclosed

Sustainable Products & Innovation

• Not disclosed

Awards & Recognition

• Great Place to Work in Ireland and UK

Environmental Metrics

ESG Focus Areas

• Environmental
• Social
• Governance

Environmental Achievements

• Continued to strive to reduce our carbon footprint through a number of initiatives including: Choosing cloud partners that have shared sustainability goals, Continuing to integrate with a carbon offsetting provider so that our customers can offer a carbon offsetting option to their customers as part of their booking flow, Reducing paper usage, Sourcing recyclable or degradable office supplies where available, Using low energy lighting, Providing reusable water bottles and coffee cups for all office staff to reduce plastic consumption

Social Achievements

• Datalex was certified as a Great Place to Work in Ireland for the fourth year in a row, reinforcing the brilliant culture we have cultivated. In collaboration with the IMI (Irish Management Institute), Datalex created a bespoke leadership course for leaders and managers in Datalex. This training programme was rolled out with another cohort of managers in 2023. Datalex continued to attract and hire new talent in 2023, including the appointment of Jonathan Rockett as Chief Executive Officer in September 2023. Supporting employee health and wellbeing has been a key priority. In 2023, we built on our policies and initiatives to support the Health and Wellbeing of our employees. This included: Mental Health First Aid Programme, Headspace App, Datalex WellBeing Hub, Code of Conduct / Whistleblowing Policy

Governance Achievements

• The Board remains committed to maintaining the highest standard of corporate governance and continues to operate and develop at all times to meet the needs of the Group now and into the future. As disclosed in the 2022 Annual Report, the Board completed a review of its effectiveness in 2023, and a key priority will be to continue to always monitor its effectiveness in the future. In June 2023, following Dermot Halpin’s resignation from the Board, Gillian French joined as a non-Executive Director, bringing a wealth of expertise to the Board. In June 2023, Dan Creedon stepped down as a Director and CFO of the Company. In November 2023, Jonathan Rockett joined the Board and Company as Chief Executive Officer. In December 2023, Sean Corkery stepped down as Chief Executive Officer and Director. In April 2024, Steven Moloney joined the Board and Company as Chief Financial Officer.

Climate Goals & Targets

Environmental Challenges

• Setbacks including Virgin Australia’s change of priorities with respect to its internal Next Generation Retail programme, and Scandinavian Airlines filing for Chapter 11 resulting in them not proceeding with Datalex’s NDC product.
• Macro-economic and geopolitical uncertainty impact on our customers
• Increased competitor activity
• Financing Risk
• Ability to resource growth of the business
• Business interruption and IT Systems, Cyber Security and Compliance
• Adverse Litigation

Mitigation Strategies

• Continued focus on positioning the business to repay the Tireragh Limited loan facility, including the appointment of a new CEO, the renewal of existing customers and the activation of new customers. Actively working with its financial advisors to advise on and commence an equity fundraising.
• Unparalleled support to customers affected by macro-economic climate. Continued development of an active and broad pipeline, and secured Air Macau as a new customer. Maintaining a cadence of cashflow and financial reporting to the ELT and the Board during 2024 to facilitate accurate business continuity planning during periods of uncertainty. Keeping the Board and ELT informed about geopolitical risks through regular Group risk and operational updates.
• Strategic plan focused on achieving accelerated and sustainable growth through prioritisation of retention of existing customers and new customer acquisition, cementing our product first approach and investing in areas that will enable airlines to grow as digital retailers and maximise the value our customers derive from the Datalex product offering. Continued investment in the modernisation and modularisation of core technologies in line with market expectations.
• Actively working with its financial advisors to advise on and undergo an equity fundraising. Support from Mr. Dermot Desmond and IIU Nominees Limited for the planned equity fundraising. Tireragh Limited’s willingness to extend the termination date of the existing loan principal amounts and accrued interest from 31 December 2024 to 1 July 2025 and, if required, to provide an additional loan facility in the amount of €10 million.
• Comprehensive people strategy in place including training, recruitment, development, reward and retention. Continued strengthening of existing expertise in key areas in 2024, along with maintaining regular engagement in regular resource planning meetings with delivery partners where new opportunities for growth are considered.
• Extended business continuity and disaster recovery plans which are tested on a regular basis and continued investment in infrastructure in these areas. Policies in place regarding the protection of both business and personal information, as well as the use of IT systems and applications by our employees with oversight by the Chief Technology Officer. Further investment in a modern, standardised technology platform, along with trusted IT partners.
• Regular, ongoing reviews of all litigation with specialist external counsel, as well as the internal legal team. Frequent Board updates on litigation including detailed litigation strategy planning, risk analysis and budgeting during 2023. Continued holding of regular Board updates on litigation during 2024.

Supply Chain Management

Supplier Audits: Not disclosed

Responsible Procurement

• Thorough onboarding process with suppliers to ensure they share views on social impact and responsible operation

Climate-Related Risks & Opportunities

Physical Risks

• Not disclosed

Transition Risks

• Not disclosed

Opportunities

• Not disclosed

Reporting Standards

Frameworks Used: Null

Certifications: Great Place to Work (Ireland)

Third-party Assurance: Not disclosed

UN Sustainable Development Goals

• Not disclosed

Not disclosed

Sustainable Products & Innovation

• Not disclosed

Awards & Recognition

• Great Place to Work (Ireland) for four consecutive years, Best Workplaces™ in Ireland in 2024