Climate Change Data

Environmental Metrics

ESG Focus Areas

• Environmental Sustainability

Environmental Achievements

• Reduced CO2 emissions to zero at the Data Center through the purchase of Guarantees of Origin of renewable energy.
• Reduced waste generated and water and paper used at a global level, despite a workforce increase of more than 10%.
• Improved efficiency ratios of impact per employee, particularly in electricity consumption and CO2 emissions per FTE.
• Overall company performance improved by 8.02% due to the use of Guarantees of Origin and more frugal resource use in offices.

Social Achievements

• Launched a global campaign, "Green is the New Blue," promoting behavioral change in resource use and engaging employees.
• Built a global team of more than 80 social responsibility representatives to coordinate emergency responses to natural disasters.

Governance Achievements

• Maintained Energy-Efficient certification from TÜV SÜD for its Data Center (renewed in 2012, 2015, and 2018).
• Extended Data Center certification to EN 50600, a new EU standard.
• Implemented a company-wide carbon-neutral growth policy since 2016.

Climate Goals & Targets

Environmental Challenges

• Climate change impacts affecting communities where Amadeus operates.
• Potential for extreme weather events to affect travel providers and customers.
• Risk of severe weather events affecting Amadeus' offices worldwide.
• Increasingly complex or heterogeneous carbon-reporting regulations.
• Potential for stringent legislation due to increased interest from social media movements.
• Need to keep up with workforce expectations regarding environmental credentials.

Mitigation Strategies

• Global team of social responsibility representatives for emergency responses.
• 24-hour customer service network for extra support in case of need.
• Communications technology for uninterrupted customer service and redundancy.
• Risk & Compliance Office managing infrastructure-related risks for the Data Center.
• Amadeus Industry Affairs team advocating for homogeneous approach to emissions reporting and reduction.
• Closely monitoring developments in emissions charges and reductions.
• IT solutions helping airlines reduce fuel consumption and emissions.
• Compliance with industry environmental standards and participation in sustainability indices (DJSI, CDP, FTSE4Good).

Supply Chain Management

Supplier Audits: Not disclosed

Responsible Procurement

• Inclusion of energy performance clauses in contracts with vendors

Climate-Related Risks & Opportunities

Physical Risks

• Extreme weather events affecting communities, travel providers, customers, and Amadeus operations.

Transition Risks

• Complex or heterogeneous carbon-reporting regulations
• Stringent legislation due to increased social media interest
• Market pressure to include environmental sustainability in value proposition

Opportunities

• New products and services for greenhouse gas emissions reporting and mitigation.
• Enhanced value proposition through IT solutions reducing fuel consumption and emissions for travel providers.

Reporting Standards

Frameworks Used: GRI

Certifications: TÜV SÜD Energy-Efficient certification (Data Center), EN 50600 (Data Center)

Third-party Assurance: Not disclosed

UN Sustainable Development Goals

• Not disclosed

Not disclosed

Sustainable Products & Innovation

• Amadeus Airport Sequence Manager
• Amadeus Altéa Departure Control-Flight Management
• Amadeus Schedule Recovery
• Corporate booking tools with post-trip CO2 reporting

Awards & Recognition

• Silver medal from EcoVadis

Environmental Metrics

ESG Focus Areas

• Climate Change
• Environmental Sustainability

Environmental Achievements

• Reduced CO₂ emissions (Scopes 1 and 2) by 9% compared to 2020.
• Decreased electricity use in offices by 6% due to a new hybrid working model.
• Reduced energy use at the Data Center by 3% despite a significant increase in transactions processed.
• Significant reduction in paper and water use, and waste generated.

Social Achievements

• Not disclosed

Governance Achievements

• Since February 2022, the President & CEO assumed direct responsibility over ESG topics, with a dedicated ESG team.

Climate Goals & Targets

Environmental Challenges

• Increased Scope 1 emissions due to COVID-19 safety measures.
• Climate change-related risks linked to travel demand (increased environmental costs leading to reduced demand and travelers seeking alternatives).
• Regulatory risks related to carbon reporting and emissions reductions.
• Reputational risks related to public awareness and concern about climate change.

Mitigation Strategies

• Use of market-based mechanisms to reduce greenhouse gas emissions (carbon offsetting and Guarantees of Origin of renewable energy).
• Implementation of energy efficiency measures.
• Development of IT solutions to inform travelers about sustainable travel options and help travel providers improve environmental efficiency.
• Three Lines of Defense Model for risk management.

Supply Chain Management

Supplier Audits: Not disclosed

Responsible Procurement

• Purchasing carbon-neutral products and services from vendors.

Climate-Related Risks & Opportunities

Physical Risks

• Extreme weather events affecting communities, providers, customers, or operations.

Transition Risks

• Regulatory risks related to carbon reporting and emissions reductions.
• Regulations imposing charges or emission reductions.
• Reputational risks.
• Technology risks (sustainability needs to be included in IT solutions).

Opportunities

• Development of IT solutions to inform travelers about sustainable travel options and help travel providers improve environmental efficiency.

Reporting Standards

Frameworks Used: GRI, TCFD

Certifications: TÜV SÜD (Energy-Efficient certification for Data Center), EN 50600 (Data Center certification)

Third-party Assurance: Not disclosed

UN Sustainable Development Goals

• Not disclosed

Not disclosed

Sustainable Products & Innovation

• Amadeus Sky suite
• Amadeus Airport Sequence Manager
• Amadeus Airport Common Use Service
• Amadeus Altéa Departure Control-Flight Management
• Amadeus Schedule Recovery

Awards & Recognition

• Included in Dow Jones Sustainability Indices (DJSI) World and Europe categories for ten consecutive years.
• Included in FTSE4Good Sustainability Index for eight consecutive years.
• Included in Financial Times' Europe's Climate Leaders 2021.

Environmental Metrics

ESG Focus Areas

• Community Engagement
• Partnerships
• Social Innovation
• Sustainable Tourism

Social Achievements

• Global community engagement program involving employee participation in social and philanthropic initiatives.
• Collaborative program engaging customers and partners in joint CSR initiatives.
• Social innovation program focused on addressing social and environmental challenges and contributing to UN SDGs.

Governance Achievements

• Established a Global CSR team responsible for strategic framework, program management, reporting, and communication.

Climate Goals & Targets

Supply Chain Management

Climate-Related Risks & Opportunities

Reporting Standards

Frameworks Used: B4SI (Business for Societal Impact)

UN Sustainable Development Goals

• SDG 1
• SDG 3
• SDG 4
• SDG 8
• SDG 10
• SDG 11
• SDG 17

Amadeus' CSR framework aligns with these SDGs through various initiatives described in the report.

Environmental Metrics

ESG Focus Areas

• Climate change
• Travel industry development through Amadeus' IT solutions
• R&D management
• Cybersecurity and data privacy
• Customer management
• Employment and professional development
• Diversity and inclusion
• Ethics and integrity

Environmental Achievements

• Reduced Scope 2 CO₂ emissions by 71% compared with 2018
• Amadeus Data Center is carbon-neutral since 2019 through the use of Guarantees of Origin of renewable energy
• Reduced PUE from 1.39 in 2012 to 1.30 in 2023

Social Achievements

• Launched a new social strategy with three pillars: Supportive neighbors, Inclusive travel technology, Inclusive travel ecosystem
• Implemented Benevity, a community engagement platform
• Spent €324,769 in contributions to non-profit organizations in 2023
• Upskilled close to 60,000 professionals on Amadeus solutions

Governance Achievements

• Implemented a mandatory Corporate Compliance e-learning module in 2021
• Launched a dedicated module to preventing discrimination and harassment in the workplace in 2023
• 83.41% of Amadeus internal and external workforce completed the Corporate Compliance e-learning module in 2023
• 83.48% of Amadeus internal and external workforce completed the discrimination and harassment prevention module in 2023

Climate Goals & Targets

Environmental Challenges

• Climate change impacting travel demand
• Geopolitical tensions affecting travel
• Economic slowdown impacting travel
• Cybersecurity risks
• Increasing legal constraints in the travel industry

Mitigation Strategies

• Active dialogue with EU representatives on carbon emissions reporting
• Implementation of an Environmental Management System (EMS)
• Participation in sustainability indexes
• Security risk framework driven by Corporate Information Security Office
• Business Resilience Program to protect assets and infrastructure

Supply Chain Management

Supplier Audits: Not disclosed

Responsible Procurement

• Amadeus Corporate Purchasing Policy; Code of Ethics and Business Conduct; Environmental Policy; Compliance due diligence on eligible vendors

Climate-Related Risks & Opportunities

Physical Risks

• Potential natural disasters affecting communities, suppliers, customers, or Amadeus operations

Transition Risks

• Policy and legal risks; reputational risks; technology risks; market risks

Opportunities

• Development of IT solutions to inform travelers about sustainable travel options and help travel providers improve environmental efficiency

Reporting Standards

Frameworks Used: GRI, TCFD

Certifications: EN 50600, ISO/IEC 22237

Third-party Assurance: Ernst & Young (EY)

UN Sustainable Development Goals

• 1
• 4
• 8
• 9
• 10
• 11
• 13
• 15
• 17

See section 7.1 Social commitment

Sustainable Products & Innovation

• Altéa Departure Control System (DCS) Flight Management (FM); Amadeus Sky Suite; Amadeus Airport Sequence Manager

Awards & Recognition

• Not disclosed