Climate Change Data

Environmental Metrics

ESG Focus Areas

• Environmental
• Social
• Economic
• Governance

Environmental Achievements

• Increased electronic revenues to 52% of total revenues (8% increase from 2008), reducing paper use.
• 77% of books in Tax and Accounting division carried the Sustainable Forestry Initiative (SFI) certified label or Certified Chain of Custody acknowledgements.
• Implementation of a company-wide environmental policy and increased coverage of environmental data.

Social Achievements

• Launched online competency testing for Lippincott’s Nursing Procedures and Skills, improving patient care.
• Implemented global teams through values, Leadership Forums, and common performance management, improving collaboration.
• Reduced employee turnover from 15% in 2008 to 13% in 2009.
• Partnered with Operation Hope to provide tax preparation services to low-income families.
• Donated electronic medical resources to support H1N1 influenza A diagnosis and treatment.

Governance Achievements

• Revised company’s Business Principles and Corporate Guidelines & Policies based on stakeholder feedback.
• Implemented common performance management systems across European and North American businesses, linking remuneration to values and business principles.
• Improved corporate governance by working on implementation of the Amended Dutch Corporate Governance Code.

Climate Goals & Targets

Environmental Challenges

• Engaging a culturally diverse global employee population.
• Doing business in high-risk countries for human rights issues.
• Maintaining high-availability and high-performance IT infrastructure while shifting to digital solutions.
• Balancing business needs with environmental effects of business travel.

Mitigation Strategies

• Launching an ‘Organizational Health Index’ to benchmark engagement and performance culture.
• Increasing attention and monitoring of human rights obligations across the value chain.
• Using online compliance tools to implement internal policies.
• Exploiting emerging technologies in cloud computing to virtualize servers and reduce costs.
• Creating one globally integrated procurement organization.
• Offering alternatives to business travel, such as teleconferencing and working from home.

Supply Chain Management

Supplier Audits: 81% of business units actively monitor high-risk suppliers; 72% apply internal audits and 14% apply external audits.

Responsible Procurement

• Human Rights and Supplier policy, guided by UN Universal Declaration of Human Rights and ILO core labor standards.
• Criteria for offshore printers to ensure compliance with global labor standards.

Climate-Related Risks & Opportunities

Physical Risks

• Flooding

Transition Risks

• Not disclosed

Opportunities

• Reduced energy consumption through digital products and remote work.

Reporting Standards

Frameworks Used: GRI G3

Certifications: Null

Third-party Assurance: Not disclosed

Sustainable Products & Innovation

• Electronic products
• Products printed on FSC paper
• Products using environmentally friendly materials and processes
• ProSystem fx software line

Awards & Recognition

• SAM 2009 Bronze Class award
• 7th place in Reputation Institute’s 2009 Study
• Dow Jones Sustainability World Index
• BenchmarkPortal and Purdue University Center for Customer-Driven Quality’s “Center of Excellence” certification for Wolters Kluwer Health’s customer service organization.

Environmental Metrics

ESG Focus Areas

• Customer satisfaction
• Governance
• People
• Supply chain
• Environmental resource use

Environmental Achievements

• 54% of revenue generated by electronic solutions in 2010, shifting from print-centric products.
• 98% of books and 100% of journals for Tax & Accounting and Law & Business (US) produced under SFI or FSC certifications.
• Energy consumption reduced significantly to 153 GWh.

Social Achievements

• Reshaped organization into four customer-based global divisions.
• Launched Organizational Health Index to benchmark engagement and performance culture.
• Donated €1,209,300 to different initiatives.

Governance Achievements

• Implemented online compliance tool.
• Added sustainability metric to Executive Board remuneration.
• No breaches reported against Business Principles.

Climate Goals & Targets

Environmental Challenges

• Pressure on future labor market and aging workforce in Europe and North America.
• Growing workforce in new and emerging markets.
• Globalization while respecting local culture and language differences.
• Balancing free information access with closed access requiring stringent data security policies.

Mitigation Strategies

• Rigorous workforce planning, including internal succession, external recruitment, and global teams.
• Expanding talent management and learning.
• Improving Health & Wellness initiatives.
• Stimulating diversity.
• Adhering to global behavioral standards and policies.

Supply Chain Management

Supplier Audits: 49% (2008), 76% (2009), 67% (2010) of business units actively monitoring high-risk suppliers

Responsible Procurement

• Human Rights and Supplier policy (2007), adherence to laws and applicable standards for labor and human rights.

Climate-Related Risks & Opportunities

Physical Risks

• Not disclosed

Transition Risks

• Not disclosed

Opportunities

• Not disclosed

Reporting Standards

Frameworks Used: GRI G3

Certifications: Null

Third-party Assurance: Not disclosed

UN Sustainable Development Goals

• Not disclosed

Not disclosed

Sustainable Products & Innovation

• Electronic products, paperless solutions

Awards & Recognition

• Dow Jones Sustainability World Index, SAM Sustainability Yearbook, SAM Bronze Class Award

Environmental Metrics

ESG Focus Areas

• Access to information
• Customer data protection
• Energy and emissions operations
• Paper use
• Diversity and equal opportunities
• Social responsibility supply chain
• Responsible paper use
• Community investment
• Energy usage digital and services
• Waste management
• Water use

Environmental Achievements

• Reduced CO2 emissions from energy by 6% (from 39,838 to 37,562 metric tons)
• Reduced total water use by 9% (from 68,517 to 62,541 cubic meters)
• Reduced paper use (from 28,131 to 26,128 metric tons)
• Reduced CO2 emissions from business air travel by 35% (from 18,233 to 11,827 metric tons)
• Increased share of renewable energy use to 12% (from 10%)

Social Achievements

• Launched ‘Conoce tus Leyes’ program in Spain, helping over 13,000 immigrants learn Spanish law in 2013
• Supported Philadelphia Reads literacy program, with employee volunteers as reading coaches
• Increased percentage of female employees to 52%
• 50% of divisional CEO positions filled by women
• Rolled out a standard employee engagement survey across the company

Governance Achievements

• Updated six key policies (Environmental Policy, Standards of Engagement for Suppliers, Human Rights Policy, etc.) in 2013
• Increased business principles training for managers to 88% (from 70%)
• Implemented compliance training programs on Business Principles and Company Values, Competition/Anti-Trust Law, Anti-Corruption, and Information Security Awareness

Climate Goals & Targets

Environmental Challenges

• Reducing environmental impact of energy consumption used for digital services (data center, server, and device efficiency)
• Maintaining high percentage of responsible paper use while minimizing overall paper consumption
• Ensuring ethical and environmental standards are respected throughout the supply chain, especially in high-risk countries

Mitigation Strategies

• Focusing on making data centers more efficient
• Investing in improved videoconferencing equipment to reduce business travel
• Working with suppliers to adhere to environmental standards and improve sustainable practices
• Monitoring suppliers in high-risk countries on social and environmental standards

Supply Chain Management

Responsible Procurement

• Standards of Engagement for Suppliers

Climate-Related Risks & Opportunities

Reporting Standards

Frameworks Used: GRI G4 (Core), UN Global Compact

Sustainable Products & Innovation

• Kleos (virtual office for legal professionals)
• TeamMate (audit management software)
• Ovid (medical research information solution)
• UpToDate (clinical decision support resource)
• Teleroute (freight exchange)

Awards & Recognition

• Dow Jones Sustainability Index
• Corporate Knights' Global 100 Most Sustainable Corporations
• RobecoSAM Bronze Class Sustainability Award
• Numerous other awards in various categories (Tax & Accounting, Health, Financial & Compliance Services)

Environmental Metrics

ESG Focus Areas

• Good Governance
• Customers & Solutions
• Employee Engagement
• Resource Management
• Community Involvement

Environmental Achievements

• 12% reduction in paper used
• 85% of revenue generated from digital products and services
• 90% of printed media and office paper is certified by the end of 2017 (FSC, PEFC, SFI, EU Ecolabel, Nordic Swan or Blauer Engel)
• 45% reduction in water consumption in Madrid office
• Increased renewable energy use from 25% to 35% in most German offices
• 100% renewable energy use in offices in Canada, China, Belgium, and Sweden
• 15% reduction of paper usage in the US saved approximately 40,000 trees in 2016

Social Achievements

• 90% of employees worldwide to receive the renewed training program on compliance by the end of each year. 80% of employees who receive the training, complete the program and are certified on compliance by the end of each year.
• 100% of new or renewed engagements with material suppliers managed by our Global Procurement department include the Wolters Kluwer Supplier Code of Conduct (or equivalent standard) each year.
• 100% of material suppliers centrally managed by our Global Procurement department from high-risk countries to be certified or audited by a credible sustainability standard by the end of 2017.
• As of 2017, 100% of our 100 largest suppliers centrally managed by our Global Procurement department have signed the Wolters Kluwer Supplier Code of Conduct or have provided an equivalent standard.
• 67% of divisional CEOs are female
• Employee engagement rose significantly in 2016
• Top Employers Institute certified Wolters Kluwer Netherlands as a top employer for the second year in succession.

Governance Achievements

• Reviewed the new Dutch Corporate Governance Code
• Updated Company Values and Business Principles, Acceptable Use Policy, Global IT Security Policy, Insider Dealing Policy, and Supplier Code of Conduct policies in 2016
• 5% of the Executive Board’s STIP is based on revenues from digital products as a percentage of total revenues.

Climate Goals & Targets

Environmental Challenges

• Late tax filings in 2015 resulting in fines
• Supply chain risks associated with suppliers in high-risk countries
• Potential risks from global, macroeconomic, and demographic trends (e.g., disruptive technologies, changing customer demands)

Mitigation Strategies

• Took measures in 2016 to address late tax filings
• Implemented a Supplier Code of Conduct and Supplier Management Program
• Actively monitors relevant market trends and focuses on innovation and digital transformation

Supply Chain Management

Supplier Audits: 62% of material suppliers from high-risk countries certified or audited by a credible sustainability standard (2016)

Responsible Procurement

• Wolters Kluwer Supplier Code of Conduct

Climate-Related Risks & Opportunities

Reporting Standards

Frameworks Used: GRI G4

Certifications: ISO 14001 (Spain)

UN Sustainable Development Goals

• Goal 3: Good health and well-being
• Goal 4: Quality education
• Goal 5: Gender equality
• Goal 8: Decent work and economic growth
• Goal 9: Industry, innovation, and infrastructure
• Goal 12: Responsible consumption and production
• Goal 1: No poverty
• Goal 6: Clean water and sanitation
• Goal 13: Climate action
• Goal 17: Partnerships for the goals

Contribution through products, services, and employee initiatives

Sustainable Products & Innovation

• CCH iQ
• CCH Axcess
• UpToDate Anywhere
• Emmi Solutions
• TeamMate
• CT Lien Solutions
• OneSumX
• Cheetah
• Enablon

Awards & Recognition

• Bronze Class Sustainability Award 2016 from RobecoSAM
• NorthFace ScoreBoard AwardSM (NFSB) from Omega Management Group Corp. (UpToDate®, Ovid®, and Lippincott Williams & Wilkins)

Environmental Metrics

ESG Focus Areas

• Environmental
• Social
• Governance

Climate Goals & Targets

Environmental Challenges

• Data management and data governance challenges related to ESG reporting
• Lack of packaged software solutions for ESG reporting
• Vague and evolving ESG reporting requirements

Mitigation Strategies

• Leveraging existing BI capabilities to build ESG reporting solutions
• Waiting for enterprise performance management vendors to provide ESG capabilities

Supply Chain Management

Climate-Related Risks & Opportunities

Reporting Standards

Frameworks Used: Global Reporting Initiative (GRI), Sustainability Accounting Standards (SASB), Climate Disclosure Standards Board (CDSB), Task Force on Climate-Related Financial Disclosures (TCFD), Greenhouse Gas (GHG) Protocol, IFRS Sustainability Disclosure Standards (IFRS S1 and IFRS S2), European Union’s ESR standards, ISO 14001, World Economic Forum’s IBC metrics, GRESB, SEC’s proposed climate disclosure rules