Climate Change Data

Environmental Metrics

ESG Focus Areas

• Biodiversity
• Waste reduction
• Energy efficiency
• Supplier responsibility
• Social inclusion

Environmental Achievements

• Reduced energy consumption in stores worldwide by 12% per sq. m. of sales area since 2010
• 100% of palm oil used in Carrefour-brand products from RSPO-certified sustainable sources
• Reduced packaging material by 880 tons in France by optimizing packaging methods for 220 products
• 66.6% of waste produced in stores recycled
• More than 412,600 tons of waste recycled in 2015 (+8.9% since 2013)
• 29.7% reduction in CO2 emissions in 2015 (vs 2010). Goals: 40% less by 2025 and 70% less by 2050

Social Achievements

• Launched Carrefour Veggie, the first own-brand vegetarian range in France
• Nearly 91,500 people hired on permanent contracts in 2015
• Implemented various training programs for employees, totaling 5.1 million training hours
• Increased the proportion of women managers by nearly 8.6% since 2011, reaching 38.3% by the end of 2015
• Carrefour Taiwan awarded GEEIS certification for its focus on diversity
• Supported various social programs through the Carrefour Foundation, including donations and food collection campaigns

Governance Achievements

• Signed the Global Business and Disability Network Charter
• Renewed agreement on professional equality in French supermarkets and signed the first agreement for the logistics division
• Signed a new agreement with UNI Global Union to respect fundamental working rights and promote social dialogue and diversity

Climate Goals & Targets

Environmental Challenges

• Reducing CO2 emissions linked to transport
• Combating food waste
• Preserving biodiversity
• Addressing water shortages in Brazil
• Economic downturn in China

Mitigation Strategies

• Rethinking logistics models to reduce transport distances and optimize lorry loading rates
• Improved stock management, discounts on short-dated products, donations to NGOs
• Promoting agroecology through Carrefour Quality Lines and organic products
• Establishing a Water Crisis Committee and deploying a real-time consumption guidance system in Brazil
• Adapting the business model in China to the changes in the local economy

Supply Chain Management

Responsible Procurement

• Carrefour Quality Lines
• Sustainable sourcing of palm oil
• Support for SMEs
• Promoting agroecology

Climate-Related Risks & Opportunities

Sustainable Products & Innovation

• Carrefour Veggie
• Products based on agroecological principles
• Products from sustainable fishing

Awards & Recognition

• Responsible Supplier Relationships certification in France
• Greener Packaging Award for compostable bread bags
• Good Energy Award for Market supermarket in Milan

Environmental Metrics

ESG Focus Areas

• Energy Transition
• Diversity and Human Rights
• CSR Integration into Governance
• Food and Packaging Waste Reduction
• Sustainable Agriculture, Fishing, and Forestry
• Social Standards in the Supply Chain

Environmental Achievements

• Energy consumption of stores decreased by 13% from 2014 to 2018 (normalized to floor area)
• CO2 emissions per shipping unit decreased from 6.55 kg of CO2/pallet in 2017 to 6.41 kg of CO2/pallet in 2018
• Sales of organic products amounted to Eur 1,762 million in 2018 (representing 2% of the group’s turnover)
• Sale of MSC, ASC and FQC certified seafood reached Eur 443.9 million in 2018 (0.5% of the group’s turnover)
• 37.6% of own-branded seafood products sold in 2018 had external sustainable fishing certifications or came from suppliers applying sustainable fishing practices

Social Achievements

• Share of women in management positions increased by 5.2 percentage points from 37% in 2014 to 42.20% in 2018
• Partnership with WWF France, LSDH and APLC Bio Cooperative to support conversion of milk producers to organic production
• Creation of a unit (employing 10 FTE) in charge of promoting internal mobility for French employees
• Renewed workforce and skills’ planning agreement in 2018 to minimize impacts of restructurings on employment

Governance Achievements

• Four-member CSR committee part of the Board
• CSR Director reports to the Group’s General Secretary
• Implementation of a food transition committee composed of 7 external stakeholders

Climate Goals & Targets

Environmental Challenges

• Board of Directors’ independence is below international standards of good governance
• Limited transparency on performance targets linked to executives’ variable remuneration
• High carbon footprint
• Mixed trends in social footprint KPIs
• Allegations regarding reorganizations, product safety, information to customers, anti-competitive practices, and executive remunerations

Mitigation Strategies

• Comprehensive risk management system covering material ESG risks
• Quantified targets to reduce GHG emissions
• Comprehensive resources to address food and packaging waste reduction
• Measures to minimize impacts of restructurings on employment
• Proactive and reactive responses to controversies

Supply Chain Management

Supplier Audits: 100% of plants in high-risk countries audited on BSCI standards

Responsible Procurement

• Ethical Charter for Suppliers
• Participation in the Supply chain initiative
• Partnership with the International Human Rights Federation

Climate-Related Risks & Opportunities

Physical Risks

• Decreased agricultural yields due to climate change

Transition Risks

• Evolving European legislation on waste

Opportunities

• Reduction of operational costs through energy efficiency
• Strengthening the value of Carrefour’s fixed assets
• Promoting sustainable agricultural practices

Reporting Standards

Frameworks Used: GRI

Third-party Assurance: External auditor with moderate assurance

UN Sustainable Development Goals

• Goal 2 (Zero Hunger)
• Goal 12 (Sustainable Consumption and Production)
• Goal 14 (Life Below Water)
• Goal 15 (Life on Land)

Wide variety of products and services address these SDGs

Sustainable Products & Innovation

• Organic products
• Seafood from responsible fishing
• Products from sustainable forestry practices
• Products with fair trade labels

Environmental Metrics

ESG Focus Areas

• Food Transition
• Climate Change
• Sustainable Agriculture
• Packaging
• Waste Reduction
• Biodiversity
• Human Rights
• Employee Well-being
• Responsible Sourcing
• Product Quality and Safety
• Diversity and Inclusion

Environmental Achievements

• Reduced CO2 emissions by 35.8% compared to 2010 (Scope 1 and 2)
• Reduced food waste by 9.7% compared to 2016
• Recovered 66.5% of waste
• Launched Loop by Carrefour project to reduce single-use packaging
• 47% of Carrefour fish sold from sustainable fishing

Social Achievements

• 89% of countries implemented an action plan on workplace health/safety/quality of life
• 3.8% of total Group employees are disabled
• Marketing of Poulehouse eggs to improve animal welfare
• 11.6 average training hours per employee
• 83% of women among those appointed to key positions

Governance Achievements

• 25% of managers' pay based on CSR and Food Transition Index criteria
• 20% of CEO's pay based on CSR and Food Transition Index criteria
• Carrefour exceeded its extra-financial targets, achieving a score of 114% on its CSR and Food Transition Index

Climate Goals & Targets

Environmental Challenges

• Responsible raw material procurement (deforestation, resource depletion, human rights abuses)
• Attracting and retaining talent
• Developing and enhancing skills
• Social dialogue (protests, agricultural crises)
• Resource management and the circular economy (food waste, waste management)
• Combating corruption
• Tackling climate change (energy and refrigerant consumption)
• Natural disasters and climate change
• Pollution and impacts on biodiversity
• Encouraging diversity and tackling harassment and discrimination
• Product quality, compliance, and safety
• Upholding human rights and decent pay across the value chain
• Occupational health
• Use of personal data

Mitigation Strategies

• Implementation of various CSR policies addressing each challenge
• Dialogue with stakeholders
• Risk management processes
• Action plans and targets
• Innovative projects (Loop by Carrefour, Poulehouse eggs)
• Collaboration with NGOs and other organizations

Supply Chain Management

Responsible Procurement

• Sustainable agriculture
• Sustainable fishing and aquaculture
• Ecodesign and circular economy for packaging
• Sourcing high-risk raw materials
• Protecting forests and biodiversity
• Committing to responsible sourcing

Climate-Related Risks & Opportunities

Physical Risks

• Natural disasters (flooding, heavy snowfall, heatwaves)

Transition Risks

• Regulatory changes (e.g., EU F-gas regulations)

Reporting Standards

Frameworks Used: GRI G4, ISO 26000, UN Sustainable Development Goals

UN Sustainable Development Goals

• 2
• 3
• 6
• 8
• 12
• 13
• 15

Carrefour's objectives, particularly those associated with its CSR and Food Transition Index, are aligned with these priority SDGs.

Sustainable Products & Innovation

• Loop by Carrefour
• Poulehouse eggs

Awards & Recognition

• Top-performing company in the Dow Jones Sustainability World Index (DJSI)
• A rating from the Climate Change CDP

Environmental Metrics

ESG Focus Areas

• Sustainable Farming
• Organic Agriculture
• Agroecology
• Animal Welfare
• Supply Chain Responsibility

Environmental Achievements

• 70% of organic fruit and vegetables had plastic-free packaging in 2020 (aiming for 90% by 2021)
• 80% recyclable, reusable or compostable packaging achieved for the Carrefour Bio brand in 2020
• Reductions of 19 tonnes for Carrefour Bio Potatoes and 34 tonnes for Bio, CQL and Reflets de France apples, bringing the total amount of packaging saved for the fruit and vegetable section to 488 tonnes in 2020

Social Achievements

• Increased number of partner producers engaged in or transitioning to organic farming (+20% from 2019 to 2020)
• Launched #WeGrowRomaniaBio program to promote organic farming among producers and raise consumer awareness
• Carrefour and its Foundation partnered with WWF® France, Saint-Denis-de-l’Hôtel Dairy, and cattle farmers to support conversion to organic farming, providing €50 supplement per 1,000 liters of milk for two years

Governance Achievements

• Established an Organic Market department in 2018 to support the deployment of the organic strategy across regions and formats
• Implemented a CSR and Food Transition Index, which is weighted in long-term executive compensation plans

Climate Goals & Targets

Environmental Challenges

• Supply shortages in the organic produce market
• Insufficient production of organic products to meet consumer demand
• Logistical constraints relating to organic products with shorter lifespans
• Adapting the Group’s operational organization to these products to limit waste and offer a more accessible price to consumers

Mitigation Strategies

• Developing long-term contracts (three to five years) with organic farming suppliers, with commitments on volume and purchase price
• Assisting producers with their conversion process to organic farming
• Pre-financing French and European aid for conversion to organic farming through Finifac
• Developing bulk organic grocery and fruit and vegetable sections to reduce packaging
• Eco-design of packaging to replace it with recyclable materials

Supply Chain Management

Responsible Procurement

• Long-term contracts with suppliers
• Fair pricing and volume commitments
• Support for producer conversion to organic farming

Climate-Related Risks & Opportunities

UN Sustainable Development Goals

• SDG 2: Zero Hunger
• SDG 12: Responsible Consumption and Production
• SDG 13: Climate Action
• SDG 15: Life on Land

Carrefour's initiatives to promote sustainable farming, organic agriculture, and agroecology contribute to reducing food waste, promoting sustainable consumption patterns, mitigating climate change, and protecting biodiversity.

Sustainable Products & Innovation

• Carrefour Bio brand
• Carrefour Quality Lines
• TEX BIO brand (organic cotton)

Awards & Recognition

• 2020 prize for the best in-store organic concept from LSA

Environmental Metrics

ESG Focus Areas

• Health and safety
• Human rights
• Environment
• Diversity and Inclusion
• Supply chain responsibility
• Climate change
• Food transition

Environmental Achievements

• Increased the share of organic cotton in its total supply.
• Reduced Scope 1 and Scope 2 CO2 emissions by 20.1% since 2019.
• Reduced total GHG emissions by 7.4%.
• Increased in-store renewable electricity consumption by 91%.
• Reduced GHG emissions linked to refrigerants by 14%.
• Increased the number of stores equipped with a hybrid or 100% natural refrigerant system by 9.2%.
• Increased the percentage of Carrefour-brand packaging that is reusable, recyclable or compostable to 46%.
• Avoided 11,068 tons of packaging waste (cumulative since 2017).
• Reduced food waste by 30.7% since 2016.
• Increased percentage of waste recovered to 68.2%.

Social Achievements

• Improved overall performance in Brazil and Romania regarding Gender Equality European and International Standard (GEEIS) certification.
• Increased gross sales of fair trade products by 15%.
• Contributed €300,000 to a project promoting environmentally-friendly practices and gender equality in the fair trade, organic banana sector.
• Increased the number of social audits performed.
• Reduced the percentage of audits with alerts related to human rights and decent pay violations.

Governance Achievements

• Strengthened policies and prioritized actions based on reported alerts.
• Created a committee dedicated to coordinating the implementation of Carrefour’s duty of care plan.
• Increased the percentage of women among Executive Directors to 24.7%.
• Increased the percentage of women on the Board of Directors to 46%.
• Increased the percentage of women on the Group Executive Committee to 21%.

Climate Goals & Targets

Environmental Challenges

• Deforestation in Brazil linked to beef and soy production.
• Human rights violations in textile supply chains (Xinjiang, Tamil Nadu).
• Unsustainable fishing and aquaculture practices.
• Racism and discrimination in Brazil.

Mitigation Strategies

• Implemented a supply inspection system for beef from ranch-raised cattle using a geo-monitoring system.
• Engaged with suppliers and soy traders to assess their anti-deforestation policies.
• Developed a method for assessing soy trader performance and transparency in protecting forests.
• Implemented a more systematic action plan for sourcing in Tamil Nadu, including classifying the region as high-risk and setting up a worker voice ethics hotline.
• Developed specific policies for certain seafood species, banning fishing methods associated with dolphin by-catch.
• Strengthened inclusion and diversity measures in Brazil, including a zero-tolerance policy on racism and discrimination, and a differentiated skills training program for Black men and women.

Supply Chain Management

Supplier Audits: 1418 social audits in 2021

Responsible Procurement

• Supplier Commitment Charter
• Purchasing rules for social and environmental compliance
• Purchasing rules for the food transition
• Food Transition Pact

Climate-Related Risks & Opportunities

Physical Risks

• Natural disasters

Transition Risks

• Regulatory changes
• Market shifts

Opportunities

• Development of energy-efficient products and practices

Reporting Standards

Frameworks Used: GRI G4, ISO 26000, SASB, TCFD

Certifications: IFS, BRC, ISO 50001, GEEIS, BREEAM

Sustainable Products & Innovation

• Carrefour Quality Lines
• Organic products
• Products with blockchain traceability

Environmental Metrics

ESG Focus Areas

• Climate Change
• Biodiversity
• Health and Product Quality
• Business Ethics and Supply Chains
• Employees
• Diversity and Inclusion

Environmental Achievements

• Avoided 16,390 tonnes of packaging since 2017 (target 20,000 by 2025)
• Reduced Scopes 1 and 2 GHG emissions by 29.1% vs 2019 (target 30% by 2025, 50% by 2030, 70% by 2040)
• Reduced food waste by 40% vs 2016 (target 50% by 2025)
• Recovered 74.5% of hypermarket and supermarket waste (target 100% by 2025)
• 83.4% of palm oil used in Carrefour-branded products is RSPO-certified (target 100% by end 2022)

Social Achievements

• Launched European and International Food Transition Awards to reward suppliers for CSR performance
• Increased number of employees trained in food transition and organic products (both in-person and e-learning)
• Implemented various initiatives to improve animal welfare in supply chains
• Signed new collective bargaining agreements in France and Brazil addressing various employee concerns
• Launched initiatives to support local and national producers

Governance Achievements

• Created an Engagement department responsible for CSR strategy, reporting to the Group’s Executive Committee
• Implemented a comprehensive anti-corruption program
• Established a robust personal data protection plan compliant with GDPR

Climate Goals & Targets

Environmental Challenges

• Supply chain disruptions due to various crises (e.g., health crisis, milk crisis)
• Biodiversity loss due to land use change, pollution, and climate change
• Climate change risks (physical risks, regulatory risks, market risks, securing raw material supplies)
• Attracting and retaining talent
• Ensuring fair compensation and decent wages across the supply chain

Mitigation Strategies

• Developed alternative sourcing strategies
• Implemented action plans to protect biodiversity and mitigate climate change impacts
• Strengthened recruitment and development programs
• Implemented purchasing rules and social audits to ensure fair compensation and decent wages
• Developed initiatives to improve animal welfare and reduce food waste

Supply Chain Management

Supplier Audits: 1,418 social audits (2022)

Responsible Procurement

• Supplier Commitment Charter
• Purchasing rules for controlled products
• Social audits
• Food Transition Pact

Climate-Related Risks & Opportunities

Physical Risks

• Extreme weather events

Transition Risks

• Regulatory changes
• Market shifts
• Supply chain disruptions

Opportunities

• Development of energy-efficient products and services
• Growth in plant-based products

Reporting Standards

Frameworks Used: GRI, SASB, TCFD

Certifications: ISO 50001, GEEIS

Third-party Assurance: Bureau Veritas

UN Sustainable Development Goals

• Not disclosed

Not disclosed

Sustainable Products & Innovation

• Organic products
• Plant-based products
• Products with reduced packaging

Awards & Recognition

• Universum’s CSR index (top three)

Environmental Metrics

ESG Focus Areas

• Food Transition
• Climate Change
• Biodiversity
• Circular Economy
• Health and Product Quality
• Diversity and Inclusion
• Employee Well-being
• Supply Chain Responsibility
• Ethical Trade Practices
• Animal Welfare

Environmental Achievements

• Reduced Scope 1 and 2 GHG emissions by 38.3% vs. 2019
• Reduced food waste by 35.7% vs. 2016
• Avoided 20,738 tonnes of packaging since 2017
• Recovered 69.8% of hypermarket and supermarket waste
• Increased renewable energy share to 3.7% of total electricity consumed

Social Achievements

• Launched Carrefour Invest, an employee share ownership plan
• Increased employee engagement score to 86%
• Granted 12 additional days of paid leave for women with endometriosis
• Opened first fully accessible store for people with disabilities
• Donated the equivalent of 48 million meals to food banks

Governance Achievements

• Aligned governance with Carrefour 2026 plan
• Improved Moody's rating by 3 points
• Maintained AA rating from MSCI and Prime C+ from Oekom ISS
• Implemented a global third-party assessment solution for all activities in France

Climate Goals & Targets

Environmental Challenges

• High inflation impacting purchasing power
• Supply chain disruptions due to climate events
• Maintaining responsible sourcing of sensitive raw materials
• Reducing Scope 3 emissions
• Attracting and retaining talent

Mitigation Strategies

• Developed own-brand products and discount formats
• Implemented anti-inflation initiatives
• Developed sustainable sourcing strategies
• Engaged top 100 suppliers to align with 1.5°C trajectory
• Launched employee share ownership plan and enhanced employee well-being programs

Supply Chain Management

Supplier Audits: 100% of suppliers audited according to a quality standard

Responsible Procurement

• Supplier Commitment Charter
• Food Transition Purchasing Rules
• Sustainable sourcing of sensitive raw materials

Climate-Related Risks & Opportunities

Physical Risks

• Extreme weather events

Transition Risks

• Regulatory changes
• Market shifts

Opportunities

• Development of energy-efficient products and services

Reporting Standards

Frameworks Used: GRI G4

Certifications: GEEIS

Third-party Assurance: Bureau Veritas

UN Sustainable Development Goals

• Goal 1
• Goal 2
• Goal 3
• Goal 4
• Goal 5
• Goal 6
• Goal 7
• Goal 8
• Goal 9
• Goal 10
• Goal 11
• Goal 12
• Goal 13
• Goal 14
• Goal 15
• Goal 16
• Goal 17

See report for details on how initiatives contribute to these goals

Sustainable Products & Innovation

• Plant-based alternatives
• Organic products
• Products with reduced sugar and salt content

Awards & Recognition

• Data for Impact Award
• LSA Innovation Awards