Climate Change Data

Environmental Metrics

ESG Focus Areas

• Patient-centered care
• Safety

Social Achievements

• Improved resident satisfaction with communication through newsletters and sharing success stories.
• Initiatives to foster resident relationships and address concerns timely.
• Improved family satisfaction through increased communication and information sharing.
• Improved satisfaction with laundry, cleaning, and maintenance services.

Climate Goals & Targets

Environmental Challenges

• Low resident and family satisfaction scores in several areas (resident satisfaction, family satisfaction, laundry, cleaning, and maintenance).
• High percentage of residents who fell in the 30 days leading up to their assessment.
• High percentage of LTC residents without psychosis who were given antipsychotic medication.
• Percentage of LTC residents with worsened ulcers stages 2-4.

Mitigation Strategies

• Implementing various strategies to improve communication, address concerns, enhance resident relationships, and improve satisfaction with services.
• Implementing programs to reduce falls, conduct environmental assessments, ensure call bell accessibility, and assess resident care plans.
• Conducting medication reviews, providing educational materials, reducing residents on antipsychotic medications without diagnosis, and maintaining partnerships with external resources.
• Reviewing bed systems/surfaces, improving staff knowledge on pressure injuries, and maintaining current practices.

Supply Chain Management

Supplier Audits: Not disclosed

Climate-Related Risks & Opportunities

Environmental Metrics

ESG Focus Areas

• Resident Satisfaction
• Family Satisfaction
• Resident Safety

Social Achievements

• Improved resident satisfaction scores across multiple areas (medication communication, recreation programs, home updates, etc.)
• Improved family satisfaction scores regarding communication and services (physiotherapy, dietitian, food & beverages).

Climate Goals & Targets

Environmental Challenges

• Low resident satisfaction scores in several areas.
• Low family satisfaction scores in several areas.
• High rates of falls, antipsychotic medication use, and restraints among residents.
• High percentage of residents with worsened ulcers.

Mitigation Strategies

• Implementing various initiatives to improve communication with residents and families (e.g., care conferences, newsletters, information boards).
• Developing and implementing programs to reduce falls and improve resident safety (e.g., activity programs, environmental assessments).
• Reviewing medication protocols and providing education to reduce antipsychotic medication use.
• Implementing strategies to reduce restraints and improve pressure injury management (e.g., alternative restraint methods, staff education).

Supply Chain Management

Climate-Related Risks & Opportunities

Environmental Metrics

ESG Focus Areas

• Patient-centered care
• Safety

Social Achievements

• Improved resident and family satisfaction rates across multiple indicators (e.g., listening to residents, expressing opinions, recommending the home).

Climate Goals & Targets

Environmental Challenges

• Low satisfaction rates in certain areas (e.g., continence care product choice, food and beverage input, communication from home leadership, temperature of food and beverages, regular updates about home changes).
• High fall rates among residents.
• High rate of antipsychotic medication use among residents without psychosis.
• Presence of pressure ulcers among residents.

Mitigation Strategies

• Implementing various improvement plans to address each challenge, including educational programs for staff and families, improved communication strategies, environmental assessments, medication reviews, and alternative approaches to restraints.

Supply Chain Management

Climate-Related Risks & Opportunities