Climate Change Data

Environmental Metrics

ESG Focus Areas

• Environmental
• Social
• Governance

Environmental Achievements

• Reduced and controlled emissions in business activities; promoted waste separation and recycling; actively monitored and reviewed power consumption; incorporated environmental considerations into investment activities; encouraged environmentally responsible work practices; used tele-conference systems to reduce business travel.

Social Achievements

• Committed to fair employment practices and equal opportunities; offered diversified welfare and caring policies; organized annual retreats for team building; celebrated employee birthdays and holidays; offered study leave and casual Fridays.

Governance Achievements

• Established a compliance manual on bribery, extortion, fraud, and money laundering; set up strict rules prohibiting bribery; established a whistle-blowing mechanism; required staff to declare conflicts of interest; provided compliance training.

Climate Goals & Targets

Environmental Challenges

• Minimizing indirect greenhouse gas emissions from power consumption; reducing paper usage; conserving water resources; managing supply chain sustainability.

Mitigation Strategies

• Implemented energy-saving measures in offices; encouraged double-sided printing; used electronic platforms for internal operations; introduced an archiving server; stringent supplier selection process based on reputation, professionalism, past performance, and social responsibility; communicated environmental and social commitments to suppliers.

Supply Chain Management

Supplier Audits: Not disclosed

Responsible Procurement

• Stringent selection process based on reputation, professionalism, past performance, and social responsibility

Climate-Related Risks & Opportunities

Physical Risks

• Not disclosed

Transition Risks

• Not disclosed

Opportunities

• Not disclosed

Reporting Standards

Frameworks Used: Appendix 20 to the Rules Governing the Listing of Securities on GEM on The Stock Exchange of Hong Kong Limited

Certifications: Null

Third-party Assurance: Not disclosed

UN Sustainable Development Goals

• Not disclosed

Not disclosed

Sustainable Products & Innovation

• Not disclosed

Awards & Recognition

• Not disclosed

Environmental Metrics

ESG Focus Areas

• Responsible Investment
• Information Security and Data Privacy
• Compliance
• Community Investment

Environmental Achievements

• Relocated Hong Kong head office to an environmentally friendly building in January 2019.
• Reduced GHG emissions from 68.47 tCO2e in 2018/2019 to 19.2 tCO2e in 2019/2020 due to moving to a smaller office and reducing energy usage.
• Recycled 116 bottles of distilled drinking water.

Social Achievements

• No customer complaints received during the reporting period.
• No irregularities cases related to investment products and services found.
• No confirmed incidents or public legal cases regarding corruption.
• Implemented various measures to minimize health hazards and ensure employee safety during the COVID-19 pandemic (e.g., daily temperature checks, flexible working hours, transportation allowances).

Governance Achievements

• Complied with relevant laws and regulations relating to bribery, extortion, fraud and money laundering.
• Established detailed procedures to deal with incidents of fraud, corruption, bribery, money laundering and other malpractice.
• Implemented a Code of Conduct for all employees addressing ethical and anti-corruption issues.

Climate Goals & Targets

Environmental Challenges

• High employee turnover rate (54%) due to reorganization and employees pursuing new opportunities.
• Limited data on waste disposal due to building management handling waste disposal.

Mitigation Strategies

• Formulated a human resource strategy to retain and recruit talents.
• Implemented energy-saving initiatives to reduce electricity consumption and GHG emissions.

Supply Chain Management

Supplier Audits: Not disclosed

Responsible Procurement

• Requires at least two sources of quotation for procurement above certain thresholds.

Climate-Related Risks & Opportunities

Reporting Standards

Frameworks Used: Environment, Social and Governance Reporting Guide (as set out in Appendix 20 to the Rules Governing the Listing of Securities on GEM of the Stock Exchange of Hong Kong Limited)

Third-party Assurance: Not disclosed

Environmental Metrics

ESG Focus Areas

• Customer Satisfaction
• Business Health and Sustainability
• Compliance
• Quality Control
• Climate Change Response
• Pandemic Response
• Employee Well-being
• Responsible Investment
• Supply Chain Management
• Data Security
• Intellectual Property Protection
• Anti-Corruption
• Community Investment

Environmental Achievements

• Implemented energy-saving plans to improve resource efficiency and sustainability.
• Promoted electricity, energy, water, and paper conservation.
• Obtained ISO 14001 environmental management system certificate.
• Implemented the 3Rs (Reduce, Reuse, and Recycle) principle.

Social Achievements

• Maintained a customer satisfaction level of over 90%.
• No customer complaints received.
• Strengthened employee skill training and established a good incentive and promotion mechanism.
• Created a healthy corporate culture and good working environment.
• No work-related injuries.
• 12% of employees in asset management received training (average 28 hours annually).
• 100% of back-office service employees received training (new employees 22 hours, ordinary employees 63 hours, middle and senior management 46 hours annually).
• Established the “Jinhui Technology Incentive Fund” at Liaoning Normal University.
• Actively participated in charitable activities and received awards for corporate social responsibility.

Governance Achievements

• Complied with relevant laws and regulations relating to bribery, extortion, fraud, and money laundering.
• No confirmed incidents or public legal cases regarding corruption.
• Implemented detailed procedures to deal with incidents of fraud, corruption, bribery, money laundering, and other malpractice.
• Established a comprehensive supplier system with evaluation criteria for reliability, pricing, output, and technical service capabilities.

Climate Goals & Targets

Environmental Challenges

• Impacts of the COVID-19 epidemic and sluggish global economic growth.
• Uncertainties due to the Russia-Ukraine conflict, US interest rate hikes, and currency devaluation.
• Climate change risks (extreme weather events, changes in rainfall patterns, increased energy costs, increased GHG emission pricing, increased data center costs, market shifts).

Mitigation Strategies

• Implemented proactive measures including flexible working arrangements and business interoperability.
• Focused on products and strengthened high-quality development.
• Actively explored new business opportunities in Internet e-commerce.
• Strengthened risk management and internal control systems.
• Integrated sustainability factors into business operations.
• Formulated and implemented internal management documents such as the “Emergency Management Program” to respond to extreme weather events.
• Implemented energy conservation and emission reduction plans.

Supply Chain Management

Supplier Audits: Annual review of approved vendors; on-site inspections or sampling methods used.

Responsible Procurement

• Fair and open procurement process with at least two quotations for purchases above certain thresholds.
• Supplier evaluation based on reliability, professionalism, delivery time, quality, and value for money.

Climate-Related Risks & Opportunities

Physical Risks

• Increased severity of extreme weather events
• Changes in rainfall patterns
• Increased operating costs due to power cuts

Transition Risks

• Increased GHG emission pricing
• Increased compliance costs
• Increased data center costs
• Changes in energy prices
• Shifts in market preferences

Opportunities

• Reduced exposure to increases in future fossil fuel prices
• Reduced GHG emissions
• Use of public-sector incentives
• Attracting more customers with green call centers

Reporting Standards

Frameworks Used: HKEX’s ESG Reporting Guide

Certifications: COPC, CMMI, ISO 9001, ISO 14001, ISO 45001, ISO 27001, ISO 20000, ISO 22301

Third-party Assurance: Not disclosed

UN Sustainable Development Goals

• SDG 3
• SDG 5
• SDG 8
• SDG 9
• SDG 10
• SDG 13

Initiatives contribute to these goals through employee well-being programs, equal opportunities, sustainable business practices, technological innovation, reduction of inequalities, and climate action.

Sustainable Products & Innovation

• Not disclosed

Awards & Recognition

• Caring Company
• Happy Workplace
• Good Employer of MPF

Environmental Metrics

ESG Focus Areas

• Product Responsibility
• Anti-Corruption
• Supply Chain Management
• Employment Practices
• Health and Safety
• Development and Training
• Labour Standards
• Emissions
• Use of Resources
• Climate Change
• Community Investment
• Customer Satisfaction
• Data Security
• Intellectual Property Right

Environmental Achievements

• Implemented energy-saving plans to integrate resource efficiency and sustainability into daily operations.
• Promoted electricity, energy, water and paper conservation.
• Improved energy efficiency and reduced carbon emissions at workplaces.
• Obtained ISO 14001 environmental management system certification.
• Implemented the 3Rs (Reduce, Reuse and Recycle) principle in daily operations.

Social Achievements

• Maintained a customer satisfaction level of over 99%.
• No customer complaints received during the reporting period.
• Received awards from a number of organizations, including "Caring Company", "Happy Workplace", and "Good Employer of MPF".
• Actively participated in various charitable activities and provided support to individuals in need.
• Provided more than 60 hours of new employee training.
• Launched the "New employees online fuel Package" for new employees.

Governance Achievements

• Complied with relevant laws and regulations relating to bribery, extortion, fraud and money laundering.
• No confirmed incidents or public legal cases regarding corruption.
• Established an effective and safe workplace through a series of initiatives.
• Implemented a Group-wide quality standards for handling complaints.

Climate Goals & Targets

Environmental Challenges

• Gradual economic recovery with challenges in unknown markets.
• Impact of the three-year strict epidemic prevention and control policy in China.
• Increased operating costs due to power cuts in various provinces.
• Shifts in market preferences may increase operating costs.
• Increased data center costs due to transition to low-emission technologies.

Mitigation Strategies

• Focused on improving customer satisfaction and healthy business development.
• Deepened the field of enterprise service and stabilized industry leading edge.
• Actively adjusted development strategy and direction.
• Maintained close communication with customers and took measures to help them solve problems.
• Explored new business opportunities in the field of Internet e-commerce.
• Formulated and implemented internal management documents such as the "Emergency Management Program".

Supply Chain Management

Supplier Audits: Not disclosed

Responsible Procurement

• Fair and open procurement process with at least two quotations for amounts exceeding certain thresholds.
• Supplier evaluation based on reliability, professionalism, delivery time, quality, and value for money.

Climate-Related Risks & Opportunities

Physical Risks

• Increased severity of extreme weather events
• Increased operating costs due to power cuts
• Changes in rainfall patterns

Transition Risks

• Increased pricing of GHG emissions
• Increased costs of compliance with laws and regulations
• Changes in energy prices
• Customer requests for energy consumption and GHG emissions data
• Shifts in market preferences
• Increased data center costs

Opportunities

• Reduced exposure to increases in future fossil fuel prices
• Reduced GHG emissions and lower carbon costs
• Attracting more customers with green call centers
• Use of public-sector incentives

Reporting Standards

Frameworks Used: HKEX’s ESG Reporting Guide

Certifications: ISO 14001, ISO 45001, ISO 27001, ISO 20000, ISO 22301, CMMI, COPC

Third-party Assurance: Not disclosed

UN Sustainable Development Goals

• SDG 3
• SDG 5
• SDG 8
• SDG 9
• SDG 10
• SDG 13

Initiatives contribute to these goals through various programs and policies related to health and safety, gender equality, decent work, innovation, reducing inequalities, and climate action.

Sustainable Products & Innovation

• Not disclosed

Awards & Recognition

• Caring Company
• Happy Workplace
• Good Employer of MPF