Climate Change Data

Environmental Metrics

ESG Focus Areas

• Quality of Care and Patient Safety
• Responsible Procurement
• Customer Relationship Management
• Access to Healthcare
• Patient Privacy & Cyber-security
• Technology and Innovation
• Employee Training & Talent Development
• Labor Relations
• Diversity & Inclusion
• Employee Health & Safety
• Climate Change
• Water Management
• Energy Management
• Waste Management
• Green Design and Construction
• Good Governance
• Business Ethics and Compliance
• Community Development

Environmental Achievements

• Installation of timers on AC units and switching on alternate lights in corridors to reduce power consumption, netted savings of `4.01 mn in Apollo Navi Mumbai
• Phasing out of CFL lamps to LED lights in Apollo Hospitals, Navi Mumbai achieved a savings of `2.29 mn
• Bio Gas generation from food waste resulted in a savings of `0.20 million per year for Apollo Hospitals Madurai, Trichy, Karaikudi and Karur.
• Usage of Wind Power Generators achieved a savings of `6.50 million per year for Apollo Hospitals Madurai, Trichy, Karaikudi and Karur.
• Apollo Hospital Kolkata won the Green Building award in the Smart Cities Expo held in Delhi.
• Hospital in Lucknow is Gold certified by LEED.

Social Achievements

• Launched Project Kavach, an integrated response plan that includes modalities for screening, testing, assessment, isolation, treatment, monitoring and follow-up. Designated close to 2,000 beds across our hospitals for COVID-19.
• Launched Apollo 24/7, which connects the consumer to us digitally. Within a short three months of the launch, we had 3.7 million registered users and ~3,200 doctors live on the platform.
• Total Health program provides “Holistic Health Care” for the community, starting from birth, into childhood, adolescence, adulthood and in the later years of life.
• Employee health checks for around 99% of employees.

Governance Achievements

• Apollo Hospitals Enterprise Limited certified by Information Security Management System ISO 27001:2013
• AHEL has been certified by Information Security Management System ISO 27001:2013 which provides a set of standardised requirements for an Information Security Management System (ISMS).
• Apollo Hospitals achieved HIMSS STAGE 6 in 2013

Climate Goals & Targets

Environmental Challenges

• Physical impacts of climate change like extreme weather events, and even pandemics can have repercussions on our business.
• Risk of infection from hospital waste.

Mitigation Strategies

• Robust Disaster Management Plan
• Dedicated people responsible for the management of waste collection, handling, storage and disposal. Consultation with the infection control team.

Supply Chain Management

Responsible Procurement

• Code of Conduct
• FDA/CE certifications and / or DGCI approval

Climate-Related Risks & Opportunities

Physical Risks

• extreme weather events
• pandemics

Reporting Standards

Frameworks Used: GRI, SASB

Certifications: JCI, NABH, NABL, ISO 9001, ISO 22000, AAHRPP

Awards & Recognition

• Mahatma 2019 CSR Excellence awards
• Six Sigma Health Care Excellence Award 2019
• Hospital Management Asia 2019 award
• Excellence in Quality Award 2020
• Best Cancer Care Hospital
• Best Corporate Multi–Speciality Hospital
• Best Hospital in India
• Best Medical Tourism Facility Award
• Best Hospitals
• Service Excellence for Innovative Internal Patient Transport System
• Skill Development
• India’s Most Admirable Brand Award 2019
• 5S Sustenance Award 2019
• Best CRM Programme
• Patient Friendly Hospital
• Golden Peacock - HR Excellence Award

Environmental Metrics

ESG Focus Areas

• Service Quality and Patient Safety
• Labor Management
• Customer Satisfaction
• Information to Customers
• Privacy and Cybersecurity
• Carbon Emissions
• Energy Efficiency and Management
• Occupational Health and Safety
• Corporate Governance
• Business Ethics and Compliance
• Accessibility of Healthcare
• Waste Management
• Community Development
• Water Management

Environmental Achievements

• 20% reduction in overall energy consumption for 17 hospitals (guaranteed by JoulePAYS agreement with Smart Joules)
• 50% of power consumption from renewable resources

Social Achievements

• Launched ProHealth, an AI-based preventive health program, resulting in average weight loss of 3.9 kg and improvements in blood pressure and HbA1c levels for 1600 users
• Total Health program reached 62,000+ people across 189 villages, with 84% of diabetic and 80% of hypertensive patients achieving controlled levels
• Apollo 24/7 digital health platform with 1.4 million registered users, enabling online consultations, pharmacy, and diagnostics
• Apollo HomeCare provided services to 32,000+ patients
• Apollo TeleHealth Services recorded 1,049,620 clinical transactions
• Administered ~1.8 million doses of vaccine during National COVID Vaccination Campaign

Governance Achievements

• Established a robust governance structure with a Board-level committee overseeing sustainability initiatives
• Implemented Apollo Standards of Clinical Care (TASCC) to standardize processes and outcomes
• Achieved JCI accreditation for 8 hospitals and NABH certification for 32 hospitals
• Implemented ISO 27001 Information Security Management Systems (ISMS)

Climate Goals & Targets

Environmental Challenges

• Shortage of skilled healthcare workforce
• High employee turnover rate (due to systemic challenges and COVID-19)
• Water scarcity
• Increased waste generation due to COVID-19
• Climate change impacts on disease patterns and prevalence

Mitigation Strategies

• Training and educational institutions like Apollo MedSkills
• Initiatives to improve employee well-being and prevent burnout
• Rainwater harvesting, effluent treatment plants, and water audits
• Waste segregation, treatment, and disposal protocols
• Energy efficiency initiatives and increased use of renewable energy
• Robust Disaster Management Plan and Hazard Vulnerability Analysis (HVA)

Supply Chain Management

Responsible Procurement

• Supplier Code of Conduct
• Green Procurement Policy
• Electronic (E) Auction platform
• Central Ware House

Climate-Related Risks & Opportunities

Physical Risks

• Extreme weather events
• Pandemics

Reporting Standards

Frameworks Used: GRI Standards, SASB framework for Health Care Delivery industry

Certifications: JCI, NABH, ISO 14001:2015, ISO 27001

Awards & Recognition

• FICCI Healthcare Excellence Awards 2021 for Apollo HomeCare
• DSCI Excellence Awards 2021 for Best Security Practices
• Indian Achievers’ Award for Excellence in Healthcare 2021 for Apollo SHINE Foundation

Environmental Metrics

ESG Focus Areas

• Accessible Healthcare
• Accountability and Transparency
• Patient Centricity
• Empowering Employees
• Climate Action and Environment
• Responsible Supply Chain
• Social Impact

Environmental Achievements

• 69.3% energy reduction in data centers
• 18% of total energy from renewable energy consumption
• 19% of grid electricity from renewable sources
• 16.5% reduction in electricity consumption in 18 hospitals through Project Virya
• 2933.68 GJ reduction in fuel consumption from non-renewable sources from FY 2021-22
• 187 MT reduction in total waste generation from FY 2021-22
• 959 MT of waste diverted from landfill
• 3.5 MT of plastic eliminated/non-recyclable plastic eliminated
• 12.7% reduction in hazardous waste from FY 2021-22
• 85 MT reduction in biomedical waste from FY 2021-22
• 20,108 KL of water recycled
• 37304.45 tCO2e of emissions avoided

Social Achievements

• 7,151,874 patients served (in-patient and out-patient)
• 54,600+ patients under the Total Health program for the underserved community
• 450,000 patients served remotely through teleconsultation and avoided 198.9 tCO2e of GHG emissions through deferred travel
• In-patient and out-patient Net Promotor Score (NPS) is 84
• 95% compliance with infection prevention protocols
• 40% employees are females
• `125.25 MN dedicated towards Corporate Social Responsibility initiatives
• 1.5 MN+ lives positively impacted through our CSR initiatives
• >90% of our employees gone through complimentary annual health checks
• 1,414,559 total training hours

Governance Achievements

• 55% representation of females among board members
• 33% representation of females in Key Management Personnel (KMP)
• 100% employees trained on the code of conduct that covers Anti-Bribery and Corruption and Whistleblower policy
• 100% systems tested for cybersecurity threats and compliance
• Zero violation of patient privacy rights
• Zero security breaches through cyberattacks or theft of employee and patient data
• First healthcare security system in Asia Pacific to be awarded three Stage-6 HIMSS certifications - DIAM, O-EMRAM, INFRAM
• NIST and HIPAA compliant
• 8 hospitals have JCI certification
• 32 hospitals have NABH certification
• 15 hospitals have NABL certification
• 3 hospitals have ISO 14001 Environmental Standard certification
• 1 hospital (Apollo Cancer Centre) has ISO 45001 Health & Safety certification

Climate Goals & Targets

Environmental Challenges

• Climate change impacts on infrastructure and human health
• AMR (Antimicrobial Resistance)
• Needle Stick Injuries (NSI)
• Management of controlled substances
• High employee turnover rate in the health sector

Mitigation Strategies

• Comprehensive policy for efficient resource utilization, waste reduction, and recycling
• Implementation of energy-efficient HVAC technologies
• Project Virya for energy reduction
• Staff training programs on energy conservation
• Antimicrobial Stewardship Program
• Monitoring and analyzing NSI patterns and root causes
• Stringent policies on the prescription of controlled substances, including conducting prescription audits
• Retention strategy including upskilling, clinical degree programs, and career pathway planning

Supply Chain Management

Supplier Audits: 100% suppliers assessed through the Apollo Supplier Code of Conduct

Responsible Procurement

• Supplier Code of Conduct
• Integrating ESG in supplier qualification
• Engaging with partners to promote ESG

Climate-Related Risks & Opportunities

Physical Risks

• Extreme weather events

Reporting Standards

Frameworks Used: GRI Standards 2021, SDGs, BRSR, SASB standards

Certifications: ISO 27001, ISO 14001, ISO 45001, NABH, NABL, JCI, ISO 13485:2016, HIMSS DIAM Stage 6, HIMSS O-EMRAM Stage 6, HIMSS INFRAM Stage 6

UN Sustainable Development Goals

• SDG 3

Ensuring healthy lives and promoting well-being for all at all ages

Awards & Recognition

• Level 9 achievement in Acute and Ambulatory categories in the 2022 DHMW Survey
• Seven Awards in multiple categories from International Hospital Federation (IHF) Awards 2022
• UAE Waterfalls Globe Award
• Best Medical Tourism Facility Award
• Outstanding Healthcare Leadership Award
• Best Social Media Campaign award
• Most Preferred Workplace award
• Newsweek Ranking among top 120 Paediatric Hospitals
• Times Health Survey ranking
• The Week Magazine – Best Hospitals’ Survey 2022 ranking
• Hospital Management Asia Awards

Environmental Metrics

ESG Focus Areas

• Service Quality and Patient Safety
• Labour Management
• Customer Satisfaction
• Information to Customers
• Privacy and Cybersecurity
• Carbon Emissions
• Energy Efficiency and Management
• Occupational Health and Safety
• Corporate Governance
• Business Ethics and Compliance

Environmental Achievements

• 33% and 30% energy savings in Apollo Madurai and Apollo Bilaspur respectively, ~4.9 lakh liters of diesel saved and ~30,000 tCO2e emissions avoided through Project Virya
• 10% reduction in overall energy consumption for 18 hospitals in India
• Incremental increase in renewable energy incorporation, aiming for 25% of total energy and 25% of electricity demands from renewable resources by FY25

Social Achievements

• Policies and systems in place to protect and address employee grievances
• Investments in employee training and upskilling
• Life Insurance, Personal Accident Insurance and Medical Insurance Coverage for employees and their family members
• 84% patient satisfaction rate goal (Net Promoter Score)

Governance Achievements

• Robust management framework aligning with NGRBC Principles
• Anti-Bribery and Anti-Corruption policy
• Board’s CSR and Sustainability Committee responsible for sustainability decisions

Climate Goals & Targets

Environmental Challenges

• Global headwinds including environmental and political uncertainty, continuous resource depletion, challenges to conduct businesses sustainably
• Vast scope of operations and expanding business
• Privacy and cybersecurity concerns due to digitalization of healthcare data
• Climate change and ecological degradation impacting human health

Mitigation Strategies

• Apollo’s Sustainability Action Plan (ASAP)
• Bolstering ESG governance practices
• Implementing safeguards to protect data privacy (ISO 27001 certified, data protection policy)
• Systems-level strategy to offer better healthcare outcomes with a lesser environmental footprint, focusing on renewable energy sources and operational efficiencies

Supply Chain Management

Supplier Audits: Regular assessments through vendor rating system encompassing ESG criteria

Responsible Procurement

• Supplier code of conduct

Climate-Related Risks & Opportunities

Physical Risks

• Not disclosed

Transition Risks

• Not disclosed

Opportunities

• Not disclosed

Reporting Standards

Frameworks Used: GRI, SASB, UN Sustainable Development Goals (SDGs)

Certifications: ISO 14001, ISO 27001, ISO 13485 (Apollo Hospitals Clinical AI and Apollo 24/7 CIE), Joint Commission International (JCI) (8 hospitals)

Third-party Assurance: Deloitte Haskins & Sells LLP

UN Sustainable Development Goals

• Not disclosed

Not disclosed

Sustainable Products & Innovation

• Corn waste bags
• Jute bags

Awards & Recognition

• Not disclosed