Climate Change Data

Environmental Metrics

ESG Focus Areas

• Environmental
• Social
• Governance

Environmental Achievements

• Increasing the portion of eco-friendly materials and reducing plastics used in its service equipment and spa products, targeting to cut the use of non-eco-friendly materials by 15% annually

Social Achievements

• Routine internal meetings for staff to receive feedback and ensure staff voices are heard; pay-per-job basis with minimum daily guarantee for therapists; routine training for all staff; free daily COVID tests for employees; targets to recruit locals to amount to 50% of its staff at its provincial shops

Governance Achievements

• Nine members on its board of directors, four of whom are female; committed to providing sufficient operational data to the public; set up committees to ensure data privacy for clients; uses a protected digital platform at its shops while continuously educating its staff to maintain a high awareness of privacy issues

Climate Goals & Targets

Environmental Challenges

• High revenue dependency on foreign tourists (over 70%), resulting in high-risk exposure to the tourism industry in Thailand; unclear environmental policies and guidelines; limited water management policies or water treatment programs

Mitigation Strategies

• Continuously introduces new wellness services to expand its customer base and improve services; increasing the portion of eco-friendly materials and reducing plastics

Supply Chain Management

Climate-Related Risks & Opportunities

Environmental Metrics

ESG Focus Areas

• Not disclosed

Environmental Achievements

• Not disclosed

Social Achievements

• Received numerous awards including World Class Thai Spa and Nuad Thai Premium Awards from Department of Health Support, Ministry of Public Health, Best of SHA Awards from Tourism Authority of Thailand.
• Thai Investors Association rated our Annual General Meeting of Shareholders as 93 points out of 100 points.

Governance Achievements

• Established a Corporate Governance Committee.
• Implemented a risk management framework.
• Established PDPA working group.

Climate Goals & Targets

Environmental Challenges

• COVID-19 pandemic impact on tourism and business operations.
• Changing consumer behavior and digital disruption.
• Fluctuation in the tourism industry.
• Competition in the spa and hotel businesses.
• Risk of lease agreement non-renewal.
• Dependence on key executives.
• Potential lawsuits from customers.
• Shortage of therapist staff.
• Trademark plagiarism.

Mitigation Strategies

• Increased sales marketing and public relations with local customers.
• Expanded into new related businesses.
• Diversified customer base.
• Differentiated services and products.
• Long-term lease agreements with renewal options.
• Decentralized operational power.
• Professional liability insurance.
• Staff welfare benefits, training school.
• Legal action against trademark infringement.

Supply Chain Management

Supplier Audits: Not disclosed

Responsible Procurement

• Transparent and fair procurement process
• Use of eco-friendly packaging

Climate-Related Risks & Opportunities

Physical Risks

• Not disclosed

Transition Risks

• Not disclosed

Opportunities

• Not disclosed

Reporting Standards

Frameworks Used: Null

Certifications: Null

Third-party Assurance: Not disclosed

UN Sustainable Development Goals

• Not disclosed

Not disclosed

Sustainable Products & Innovation

• Let's Relax Lifestyle products
• Dr. Spiller products

Awards & Recognition

• World Class Thai Spa and Nuad Thai Premium Awards
• Best of SHA Awards