Climate Change Data

United Bank for Africa Plc

Climate Impact & Sustainability Data (2019)

Reporting Period: 2019

Environmental Metrics

ESG Focus Areas

  • Environmental
  • Social
  • Governance

Environmental Achievements

  • Reduced paper usage by 85% in the first three months of implementing a paperless policy.
  • Installed motion sensor light bulbs and sensor-controlled faucets to reduce energy and water consumption at the corporate head office.
  • Over 113 solar-powered ATMs nationwide.

Social Achievements

  • Launched the UBA Foundation, driving CSR initiatives in Education, Economic Empowerment, and Environment.
  • Implemented the Customer First (C1st) philosophy to improve customer service.
  • Launched LEO, a chatbot to drive financial inclusion.

Governance Achievements

  • Adherence to the ‘Code of Corporate Governance for Banks in Nigeria Post Consolidation’ and the Securities and Exchange Commission’s ‘Code of Corporate Governance’.
  • Annual assessment on anti-bribery and corruption.
  • Annual evaluation of the Board of Directors by a reputable global firm of consultants.

Climate Goals & Targets

Short-term Goals:
  • Achieve 100 percent paper usage reduction by the end of 2020.
  • Become number 1 in CBN’s sustainability ranking by the end of 2020.

Environmental Challenges

  • Limited access to lending and project financing for customers.
  • Persistent customer service challenges.
Mitigation Strategies
  • Strict compliance to regulatory requirements on lending and project financing, integrating ESG in credit appraisals.
  • Implementation of the Customer First (C1st) philosophy, utilizing multiple outreach channels and digital transformation projects.
  • Establishment of the Customer Fulfilment Centre (CFC) as an end-to-end resolution channel for complaints.

Supply Chain Management

Responsible Procurement
  • Enhanced vendor selection process with proper review, accreditation and monitoring of vendors.

Climate-Related Risks & Opportunities

Reporting Standards

Frameworks Used: GRI Standards, Nigerian Sustainable Banking Principles (NSBP), Equator Principles

UN Sustainable Development Goals

  • Goal 1: No Poverty
  • Goal 2: Zero Hunger
  • Goal 3: Good Health and Well-Being
  • Goal 4: Quality Education
  • Goal 5: Gender Equality
  • Goal 6: Clean Water and Sanitation
  • Goal 7: Affordable and Clean Energy
  • Goal 8: Decent Work and Economic Growth
  • Goal 10: Reduced Inequalities
  • Goal 11: Sustainable Cities and Communities
  • Goal 12: Responsible Consumption and Production
  • Goal 13: Climate Action
  • Goal 14: Life Below Water
  • Goal 15: Life on Land
  • Goal 16: Peace, Justice and Strong Institutions
  • Goal 17: Partnerships for the Goals

UBA's initiatives contribute to these goals through various programs and partnerships.

Sustainable Products & Innovation

  • LEO chatbot

Awards & Recognition

  • Top 50 Brands Making A Difference- Nigeria CSR & Sustainability Ranking 2019
  • Best institution in support of Education(CSR) 2019 by the Brand Journalist Association of Nigeria
  • The Best Company in Youth Empowerment Project by the Sustainability and Social Investment Awards, Ghana
  • African Bank of the Year 2019 by the Banker Magazine
  • The Next Generation Class of 2019 by CIBN
  • The Most Innovative Bank of the year by International Finance
  • Best Customer Engagement Tool by Africa Fintech
  • Best Automated Chatbot initiative by the Asian Banker
  • Best customer engagement tool by Africa Fintech