Climate Change Data

Environmental Metrics

ESG Focus Areas

• Environment
• Compliance
• Society
• Employees

Environmental Achievements

• 10,000 light bulbs replaced by LED lighting
• 3,300 sqm of solar panels installed in London unit
• 33.71% reduction of fuel consumption in New York unit
• 43% of waste recycled in landmark unit
• 12% decrease in global fuel emissions
• €30 million investment in new fleet
• Up to 45% reduction of water consumption due to dishwasher replacement
• More than 30,000,000 pieces of single-use plastics removed
• 9% reduction in waste production per million EUR revenues

Social Achievements

• 23.1% year-on-year increase in female management
• 22,564 food analyses conducted
• 100% positive external audit results (food safety)
• More than 20,000 different recipes offered
• Wide range of dietary options available

Governance Achievements

• Zero fines or sanctions related to social and economic issues
• Zero fines or sanctions related to corruption
• Zero fines or sanctions related to anti-competitive behaviour
• Zero reported data security breaches
• Zero reported data security incidents

Climate Goals & Targets

Environmental Challenges

• Increased waste to landfill ratio due to increased operations and enhanced waste information
• Airline-specific regulations limiting influence on packaging waste
• Significant amounts of waste from large-scale events
• Limited influence on energy efficiency of company buildings (due to renting)
• Cultural norms and local regulatory frameworks posing challenges to anti-corruption compliance

Mitigation Strategies

• Improved data collection and waste reporting across business units
• Targeting in-house practices to control factors within DO & CO's influence
• Implementing reusable and recyclable equipment and tableware
• Developing a special waste management concept for large events
• Focus on improving energy efficiency in food preparation
• Converting to LED lighting and motion detection
• Implementing a Code of Conduct with disciplinary actions for non-compliance
• Maintaining business relationships only with compliant partners
• Regular training and risk assessments for anti-corruption compliance

Supply Chain Management

Supplier Audits: Routine audits by procurement and sustainability specialists; non-compliance leads to de-listing

Responsible Procurement

• Direct purchasing from regional producers
• Preference for suppliers certified according to environmental standards
• Focus on naturally-fed chicken
• Credit assessment to guarantee availability and smooth cooperation
• Monitoring of suppliers' compliance with quality standards and certifications

Climate-Related Risks & Opportunities

Sustainable Products & Innovation

• Sustainable packaging solutions
• Wide range of dietary options

Environmental Metrics

ESG Focus Areas

• Environmental Stewardship
• Responsible Product
• Social Engagement
• Compliance

Environmental Achievements

• Reduced CO2 emissions by 38.7% compared to 2019/2020 (to 8,924 tons), despite opening three new US locations
• Switched to CO2-free electricity in all Austrian locations
• Reduced kitchen waste from production and overproduction to 3.87%
• Introduced new packaging concepts that are either reusable or recyclable
• Reduced single-use plastics by 92% at events worldwide through the use of reusable equipment
• Implemented biodegradable packaging in all gourmet shops since 2018
• 83% of all ingredients sourced from local regions
• Reduced CO2 emissions per flight by 11% compared to 2020/2021

Social Achievements

• Donated more than 63 tons of food items, including over 12 tons to the people of Ukraine
• Created 1,736 new jobs
• Achieved 100% pay and salary equality between women and men
• Established a whistleblowing platform
• Close cooperation with long-term partners in planning and organizing events allowing for a COVID-safe environment
• Relocated administrative functions from DO & CO Kyiv to allow remote work for employees fleeing Ukraine
• Offered employment opportunities in Austria and Germany to Ukrainian employees and their families

Governance Achievements

• Introduced an ESG Committee to the supervisory board
• Linked 20% of executive salaries to ESG targets
• Established a whistleblowing platform
• Adhered to EU guidelines and laws by introducing whistleblower and supplier guidelines

Climate Goals & Targets

Environmental Challenges

• Continuous restrictions of the COVID-19 pandemic in some parts of the world
• Economic contraction and job losses
• Stringent local regulations and excessive costs of alternative waste solutions in some locations
• High cost of sustainable packaging compared to conventional plastic packaging
• Challenges in achieving close-to-zero waste to landfill operations in all locations

Mitigation Strategies

• Developed alternative sourcing strategies
• Investment in equipment and employee and supplier engagement to improve recycling
• Close cooperation with waste contractors and main airline customers to reduce environmental footprint
• Researching environmentally friendly packaging alternatives and offering sustainable options to clients
• Working with suppliers to ensure new products are durable, have a high content of recycled material and a high circularity profile
• Engaging with key customers and suppliers, and innovative solution providers to address waste management challenges
• Evaluating the “Too Good to Go” app to avoid food waste
• Investing in fleet management and replacing emission-heavy vehicles with improved models
• Investing in equipment to reduce water consumption and treat water ecologically
• Conducting external energy audits to improve energy efficiency
• Introducing a data management system based on the GRI-Carbon-Footprint-Core

Supply Chain Management

Responsible Procurement

• Code of conduct for suppliers
• Systematic evaluation of supplier’s social and environmental performance
• Promoting local sourcing

Climate-Related Risks & Opportunities

Physical Risks

• Extreme weather events
• Water scarcity

Transition Risks

• Regulatory changes

Reporting Standards

Frameworks Used: GRI, SASB, UN SDGs

Certifications: ISO 22000:2005 & Prerequisite Program ISO/TS 22002 Part 2, Catering & IFSA/IFCA AEA and WHO World Food Safety Guidelines (London Heathrow), EU reg. No. 834/2007 (Vienna)

Third-party Assurance: Internal assurance process; report presented to CENTURION Wirtschaftsprüfungs- und Steuerberatungs GmbH for notification of preparation

Sustainable Products & Innovation

• Homemade pasta and gnocchi in US production units
• Reusable takeaway containers (VYTAL)

Environmental Metrics

ESG Focus Areas

• Emissions Reduction
• Waste Management and Circularity
• Sustainable Sourcing
• Customer Nutrition and Wellbeing
• Employee Development and Engagement

Environmental Achievements

• Reduced energy intensity by 41% (energy consumption per revenue) and 46% (energy consumption per meal served) compared to the previous year.
• Replaced 8 fossil-fuelled vehicles with 14 hybrid and 10 EURO VI vehicles.
• Achieved 100% renewable energy in Spanish operations.
• Achieved zero waste to landfill in all UK operations.
• 58% of materials reusable and recyclable.

Social Achievements

• Welcomed over 3,000 new employees.
• Maintained 100% gender pay parity.
• 25% of revenues generated from sustainable products (plant-based meals).

Governance Achievements

• Supervisory board composed of 75% independent members and 25% female members.
• 20% of business unit managers' variable remuneration linked to ESG targets.
• 0 corruption cases.
• 0 data breaches.

Climate Goals & Targets

Environmental Challenges

• Escalating energy prices.
• High cost of sustainable materials.
• Increased waste intensity per meal and per revenue (due to shift to fresh meals).

Mitigation Strategies

• Exploring opportunities to reduce reliance on fossil fuels and transition towards renewable energy sources.
• Implementing cutting-edge waste analytics and piloting AI food waste measuring system.
• Engaging with suppliers to improve their sustainability performance and implementing a Supplier Code of Conduct.
• Exploring sustainable material options.

Supply Chain Management

Supplier Audits: Not disclosed

Responsible Procurement

• Supplier Code of Conduct
• Sustainable Sourcing Policy
• Prioritizing local and ethically produced ingredients

Climate-Related Risks & Opportunities

Physical Risks

• Extreme weather events

Transition Risks

• Increased energy prices
• Carbon pricing regulation

Opportunities

• Transition to renewable energy generation and sourcing
• Increased equipment energy efficiency

Reporting Standards

Frameworks Used: GRI, TCFD, SASB

Certifications: ISO 22000:2005, ISO 22000:2018, ISO 9001:2015, BIO

Third-party Assurance: Not disclosed

UN Sustainable Development Goals

• Not disclosed

Not disclosed

Sustainable Products & Innovation

• Plant-based meals

Awards & Recognition

• Listed on the Sustainability Index of Borsa Istanbul