Climate Change Data

Environmental Metrics

ESG Focus Areas

• Diversity & Inclusion
• Community Investment
• Employee Well-being

Social Achievements

• Launched two Employee Inclusion Networks (women and LGBTQIA+)
• Increased participation in the paid volunteer time off (VTO) program by over 40% in 2022 compared to 2021
• Made its largest monetary donation to date to various non-profits, totaling over $1.0 million in 2022

Climate Goals & Targets

Environmental Challenges

• Increasing public focus on ESG practices
• The ongoing war between Russia and Ukraine and its impact on the global economy

Mitigation Strategies

• Actively monitoring the situation and assessing its impact on the business
• Implementing specific risk mitigation strategic initiatives relating to ESG

Supply Chain Management

Climate-Related Risks & Opportunities

Environmental Metrics

ESG Focus Areas

• Employee Well-being
• Community Investment
• Diversity & Inclusion

Social Achievements

• Introduced 4WELLNESS program for employee well-being.
• Employees performed approximately 3,500 hours of service in 2023 through VTO program (135% increase from 2022).

Climate Goals & Targets

Environmental Challenges

• Increasing competition in the financial services, payments, and payment technology industries.
• Global economic, political, and other conditions affecting consumer spending.
• Fluctuations in inflation.
• Cybersecurity risks and security breaches.
• Compliance with governmental regulations and legal obligations related to privacy, data protection, and information security.
• Expansion into new markets.
• Managing international operations and compliance with foreign governmental policies.
• Integration with various operating systems, software, devices, and web browsers.
• Maintaining merchant and software partner relationships.
• Chargeback liability.
• Merchant fraud.
• Recruiting, retaining, and developing qualified personnel.
• Natural disasters and catastrophic events.
• Increased customer attrition.
• Failure to address operational, compliance, and regulatory risks.
• Increased scrutiny on ESG practices.

Mitigation Strategies

• Investing in core capabilities, strategic acquisitions, and innovative technology solutions.
• Focusing on converting gateway-only customers to end-to-end payments.
• Implementing a cybersecurity risk management program.
• Developing policies, procedures, systems, and controls to address compliance issues.
• Acquiring Finaro to accelerate international growth.
• Acquiring Appetize to accelerate growth in the sports and entertainment vertical.
• Implementing a return-to-office plan with a hybrid approach.
• Offering comprehensive compensation and benefits programs.
• Implementing a paid volunteer time-off (VTO) program.
• Developing contingency plans to address disruptions to business operations.
• Implementing policies and procedures to monitor and manage merchant-related credit risks.

Supply Chain Management

Climate-Related Risks & Opportunities

Environmental Metrics

Climate Goals & Targets

Supply Chain Management

Climate-Related Risks & Opportunities

Reporting Standards

Frameworks Used: PCI DSS v4.0

Third-party Assurance: Payment Software Company (d/b/a PSC)