Climate Change Data

Environmental Metrics

ESG Focus Areas

• Quality of care
• Employee well-being
• International expansion

Environmental Achievements

• Not disclosed

Social Achievements

• SeneCura ranked among top employers in healthcare sector in Austria
• Several regional awards, including "Carer of the year 2014"
• Silver Care ranked top care facility group for 4th consecutive year

Governance Achievements

• Implementation of a new risk management tool focusing on human resources

Climate Goals & Targets

Environmental Challenges

• Regulation as a barrier to entry in the German market
• Fragmented private sector in Germany requiring consolidation

Mitigation Strategies

• Strategic acquisitions in Germany (Celenus Kliniken, Residenz Gruppe Bremen, Vitalis)
• New construction projects in Germany
• Implementation of ORPEA's processes to improve operating performance

Supply Chain Management

Supplier Audits: Not disclosed

Responsible Procurement

• Not disclosed

Climate-Related Risks & Opportunities

Physical Risks

• Not disclosed

Transition Risks

• Not disclosed

Opportunities

• Not disclosed

Reporting Standards

Frameworks Used: Null

Certifications: Null

Third-party Assurance: Not disclosed

UN Sustainable Development Goals

• Not disclosed

Not disclosed

Sustainable Products & Innovation

• Not disclosed

Awards & Recognition

• 2015 award for "Most internationally influential long-term care and rehabilitation company"
• Several regional awards

Environmental Metrics

ESG Focus Areas

• Employee well-being
• Environmental sustainability
• Societal commitments

Environmental Achievements

• Not disclosed

Social Achievements

• Launched numerous charitable initiatives, raising close to €130,000 for Imagine for Margo.
• Established local partnerships with schools and universities for vocational training programs.
• Implemented a physical conditioning program (Fit & Mobile 77) in Austria.

Governance Achievements

• Established an International Scientific & Ethics Council (ISEC) to promote clinical ethics and innovation.
• Implemented a proactive Quality policy with standardized protocols and continuous improvements.
• Achieved AENOR certification for all ORPEA Ibérica sites.

Climate Goals & Targets

Environmental Challenges

• Not disclosed

Mitigation Strategies

• Not disclosed

Supply Chain Management

Supplier Audits: Not disclosed

Responsible Procurement

• Not disclosed

Climate-Related Risks & Opportunities

Physical Risks

• Not disclosed

Transition Risks

• Not disclosed

Opportunities

• Not disclosed

Reporting Standards

Frameworks Used: Null

Certifications: ISO 9001:2008 (Switzerland), AENOR (Spain)

Third-party Assurance: Not disclosed

UN Sustainable Development Goals

• Not disclosed

Not disclosed

Sustainable Products & Innovation

• Not disclosed

Awards & Recognition

• Sozialstern ethics award (SENEVITA Burgdorf)
• Third prize in Great Place to Work awards (SENEVITA)

Environmental Metrics

ESG Focus Areas

• Employee well-being
• Environmental sustainability
• Societal commitments

Environmental Achievements

• Reduced carbon emissions (quantified data not explicitly provided, but mentioned as a goal in sustainable development approach)
• Implemented energy-efficient technologies in new properties

Social Achievements

• Provided 539,891 hours of training in 2017
• Recruited 9,775 new employees in 2017, including over 5,000 outside France
• Launched several initiatives for local not-for-profit organizations, raising over €180,000 for various charities

Governance Achievements

• Established an International Scientific & Ethics Council (ISEC)
• Implemented a code of ethics and quality charters
• Implemented a robust risk management and compliance program

Climate Goals & Targets

Environmental Challenges

• Shortage of qualified care staff in some countries
• Staff turnover
• Regulatory risks related to operating licenses and pricing
• Risks of mistreatment and abuse
• Risks arising from the safety of buildings
• Risks arising from food products
• Risks arising from the provision of care and best practices
• Risks arising from the Group’s development
• Risks arising from information systems
• Compliance risks

Mitigation Strategies

• Implemented tailored action plans to address recruitment needs
• Developed mobility programs within and between countries
• Established relationships with schools to promote ORPEA and hire interns
• Implemented a proactive quality policy and risk management program
• Developed preventive and remedial protocols for mistreatment and abuse
• Invested heavily in maintenance and compliance with safety standards
• Implemented HACCP approach for kitchen hygiene and regular food safety audits
• Adopted a highly selective approach to acquisitions
• Invested heavily in information systems and management to facilitate integration of new facilities
• Diversified funding sources
• Implemented a comprehensive IT security and data privacy program
• Appointed a Chief Compliance Officer (CCO) and implemented a compliance risk management program

Supply Chain Management

Responsible Procurement

• Preference given to companies with environmental charters
• Incorporation of ethical and social rules in contracts

Climate-Related Risks & Opportunities

Physical Risks

• Abnormal weather conditions

Reporting Standards

Frameworks Used: Grenelle II Act

Certifications: ISO 27001 (Information Systems), AENOR (Spain), Various certifications mentioned for individual facilities in different countries

Environmental Metrics

ESG Focus Areas

• Employee well-being
• Diversity & Inclusion
• Community Investment
• Environmental Responsibility
• Ethical Conduct
• Anti-corruption
• Data Protection

Environmental Achievements

• Reduced CO2 emissions by 13% per resident between 2011 and 2017 in France (Note: This is not a global figure and methodology may vary across regions).
• Implemented energy efficiency measures leading to stable or reduced energy consumption in several regions despite network expansion.
• Installed water-saving equipment across facilities to reduce water consumption.

Social Achievements

• Provided 730,000 hours of training in 2018 (15 hours per employee), a 21% increase.
• 66% of senior management positions held by women.
• Recruited 11,693 new permanent employees in 2018.
• Implemented programs to combat musculoskeletal disorders among carers.
• Implemented programs for employee mental health and well-being.

Governance Achievements

• Established an International Scientific & Ethics Council.
• Implemented a Code of Conduct and whistleblowing system.
• Strengthened audit, risk, and internal control department.

Climate Goals & Targets

Environmental Challenges

• Attracting and retaining talent, especially medical and paramedical staff.
• Maintaining high quality of care amidst staff turnover.
• Potential reduction in public funding for long-term care.
• Cybersecurity risks.
• Data security risks.
• Risks related to purchasing, suppliers, and subcontractors.
• Construction risks.
• Real estate risks.

Mitigation Strategies

• Implemented a robust recruitment and retention strategy.
• Strengthened internal control and quality management systems.
• Diversified funding sources and geographic presence.
• Implemented high security standards and regular cybersecurity audits.
• Established a dedicated data protection unit and appointed a DPO.
• Implemented a responsible purchasing policy with supplier audits and a Code of Conduct.
• Established a property development department to manage construction risks.
• Implemented a real estate strategy focused on ownership to mitigate vacancy risks.

Supply Chain Management

Supplier Audits: Regular audits of strategic suppliers (once a year on average).

Responsible Procurement

• Eco-responsible purchasing policy
• Preference for suppliers with environmental charters
• Fair trade principles

Climate-Related Risks & Opportunities

Physical Risks

• Extreme weather events

Transition Risks

• Changes in public policy
• Regulatory changes

Awards & Recognition

• Prize for Diversity in Senior Management at the 15th AGEFI Corporate Governance Awards Ceremony
• ORPEA Excellence Awards

Environmental Metrics

ESG Focus Areas

• Data Privacy
• Quality Management
• Professional Ethics
• ESG Performance

Social Achievements

• Data privacy awareness programs implemented, training over 20,000 employees; 100% of regional and establishment directors trained in Austria, France, Germany, Spain, and the Netherlands.

Governance Achievements

• Improved CDP score; engaged in constructive dialogue with Sustainalytics to improve ESG rating; positive ratings from ISS, MSCI, and Gaia.

Climate Goals & Targets

Environmental Challenges

• Low CDP score (D in 2020); Sustainalytics rating of 195 out of 558 in the healthcare sector.

Mitigation Strategies

• Working to improve CDP score year-over-year; engaged in constructive dialogue with Sustainalytics to provide relevant information and improve rating; implemented data privacy training programs.

Supply Chain Management

Climate-Related Risks & Opportunities

Environmental Metrics

ESG Focus Areas

• Governance
• Social Responsibility
• Ethics
• Human Resources

Social Achievements

• Enhanced dialogue with residents, families and stakeholders
• Established an Ethics Committee for France
• Global partnership agreement with UNI Global Union
• Reorganization of staff representative bodies in France
• Health and safety training for employees
• Reinforcing teams with HR experts
• Developing employer attractiveness and loyalty (objective: 300 VAE graduations p.a and 500 apprenticeships p.a)
• Wage analysis by employment area
• Systematic use of overtime in case of absenteeism
• Active promotion of whistleblowing system and Code of conduct - Ethics and CSR Organization
• Move towards increased decentralization and heightened autonomy for facility directors
• Strengthening of internal controls
• 2,250 beds created across 35 facilities opened in 2021

Governance Achievements

• Appointment of Mr. Laurent Guillot as Chief Executive Officer
• Appointment of 4 new Directors
• Review of “transforming” ORPEA into a “Société à mission”

Climate Goals & Targets

Environmental Challenges

• Investigations into operational management, human resources, management and business ethics
• Unfavorable inflationary environment, particularly regarding energy costs and payroll increases
• Exceptional costs and expenses related to crisis management
• Slowdown of the asset disposal program
• Closure of capital markets
• Significant investments for real estate portfolio development (c.€900m annually for 2022 and 2023)
• Significant debt repayments

Mitigation Strategies

• Hotline and external mediation
• Roundtable talks around the elderly in French nursing homes
• Filing of a complaint against unnamed person
• Initiation of disciplinary measures leading to redundancies
• Review and simplification of quality control procedures
• Systematic pre-signaling of material adverse events
• Simplification of procedures
• Establishing a €1.7bn syndicated credit facility
• Initiation of an asset disposal program of at least €3bn by the end of 2025 (€1bn by end of 2023)
• Cancelling the dividend for the 2021 financial year

Supply Chain Management

Climate-Related Risks & Opportunities

Environmental Metrics

ESG Focus Areas

• Quality of care
• Employee well-being
• Responsible corporate citizenship
• Environmental impact
• Business ethics

Environmental Achievements

• 11% reduction in energy consumption compared to 2019
• 100% of new construction projects seeking LEED or BREEAM certification

Social Achievements

• Launched "Conferences for the Elderly" in France, engaging residents, families, and staff
• Signed a major company agreement to overhaul social dialogue in France
• Increased employee engagement rate to 65%
• 37.3% internal promotion rate in 2022
• 44% of Group facilities carried out at least one local community outreach initiative in 2022

Governance Achievements

• Complete overhaul of the Board of Directors in 2022
• Creation of an Ethics Advisory Board
• Revised Code of Conduct – Ethics and CSR
• Implementation of a whistleblowing system
• Filed complaints against former executives for financial misconduct

Climate Goals & Targets

Environmental Challenges

• Reputation crisis following publication of "Les fossoyeurs"
• Financial crisis leading to restructuring
• Shortage of qualified personnel
• High employee turnover (30.91%)
• Compliance with business ethics and environmental regulations
• Adapting to climate change consequences
• Managing risks related to medical care, quality of care, and safety of residents and patients
• Maintaining social dialogue
• Liquidity risk
• Inflation and rising costs
• Interest rate risk
• Difficulty anticipating expectations and developments in the sector
• Changes in the legislative and regulatory environment
• Award and renewal of operating licenses
• Disputes, claims, and litigation

Mitigation Strategies

• Refoundation Plan focusing on care, employees, and ethics
• Financial restructuring with long-term investors
• Proactive recruitment policy
• Improved social dialogue and employee engagement initiatives
• Strengthened internal control systems and compliance programs
• Green Building Strategy to reduce environmental impact
• Improved quality control processes and incident reporting
• Implementation of a helpline and external mediation systems
• Transparency and communication with stakeholders
• Hedging strategies for interest rate risk
• Continuous improvement of internal control
• Monitoring regulatory changes
• Focus on innovation and new care models
• Strengthened quality procedures and audits

Supply Chain Management

Supplier Audits: Not disclosed

Responsible Procurement

• Responsible Procurement Charter

Climate-Related Risks & Opportunities

Physical Risks

• Floods
• Heat waves

Transition Risks

• Regulatory changes

Opportunities

• Development of energy-efficient products

Reporting Standards

Frameworks Used: GRI, SASB

Certifications: ISO 27001, ISO 9000:2015, LEED, BREEAM, E-Qalin, Easy Leaving, HAS

Third-party Assurance: Not disclosed

UN Sustainable Development Goals

• Goal 3 (Good Health and Well-being)
• Goal 8 (Decent Work and Economic Growth)
• Goal 10 (Reduced Inequalities)
• Goal 11 (Sustainable Cities and Communities)
• Goal 12 (Responsible Consumption and Production)
• Goal 13 (Climate Action)
• Goal 17 (Partnerships for the Goals)

ORPEA's initiatives contribute to these goals through its focus on quality of care, employee well-being, responsible procurement, environmental sustainability, and community engagement.

Sustainable Products & Innovation

• Not disclosed

Awards & Recognition

• Not disclosed

Environmental Metrics

ESG Focus Areas

• Quality of care
• Employee well-being
• Ethics
• Environmental impact
• Financial Restructuring

Environmental Achievements

• 14% reduction in energy consumption compared with 2019
• 26.67% less kgCO2eq/sq.m./year from energy consumption in 2023 compared to 2019
• 4,531 tonnes of organic food waste recovered across the Group in 2023
• 100% of construction or major renovation projects are certified HQE, LEED, BREEAM, DGNB or GPR

Social Achievements

• 10% increase in the direct care ratio in nursing homes in France
• Staff turnover rate fell by 1.5 points
• Absenteeism rate fell by 0.2 points
• Launched IMPACT Management School, training 70 students in healthcare management
• 51% women in the Group’s Management Team
• 35% reduction in frequency rate of work-related accidents in 2023 compared to 2020
• 84% of Group countries had already implemented tools to improve outreach with families

Governance Achievements

• Overhaul of the Board of Directors
• Appointment of Caisse des Dépôts et Consignations, CNP Assurances, MAIF and MACSF Épargne Retraite as directors
• Creation of three new bodies for the Group’s Medical Department: a Group Medical Committee, an International and Interdisciplinary Scientific Council and an Ethics Advisory Board
• Appointment of Professor Emmanuel Hirsch as Ethics Vice President
• Financial balance restored (net debt reduced by more than €5 billion)

Climate Goals & Targets

Environmental Challenges

• Shortage of qualified personnel
• Damage to reputation
• Inflation and rising costs
• Liquidity risk
• Legal investigations and litigation
• Climate change impacts on facilities
• Maintaining adequate staffing levels to ensure the continuity and quality of care and services

Mitigation Strategies

• Refoundation Plan focusing on quality of care, employee support, and financial restructuring
• Increased recruitment and improved labor relations
• Salary increases and enhanced safety policies
• Implementation of a health risk management system
• Strengthened internal control procedures
• Transparency and communication with stakeholders
• Proactive procurement policy to anticipate price increases
• Hedging strategies to manage interest rate risk
• Cooperation with authorities on legal proceedings
• Green Building strategy to reduce energy consumption and emissions
• Climate risk analyses and adaptation plans for new buildings

Supply Chain Management

Supplier Audits: 82% of calls for tender for global and national suppliers were subject to supplier CSR performance assessments

Responsible Procurement

• Responsible Procurement Charter signed by 75% of listed suppliers

Climate-Related Risks & Opportunities

Physical Risks

• Flooding, heat waves, extreme cold

Transition Risks

• Regulatory changes, market shifts

Opportunities

• Development of energy-efficient products and services

Reporting Standards

Frameworks Used: GRI, SASB

Certifications: ISO 9001, ISO 27001

Third-party Assurance: Not disclosed

UN Sustainable Development Goals

• Goal 3
• Goal 8
• Goal 10
• Goal 11
• Goal 12
• Goal 13
• Goal 17

Initiatives contribute to these goals through various programs and policies

Sustainable Products & Innovation

• Not disclosed

Awards & Recognition

• ORPEA Excellence Awards

Environmental Metrics

ESG Focus Areas

• Ethics
• Corporate Social Responsibility
• Human Rights
• Environmental Sustainability
• Employee Well-being
• Community Engagement
• Governance
• Anti-corruption

Environmental Achievements

• Not disclosed

Social Achievements

• Promoting social dialogue
• Providing training and support, encouraging career development
• Promoting and respecting Equality, Diversity and Inclusion
• Involving families and loved-ones in care

Governance Achievements

• Implementing a robust compliance program aimed at preventing and/or detecting any acts of corruption or breaches of integrity
• Zero tolerance for corruption

Climate Goals & Targets

Environmental Challenges

• Not disclosed

Mitigation Strategies

• Not disclosed

Supply Chain Management

Supplier Audits: Not disclosed

Responsible Procurement

• Emeis Responsible Purchasing Charter

Climate-Related Risks & Opportunities

Physical Risks

• Not disclosed

Transition Risks

• Not disclosed

Opportunities

• Not disclosed

Reporting Standards

Frameworks Used: Universal Declaration of Human Rights, UN Convention against Corruption, WHO Principles, International Labour Organisation Conventions, OECD Guidelines for Multinational Enterprises, OECD Convention on Combating Bribery, United Nations Global Compact, UN Guiding Principles on Business and Human Rights, French “Sapin II” law

Certifications: Null

Third-party Assurance: Not disclosed

UN Sustainable Development Goals

• Not disclosed

Not disclosed

Sustainable Products & Innovation

• Not disclosed

Awards & Recognition

• Not disclosed