Climate Change Data

Environmental Metrics

ESG Focus Areas

• Medical Quality and Responsibilities
• Health and Safety
• Data and Information Security
• Protection of Employee Rights
• Management of Complaints and Disputes
• Governance and Compliance
• Anti-corruption
• Emissions of Pollutants
• Equal Employment Opportunities
• Compliance Advertising
• Protection of Intellectual Property Rights
• Promotion of Industry Development
• Supply Chain Management
• Community Investment
• Resource and Energy Conservation
• Avoidance of Forced Labour and Child Labour
• Climate Change

Environmental Achievements

• 100% of office area use energy-saving lamps, and the constant lamps along the staircase are replaced by voice control lamps.
• Apply energy-saving air conditioners, and manage energy-saving air conditioners, and post marks to encourage employees to set the temperatures of air conditioners reasonably.
• Employees are required to turn off non-essential electrical equipment such as computers, printers, electric lamps after work.
• Set special personnel to patrol and inspect the scientific use of energy consumption facilities and equipment such as lighting and air conditioners in office areas.
• In the office area and suitable medical care area, preference will be given to sensor faucets.
• Rainwater harvesting will be carried out in the hospital areas equipped with facilities and the harvested rainwater will be used as water for afforest.
• Apply the online office system to reduce the use of paper.
• Apply electronic medical records, and through the implementation of an online clinical information system, reduce the paper documents printing during the links of submission for inspection, ward inspection, etc.
• It is recommended to select duplex printing and reuse single-sided paper.
• In 2023, the electricity consumption per capita of Guangzhou Concord Cancer Hospital dropped by 8.3% compared with 2022.
• In 2023, the Group maintained 100% compliant waste disposal.
• During the year, the installation rate of sensor faucets in the Group’s office areas and suitable medical care areas reached 90%.

Social Achievements

• Established a three-level medical quality management system, namely “Quality and Safety Control Committee ”, “Professional Branch ” and “Medical Department ”, with clear responsibilities and mutual coordination at all levels, so as to promote the Group ’s medical quality management work in an efficient and orderly manner.
• Developed a follow-up management mechanism after treatment, and set up a team of case managers for some patients to carry out and record the follow-up work.
• Established a comprehensive system for handling patients’ opinions, responds quickly to patients’ needs and feedback, and continuously improves patients’ medical experience.
• In 2023, the Group received and handled a total of 33 patient feedback and complaints, and no major medical disputes occurred.
• During the reporting period, the Group has passed the ISO 27001 Information Security Management System Certification and the ISO 20000 Information Technology Service Management System Assessment.
• During the reporting period, the Group experienced no incidents of data and privacy breaches.
• Conducted more than 1,068 training sessions, accumulating over 14,310 hours.
• During the year, the total number of participants in the four categories of special training courses for youth talents, cornerstone talents, elite talents and leading talents reached 2,743 times.
• During the reporting period, we conducted 22 internal training programs and 18 online education courses for medical staff.
• In 2023, we carried out special drug training and assessment for more than 160 relevant medical personnel, and granted the relevant personnel the right to prescribe, allocate and use after passing the examination, with a passing rate of 100%.
• During the year, the average training credits of the Group’s customer service department far exceeded the required level, with an annual training completion rate of 168.8%.
• During the year, we continued to carry out more than 100 free clinics, covering about 10,000 community residents.
• In 2023, Guangzhou Concord Hospital carried out eight medical science popularization activities for nearly 200 children and primary and secondary school students in surrounding communities.

Governance Achievements

• The Board of Directors took full responsibility for the Group’s ESG strategy and disclosure.
• Incorporated ESG matters into the Group’s governance structure.
• Established an ESG working group comprising the heads of relevant departments to jointly carry out ESG-related work.
• Established a sound anti-fraud reporting and complaint system.
• During the year, the Group did not have any concluded litigation cases relating to bribery, extortion, fraud and money laundering.

Climate Goals & Targets

Environmental Challenges

• Increased frequency and intensity of extreme weather events such as rainstorms, floods, and typhoons may result in damage to hospital facilities, interruption of power supply, etc.
• The frequent occurrence of extreme weather events leads to a change in the global precipitation pattern, with longer periods of plum rain seasons and increased humidity.
• Climate policies and regulations are becoming increasingly stringent, which may increase compliance costs.
• There is the possibility of fluctuations in the prices of traditional energy and renewable energy, which may lead to an increase in corporate electricity costs.

Mitigation Strategies

• Formulate emergency response plans such as Emergency Response Plan for Environmental Emergencies and Emergency Response to Fault of Electric Transformation and Distribution Systems to enhance prevention and control and management capabilities for sudden events.
• Regularly inspect, maintain and overhaul the facilities in hospital districts to ensure the safety and stability of the operation of the facilities.
• Install a power-down alarm with uninterruptible power supply (UPS) to ensure continuous operation of key medical equipment.
• Daily monitoring of pharmacy temperature and humidity data to maintain appropriate drug storage conditions.
• Pharmacies are equipped with dehumidifiers to strictly control the humidity of the environment and to prevent the dampening and deterioration of drugs and medicinal materials.
• Clean up the water stains left by the personnel in the medical care areas in a timely manner, and strictly control the cleanliness of the environment in the hospital districts.
• Pay attention to the requirements of laws, regulations and policies in each business sites, deploy and advance related work, and respond to compliance requirements in a timely manner.
• Continue to explore energy-saving practices in the operation process, improve the efficiency of energy management, and actively promote the Group’s long-term development strategy of low-carbon and energy conservation.
• Refine the management of energy and electricity consumption, realize accurate estimation of electricity demand, and further improve the electricity procurement strategy at specific operation sites.
• Continue to promote the comprehensive energy-saving measures for the Group’s operation places and improve energy efficiency.

Supply Chain Management

Responsible Procurement

• In the stage of supplier screening and evaluation, we actively identify potential ESG risks of suppliers, and comprehensively investigate the qualifications of suppliers mainly from the aspects of product quality, supply price, supply time, supply capacity, after-sales service and supplier reputation, and incorporate the social responsibility of suppliers into the evaluation criteria.

Climate-Related Risks & Opportunities

Physical Risks

• Increased frequency and intensity of extreme weather events such as rainstorms, floods, and typhoons
• The frequent occurrence of extreme weather events leads to a change in the global precipitation pattern, with longer periods of plum rain seasons and increased humidity

Transition Risks

• Climate policies and regulations are becoming increasingly stringent
• fluctuations in the prices of traditional energy and renewable energy

Opportunities

• Resource efficiency

Reporting Standards

Frameworks Used: Appendix C2 Environmental, Social and Governance Reporting Guide to the Main Board Listing Rules of the Stock Exchange of Hong Kong Limited

Certifications: ISO 27001, ISO 20000

Awards & Recognition

• Outstanding Defense Institution