Climate Change Data

Environmental Metrics

ESG Focus Areas

• Financial Sustainability
• Human Capital
• Products and Services
• Natural Capital
• External Relationships

Environmental Achievements

• Reduced energy consumption by -22% against baseline and -4% against last year.
• Reduced water consumption by -56% against baseline and -22% against last year.
• Reduced wastewater by -8% against baseline and +18% against last year.
• Reduced waste by -18% against baseline and -11% against last year.
• LUX* Tread Lightly Scope 1 & 2 reductions by -53% against baseline and +6% against last year. Total emissions after offsetting = 15,551 tCO2e
• Offset 22,852 tCO2e through various projects including the Yunnan Mangli Hydropower Project, Bundled wind power project, Bambous solar farm, Biogas Energy project, Uganda Nile Basin Reforestation, and Humbo Ethiopia Assisted Natural Regeneration.
• Endemic plants propagation project in partnership with the Mauritian Wildlife Foundation.
• Reef Conservation project in partnership with the NGO Reef Conservation.
• Sustainable Fishing and Marine biodiversity project in partnership with Eco-Sud.

Social Achievements

• Increased LUX* social media audience by 46% coupled with a 26% growth in interactions.
• Achieved a record of 161 training hours per team member.
• 1,449 team members underwent 1,487 hours of Human Rights education and training.
• Funded projects that provide children with daily hot meals, proper education, and initiatives to help underprivileged communities.
• Funded the construction of sanitary facilities for 6 households in a deprived zone of Mauritius.
• Implemented the LUX* Child Protection Policy.
• Invested MUR 3,014,414 in supporting 11 NGOs.
• Implemented an Equal Opportunity Policy ensuring equal pay for equal work.

Governance Achievements

• Commitment to comply with all principles and guidelines set out in the new National Code of Corporate Governance in Mauritius by June 2018.
• Appointed Mrs Pascale Lagesse as an Independent Non-Executive Director to improve gender diversity on the board.

Climate Goals & Targets

Environmental Challenges

• Sale and leaseback of Tamassa hotel resulting in a gain of Rs 195m on disposal of property, plant and equipment.
• Unfavorable exchange rates, notably the GBP following the Brexit vote.
• Closure for renovation of LUX* South Ari Atoll and LUX* Grand Gaube.
• Increased competition in the Maldives.
• Global economic uncertainty.
• Risks related to the Group’s international exposure (economic conditions, natural disasters, terrorism, political events).
• Risks related to the Group’s activities (competition, brand image, seasonality, service quality, cost of air travel).
• Operational risks (suppliers, information systems, fraud, increase in the number of sites).
• Environmental, hygiene and safety risks (health, safety, environmental regulations, resource availability).
• Legal risks (regulatory changes, litigation).

Mitigation Strategies

• Diverse geographical operating presence, international customer base, and flexible business model.
• Insurance policies.
• Flexible commercial policy.
• Interchangeable nature of customer flows.
• Continuous monitoring of media and social networks, crisis management plan.
• Environmental policy.
• Internationalization of customer base.
• Quality department, customer satisfaction measurement.
• Responsible procurement policy, supplier assessment.
• Technical and operational system to mitigate IT risks.
• Rules and codes of conduct, Ethics Charter, Internal Audit department.
• Consolidation of subsidiaries by geographical location.
• Business continuity plan for epidemics.
• Regular hotel audits, crisis management expertise.
• Compliance with local laws and regulations.
• Preventive processes, regular inspections, sustainable certification.
• Limiting resource consumption, anticipating sustainable development regulations.
• Provisions for litigation risks.

Supply Chain Management

Responsible Procurement

• Responsible procurement policy, including compliance by suppliers with local regulations and environmental protection.

Climate-Related Risks & Opportunities

Physical Risks

• Natural disasters

Transition Risks

• Changes in environmental regulations

Reporting Standards

Frameworks Used: GRI, IIRC, UN Global Compact, SDG Compass, Montreal Protocol, UK Defra, HCMI

Certifications: Travel Life Gold Certification

Third-party Assurance: Ernst & Young

UN Sustainable Development Goals

• Goal 4
• Goal 5
• Goal 13
• Goal 14
• Goal 15
• Goal 16
• Goal 2
• Goal 12

Various initiatives contribute to these goals through environmental protection, community empowerment, and employee well-being.

Awards & Recognition

• Luxury hotel and resort operator of the year 2016 by TTG Award
• Second place by Family Traveller Awards 2016
• Best hotel group of the year 2016 for the fourth edition of the Ile Maurice Tourisme Award
• Star luxury hotel brand by UK Travel Bulletin Star Award 2016
• Best resort chain 2016 by French Magazine Le Quotidien du Tourisme
• Best website 2016 by Travel d’OR
• Indian Ocean’s leading boutique hotel brand by the World Travel Awards Africa and Indian Ocean 2016
• International 5 stars hotels by International Hotel Awards 2016
• Best hotel resort in Mauritius by International hotel Awards 2016
• Best Hotel Africa by International Hotel Awards 2016
• 6th among the top 25 small luxury brands for value, by reviewPro 2016 report
• Star Luxury Hotel brand of the year 2017 by the Travel Bulletin Star Award
• Best hotel group of the year 2017 for the Ile Maurice Tourisme Award
• Luxury stylish hotel award 2016 by World Luxury Hotel Awards
• International hotel of the year 2016 by UK Food & Travel Award
• 1st for Trip Advisor Traveller’s Choice 2016
• 2016 certificate of excellence by Trip-Advisor
• Travel Life Gold Certification 2016
• Mauritius leading family resort 2016 by the World Travel Awards Africa and Indian Ocean
• Indian Ocean’s leading culinary hotel 2016 by the World Travel Awards Africa and Indian Ocean
• Gold award in the Love by Guests awards 2016 by Hotel.com
• 2nd among the top 10 hotels in Mauritius by Trip-Advisor users
• 2nd among the top 25 hotels in Africa by Trip-Advisor
• Luxury honeymoon hotel by World Luxury Hotel Awards 2016
• Best Thai Restaurant in Africa by World Luxury Restaurant Awards 2016
• 2016 Travel Life Gold Certification
• 2016 Certificate of excellence by Trip-Advisor
• 3rd among the top 10 hotel in Mauritius for its service by Trip-Advisor
• 3rd for Trip Advisor Traveller's Choice award 2017 top 10 hotels for service in Mauritius
• 2016 Certificate of Excellence by Trip Advisor
• Luxury Spa Group in the category Continent Winner Indian Ocean by World Luxury Spa Awards 2017
• Destination Spa in the category Country Winner by World Luxury Spa Awards 2017
• Beauty Spa in the Category of Country Winner by World Luxury Spa Awards 2017
• Luxury Resort Spa in the category of Country Winner by World Luxury Spa Awards 2017
• Fitness Spa in the category of Country Winner by World Luxury Spa Awards 2017
• Reunion Island’s leading hotels 2016 by World Travel Awards Africa & Indian Ocean
• 2016 Certificate of Excellence by Trip-Advisor
• Best hotel in Reunion Island by World Travel Awards 2017
• 2016 Travel Life Gold Certification
• 2016 Certificate of Excellence by Trip-Advisor
• Best hotel in the Indian Ocean 2017 by World Travel Awards
• Best Boutique hotel by T+L Magazine Hotel Awards 2016
• Best new opening hotel by T+L Magazine Hotel Awards 2016
• Silver Award Winner in the architecture, building and structure design category at Milan’s A’ Design Award