Climate Change Data

Environmental Metrics

ESG Focus Areas

• Employee well-being
• Community Investment
• Responsible business practices
• Environmental sustainability

Environmental Achievements

• Reduced paper and tape usage for customer interaction to minimal over the last five years.
• All solutions have direct data based interfaces to Airline IT ecosystems and dashboards for reporting, thereby avoiding usage of paper and other physical media for interaction.

Social Achievements

• Successful vaccination campaign across India offices, benefiting employees and their families.
• Continued work-from-home policy, balancing operations and employee welfare.
• Regular engagement with employees on physical and mental well-being.
• Supported employees facing hardships during the pandemic with additional medical leave, financial assistance, and insurance support.

Governance Achievements

• Established a Special Oversight Committee (SOC) to oversee COVID-19 planning and responses.
• Implemented cost-rationalizing measures to conserve cash.
• All contracts/transactions with related parties were in the ordinary course of business and on an arm’s length basis.

Climate Goals & Targets

Environmental Challenges

• Negative effect on revenues due to COVID-19 pandemic, lockdown, and travel restrictions (29% revenue drop).
• Reduction in profit before tax due to reduced revenues.
• Impact of COVID-19 on airline and travel industry.
• Increasing competition in the airline IT and finance domain.
• Uncertain economic environment impacting the airline industry.
• Regulatory risk of restrictions on outsourcing or employee deployment.
• Global cyber security and data privacy threats.
• Currency volatility affecting operations.
• Attracting and retaining talent in a knowledge-driven industry.

Mitigation Strategies

• Cost containment measures (reducing HR costs, travel, marketing, etc.).
• Customer support through webinars and video conferencing.
• Business continuity plans.
• Continuous investment in people, solutions, and processes.
• Global customer base and long-term contracts for revenue visibility.
• Employees of different nationalities to mitigate regulatory risk.
• Relevant controls and compliances for cyber security and data privacy.
• Currency hedging policies and practices.
• Strategies to attract, nurture, and retain talent (training, coaching, rewards).

Supply Chain Management

Responsible Procurement

• Procurement team considers quality, service capabilities, and competitive advantage.

Climate-Related Risks & Opportunities

Reporting Standards

Frameworks Used: Indian Accounting Standards (Ind AS)

Certifications: IATA certified for One Order Accounting solution

Third-party Assurance: Deloitte Haskins & Sells LLP

Environmental Metrics

ESG Focus Areas

• Climate Change
• Diversity, Equity & Inclusion
• Ethics and Compliance

Environmental Achievements

• Reduced absolute GHG emissions to 5,849 tCO2e (from 5,962 tCO2e in FY22)
• 16% reduction in emissions intensity (tCO2e per $1m revenue)
• Set near-term company-wide emissions reduction targets in line with the Science Based Targets initiative (SBTi)
• Transitioned data storage and processing operations to AWS, reducing combined FY23 data center Scope 2 and Scope 3 GHG emissions by 17% compared to FY22
• Offset 100% of FY21 and FY22 emissions using a verified carbon offsetting program

Social Achievements

• Formalized DE&I strategy approved by Senior Leadership team
• Launched the Women’s Excellence in Accelya Group with 168 members
• Rolled out a new Inclusive Recruitment policy
• Updated Diversity, Equity, and Inclusion Policy
• Launched Accelya Academy for employee enablement
• Employee turnover reduced to 20% in FY23 (from 21% in FY22 and 44% in FY21)

Governance Achievements

• Created new roles: Head of Environment and Sustainability, Head of Ethics and Compliance, and Head of Diversity, Equity, and Inclusion
• Established an ESG Oversight Committee
• Created and reviewed 10 key policies (including Supplier Code of Conduct, Health & Safety Policy, Conflicts of Interest Policy, etc.)
• Revised Group Code of Conduct and updated Modern Slavery and Human Rights statements
• 97% of employees completed ethics, anti-bribery & corruption, and discrimination training

Climate Goals & Targets

Environmental Challenges

• Scope 3 emissions remained the highest proportion of the total footprint (65%)
• Scope 2 electricity (offices) emissions increased by 17% due to a return to office-based working
• Employee turnover, although improved, remains a focus area
• Increasing representation of women in leadership roles

Mitigation Strategies

• Rationalizing office space and transitioning to renewable energy tariffs
• Revised policy around business travel
• Transitioning data management to AWS
• Implementing energy reduction measures at offices
• Developing initiatives to reduce employee turnover
• Implementing DE&I strategy and initiatives

Supply Chain Management

Supplier Audits: All newly on-boarded suppliers screened using a new due diligence process in May 2023.

Responsible Procurement

• New due diligence process for screening potential suppliers
• Supplier Code of Conduct to be rolled out in early 2024

Climate-Related Risks & Opportunities

Physical Risks

• Not disclosed

Transition Risks

• Not disclosed

Opportunities

• Not disclosed

Reporting Standards

Frameworks Used: GRI

Certifications: Null

Third-party Assurance: Not disclosed

UN Sustainable Development Goals

• Not disclosed

Not disclosed

Sustainable Products & Innovation

• Not disclosed

Awards & Recognition

• Not disclosed