Climate Change Data

Environmental Metrics

ESG Focus Areas

• Consumer Fair Treatment & Advocacy
• Diversity & Inclusion
• Environmental Impact
• Community Engagement
• Ethics & Integrity

Environmental Achievements

• Conducted a GHG inventory in accordance with the World Resource Institute's GHG Protocol
• Partnered with local NGOs to restore biodiversity
• Minimized environmental footprint through smart resource use and sustainable practices (recycling, plastic-free breakrooms, reduced water/electricity consumption, renewable energy)

Social Achievements

• Took critical actions to support consumers impacted by COVID-19
• Announced findings from the first Economic Freedom Study
• Provided 380,000 hours of training to global colleagues
• Established employee-led D&I Councils
• Fostered a culture of respect and inclusion through unconscious bias and diversity training, tracking gender diversity, and sponsoring global cultural appreciation initiatives
• Attracted and retained talent through competitive benefits, wellness incentives, and training

Governance Achievements

• Developed an operating model for ESG management and reporting
• Tied 40% of executive target bonus to ESG performance
• Published a new Vendor Code of Conduct and Global Human Rights Policy

Climate Goals & Targets

Supply Chain Management

Responsible Procurement

• Vendor Code of Conduct

Climate-Related Risks & Opportunities

Reporting Standards

Frameworks Used: SASB

Environmental Metrics

ESG Focus Areas

• Consumer Protection
• Employee Well-being
• Environmental Sustainability
• Community Engagement
• Ethical Governance

Environmental Achievements

• MCM in India moved into a new Indian Green Building certified facility using environmentally responsible vendors. The new sustainable building is part of a zero water discharge campus, meaning all water is recycled and reused.
• Reduction of water consumption and electricity use.
• Powering our business with renewable energy where possible.
• Recycling programs and plastic-free breakrooms/cafeterias.

Social Achievements

• Great Place to Work® certified seven Encore locations.
• Conducted global Greenhouse Gas (GHG) analysis in accordance with World Resources Institute's GHG Protocol.
• Supported 20 local organizations and donated nearly 6,000 items and 9,400 pounds of food during Encore Connected Week.
• Provided unconscious bias and diversity training, tracking gender diversity, and sponsoring global cultural appreciation initiatives.
• Attracting and retaining talent by creating opportunities for professional growth through competitive benefits, wellness incentives, and other initiatives and trainings.
• Employee community service and support through corporate matching programs, paid time off for volunteering activities, and company-sponsored volunteer opportunities.

Governance Achievements

• Developed an operating model for ESG management and reporting in 2021.
• Oversight responsibility is embedded in the NCG Committee charter. The NCG Committee reports to the full Board of Directors on ongoing ESG-related activities.
• Published inaugural ESG report and SASB index in 2021.
• Published second annual report in 2023, focusing on building strong ESG governance.
• Formalizing the management and accountability of our ESG strategy through the development of a global ESG governance structure.

Climate Goals & Targets

Supply Chain Management

Responsible Procurement

• Using environmentally responsible vendors

Climate-Related Risks & Opportunities

Reporting Standards

Frameworks Used: SASB

Environmental Metrics

ESG Focus Areas

• Consumers
• Colleagues
• Community
• Environment
• Operating Responsibly

Environmental Achievements

• MCM in India was awarded the “Best Water Preservation Initiative of the Year” for its work with local partner iamgurgaon; MCM India office received LEED Gold certification for its new facility; planted over 7,000 trees; Cabot Spain partnered with Paisaje Limpio Association to collect litter; Cabot Ireland & Portugal partnered with local nonprofits to plant trees; MCM India invested in the revitalization of 10 additional acres of land in the Aravalli Wastelands; MCM India organized an e-waste drive collecting approximately 75 kilograms of e-waste.

Social Achievements

• Six countries where Encore operates were certified by Great Place to Work®; Global colleagues participated in more than 149,000 hours of e-learning and instructor-led training; Launched Pride Network ERG, expanded globally and continued to advance efforts through Black Employee Network (BEN); Established partnership with Junior Achievement of San Diego County; 91% of MCM consumers rated their experience positively; Cabot U.K. received several industry awards for customer support and complaints handling.

Governance Achievements

• Expanded ESG governance structure with three working groups responsible for embedding Encore’s ESG strategy across the global organization; updated job descriptions to ensure inclusive language; MCM Costa Rica leveraged a social media campaign, “Come as You Are”, to celebrate diversity.

Climate Goals & Targets

Supply Chain Management

Responsible Procurement

• Vendor Code of Conduct

Climate-Related Risks & Opportunities

Reporting Standards

Frameworks Used: SASB

Certifications: LEED Gold (MCM India office), Great Place to Work® (six countries)

Awards & Recognition

• Ragan CSR & Diversity Award finalist (Encore Connected Week)
• MCM India named one of the 100 Best Companies for Women in India
• MCM India earned a spot on the Most Inclusive Companies Index
• Cabot U.K. awards (Credit Strategy Credit Awards, CSA U.K. Conference and Awards, Women in Credit Conference and Awards, Credit Strategy Vulnerability Awareness Gala CCS Awards)