Climate Change Data

Environmental Metrics

ESG Focus Areas

• Environmental
• Social
• Governance

Environmental Achievements

• Reduced total carbon dioxide emissions from retail shops by 25% between 2012 and 2014.
• Reduced total carbon dioxide emissions from coach fleet by 22% between 2012 and 2014.
• Reduced carbon dioxide emissions from brochure manufacturing by 51% between 2012 and 2014.
• TUI airlines emit 30% less carbon dioxide than the industry norm.
• Thomson Cruises reduced carbon dioxide emissions per passenger night by 24% between 2007 and 2014.

Social Achievements

• 11.5 million customers took ‘greener and fairer’ holidays (including hotels with credible sustainability certifications) between 2012 and 2014.
• Over half of TUI hotels and concept partner hotels have GSTC-recognized sustainability certifications.
• Engaged more than 6 million holidaymakers between 2012 and 2014 via sustainability initiatives.
• Supported the Travel Foundation’s Big Holiday Beach Clean, involving over 1,300 colleagues and holidaymakers.

Governance Achievements

• Incorporated environmental and social minimum standards into contracts with hotel suppliers and developed a Supplier Code of Conduct.
• Active role on the Travelife Board, helping develop stricter criteria for the scheme.
• Monitoring and improving the local economic contribution of hotels (58% local employees, 45% local food).

Climate Goals & Targets

Environmental Challenges

• Significant carbon footprint (6,879,976 tonnes of CO2 in 2014), with aviation accounting for 80%.
• Water scarcity in some destinations.
• Waste management in destinations.
• Ensuring benefits of tourism reach local communities.

Mitigation Strategies

• Carbon management program covering aviation, hotels, cruise, offices, retail shops, and ground transport.
• Investing in fuel-efficient aircraft and technologies.
• Energy-saving initiatives in retail shops.
• Working with hotel suppliers to achieve sustainability certifications.
• Supporting local sourcing and skills development in destinations.

Supply Chain Management

Responsible Procurement

• Supplier Code of Conduct
• Sustainability certifications for hotels

Climate-Related Risks & Opportunities

Physical Risks

• Climate change threatening quality of holiday experiences

Opportunities

• Development of energy-efficient products and services

Reporting Standards

Frameworks Used: GSTC

Certifications: ISO 14001, ISO 50001

Awards & Recognition

• TUIfly named ‘most climate-efficient airline in the world’ (atmosfair Airline Index)
• Thomson Airways won ‘best aviation programme for carbon reduction’ (World Responsible Tourism Awards)

Environmental Metrics

ESG Focus Areas

• Corporate Social Responsibility (CSR)
• Environmental Sustainability
• Social Impact
• Biodiversity
• Child Protection

Environmental Achievements

• Reduced plastic consumption by 180.52 tons
• Reduced CO2 emissions per guest/night to 11.14 kg from 11.65 kg
• Reduced water use per guest/night to 367 liters from 381 liters
• Reduced waste per guest/night to 1.47 kg from 1.6 kg
• 83 RIU hotels achieved Travelife certification

Social Achievements

• Increased social investment to €1,200,000 from €850,000
• Improved customer satisfaction index by 4%
• Implemented a new social innovation methodology for selecting social projects
• Supported various community projects focused on children, education, and health in multiple countries
• Organized various events to raise awareness and funds for breast cancer and Noma

Governance Achievements

• Implemented 12 CSR commitments aligned with UN SDGs
• Established a new decision-making model for CSR
• Strengthened stakeholder engagement through meetings and roundtables
• Maintained membership in ECPAT network for child protection

Climate Goals & Targets

Environmental Challenges

• Did not reach the target of eliminating single-use plastics in 2019 due to unforeseen circumstances (COVID-19 implied setbacks)
• Improving some indicators where performance was unsatisfactory
• Measuring the results of projects and increasing capacity to generate well-being in the local community

Mitigation Strategies

• Implemented various measures to reduce water, waste, and energy consumption
• Developed a new social innovation methodology for more effective and efficient social investment
• Continued to work with determination towards a responsible hotel industry

Supply Chain Management

Supplier Audits: Not disclosed

Responsible Procurement

• Favoring suppliers with sustainable products
• Prioritizing suppliers meeting RIU's 12 CSR commitments
• Using Rainforest Alliance certified coffee and tea
• Using biodegradable cleaning products
• Sourcing local products
• Using recycled and compostable materials

Climate-Related Risks & Opportunities

Physical Risks

• Not disclosed

Transition Risks

• Not disclosed

Opportunities

• Not disclosed

Reporting Standards

Frameworks Used: Travelife

Certifications: Travelife

Third-party Assurance: Not disclosed

UN Sustainable Development Goals

• Not disclosed

The 12 CSR commitments are aligned with the UN Sustainable Development Goals.

Sustainable Products & Innovation

• Not disclosed

Awards & Recognition

• Re Think Hotel Awards (for aerothermal energy project and construction waste management)

Environmental Metrics

ESG Focus Areas

• Environmental
• Social
• Governance

Environmental Achievements

• Reduced total emissions by 50.3% year-on-year in absolute terms due to COVID-19.
• Removed 250 million pieces of single-use plastics by early 2020.

Social Achievements

• 5,577 trainings on child protection and human rights completed at TUI Musement.
• 2,656 colleagues received Vulnerable Children & Trafficking Training.

Governance Achievements

• Combined non-financial declaration reviewed by Group Audit.

Climate Goals & Targets

Environmental Challenges

• COVID-19 pandemic significantly impacted operations and data relevance.
• Did not meet the aviation carbon intensity target of 10% by 2020 due to Boeing 737 Max grounding and COVID-19.

Mitigation Strategies

• Implemented short-time work benefit schemes and other government-sponsored programs to save jobs.
• Implemented salary cuts and waivers, granted unpaid leave, terminated seasonal contracts.

Supply Chain Management

Supplier Audits: Over 237 independent audits of animal attractions (since 2016)

Responsible Procurement

• Sustainability clause in contracts with accommodation suppliers.
• Supplier Code of Conduct (includes guidance on human rights and labor laws).

Climate-Related Risks & Opportunities

Reporting Standards

Frameworks Used: UN Global Compact, UN Sustainable Development Goals (SDGs)

Certifications: ISO 14001:2015 (corporate headquarters)

Third-party Assurance: Group Audit (limited assurance)

Awards & Recognition

• Recognised in the leadership band by CDP in the 2019 Climate Change assessment.
• Recognised as a Diversity Leader by the Financial Times in 2020.

Environmental Metrics

ESG Focus Areas

• Environmental
• Social
• Governance

Environmental Achievements

• Total emissions decreased by 43% year-on-year in absolute terms due to the impact of the COVID-19 pandemic.

Social Achievements

• Launched Sustainability Academy, an online learning platform for employee sustainability training.
• Continued work on the TUI Junior Academy mentoring program, supporting over 800 young people.

Governance Achievements

• Successfully audited corporate headquarters against the environmental standard ISO 14001:2015.
• Unified operations for Security, Health & Safety, Crisis, Business Continuity Management and Occupational Health in October 2020.

Climate Goals & Targets

Environmental Challenges

• Continued major restrictions on business operations caused by the COVID-19 crisis.
• Grounding of the Boeing 737 Max and delays to aircraft deliveries impacting carbon intensity reduction targets.
• Reduced load factors and increased aircraft weight due to additional cargo sectors leading to increased fuel burn.

Mitigation Strategies

• Developed carbon roadmaps in liaison with the Science Based Targets Initiative.
• Implemented various measures to enhance carbon efficiency in airlines (process optimization, weight reduction, flight planning optimization, fuel management systems).
• Introduced an environmental data management dashboard in Marella Cruises to track and drive environmental performance.
• Implemented a group-wide incident reporting system (Riskonnect) for consolidated data and safety-related trend analysis.
• Developed and implemented a guideline for protest and demonstration handling in retail stores.

Supply Chain Management

Supplier Audits: More than 237 independent audits of animal attractions since 2016.

Responsible Procurement

• Global Employment Statement
• Supplier Code of Conduct
• Incorporation of environmental and social requirements into contracts

Climate-Related Risks & Opportunities

Physical Risks

• Not disclosed

Transition Risks

• Not disclosed

Opportunities

• Not disclosed

Reporting Standards

Frameworks Used: UN Global Compact, UN Sustainable Development Goals

Certifications: ISO 14001:2015 (airlines)

Third-party Assurance: Group Audit function

UN Sustainable Development Goals

• Not disclosed

Reviewed sustainability activities against the UN Sustainable Development Goals.

Sustainable Products & Innovation

• Sustainable alternatives to single-use plastic items on board airlines.

Awards & Recognition

• myApprenticeship Award (Top 100 apprenticeship employers in 2020/21)

Environmental Metrics

ESG Focus Areas

• Climate Change
• Circular Economy

Environmental Achievements

• Start of operations for three of six planned solar power plants in Türkiye (15 MW total capacity)
• Robinson and TUI Magic Life hotels launched a digital opt-out service for room cleaning
• Marella Explorer 2 successfully tested shore power in Valetta, Malta
• Ten out of twelve TUI Cruises ships equipped to use shore power
• All TUI offices in Germany now exclusively use renewable energy (including a new photovoltaic system on the Hanover headquarters)

Social Achievements

• TUI Care Foundation supports over 40 projects in 25 countries
• Launched fundraising appeal for flash flood victims in Spain
• Employee engagement survey (TUIgether+) increased by +8 points to 80 out of 100

Governance Achievements

• Not disclosed

Climate Goals & Targets

Environmental Challenges

• Higher cost environment
• Political tensions around the Suez Canal impacting cruise itineraries

Mitigation Strategies

• Increased sales mix of wholesale and dynamic packages to mitigate higher costs
• Hedging strategies for jet fuel and currency requirements

Supply Chain Management

Supplier Audits: Not disclosed

Responsible Procurement

• Not disclosed

Climate-Related Risks & Opportunities

Physical Risks

• Not disclosed

Transition Risks

• Not disclosed

Opportunities

• Not disclosed

Reporting Standards

Frameworks Used: SBTi

Certifications: Null

Third-party Assurance: Not disclosed

UN Sustainable Development Goals

• Not disclosed

Not disclosed

Sustainable Products & Innovation

• Not disclosed

Awards & Recognition

• TUIfly Netherlands took first place in the Atmosfair Airline Index