Climate Change Data

Environmental Metrics

ESG Focus Areas

• Health consciousness
• Changes in the world of work
• Digitalisation/connectivity and innovation
• Sustainable use of resources
• Demographic change
• Climate change

Environmental Achievements

• Reduced CO2 emissions (Specific figures not provided, but a Corporate Carbon Footprint was created for the first time, including Scope 1 and 2 emissions and flight emissions for Scope 3. 66% renewable energy share.)
• Implemented energy monitoring system in Austria.
• Green building certifications (mentioned, but no specific number or details provided).
• Greening of Styria regional office facade and installation of a photovoltaic plant.

Social Achievements

• Launched Akut-Versorgt acute care product.
• Launched new unit-linked life insurance product.
• Launched SafeLine telematic usage-based motor vehicle insurance.
• Launched private cyber insurance policy.
• Donated €1 million to four charity projects (Vital4Brain, defibrillator network, UNIKATE, INiTS).
• Supported the LET’S CEE Film Festival.
• Main sponsor of the Special Olympics World Winter Games 2017.
• Main sponsor of the “Sag’s Multi” speech competition.
• Main sponsor of the Austrian Cup (UNIQA ÖFB Cup).
• Sponsorship of First Vienna FC 1894.
• Provided support to a children’s home in Skierniewice, Poland.
• Collected plastic stoppers and bottle tops to support the Łódź children’s hospice association.

Governance Achievements

• Implemented a Group-wide standardized risk management process.
• Working on an ESG-compliant investment approach.
• Developed a Code of Conduct.
• Established an ombudsman’s office.
• Implemented a standardized database of legal proceedings (planned for 2018).
• Developing a whistleblowing platform (planned for 2018).

Climate Goals & Targets

Environmental Challenges

• Increasing health expenditures due to demographic change.
• Rising repair costs in motor vehicle insurance.
• Need for a response to rising repair costs and increasing need for digital claims services in property insurance.
• Cyber criminality.
• Climate change impacts (natural disasters, heat, water shortages).
• Increasing frequency and intensity of extreme weather events.

Mitigation Strategies

• Development of innovative products and services (e.g., Akut-Versorgt, unit-linked life insurance, SafeLine, CyberPrivat).
• Investment in IT infrastructure (€500 million investment program).
• Development of digital claims services.
• Partnership with Affinion International GmbH for cyber insurance.
• Implementation of energy efficiency measures and renewable energy use.
• Severe weather alerts to customers (partnership with UBIMET).

Supply Chain Management

Responsible Procurement

• Careful selection of suppliers for office materials, company cars, and energy.

Climate-Related Risks & Opportunities

Physical Risks

• Extreme weather events

Reporting Standards

Frameworks Used: GRI (Core option)

Third-party Assurance: Deloitte

Sustainable Products & Innovation

• Akut-Versorgt
• Unit-linked life insurance
• SafeLine
• CyberPrivat

Environmental Metrics

ESG Focus Areas

• Climate Change
• Health
• Education
• Employee Well-being
• Responsible Investment
• Data Privacy
• Compliance

Environmental Achievements

• Reduced district heating need at UNIQA Tower by 790,000 kWh, preventing 160 metric tonnes of CO2 equivalents annually.
• Commissioned a photovoltaic plant in Graz producing 20,000 kWh of green power annually.
• Replaced oil heating unit in Klagenfurt with a groundwater heat pump, saving 17 tonnes of CO2 equivalents annually.
• Switched to 100% green energy for all UNIQA sites.
• Reduced CO2 emissions from company car fleet by 2.1 grams of CO2 per kilometer.

Social Achievements

• Launched UNIQA Mobile HealthCheck providing preventive healthcare to employees.
• Launched medUNIQA health portal with health-related content.
• Supported the Red Cross in finding stem cell donors, resulting in 12,000 registrations.
• Donated 49 defibrillators across Austria.
• Supported Caritas refugee centre Damaris with various initiatives.
• Sponsored various sporting events and initiatives promoting health and education for children and youth.
• Implemented mobile work for employees, allowing up to eight days per month.

Governance Achievements

• Established a new whistleblowing platform for reporting serious compliance violations.
• Implemented a Group-wide standardized risk management process.
• Implemented a sustainable investment process, resulting in a high ESG rating for 40% of assets.
• Introduced a new UNIQA Insurance Platform (UIP) with data protection incorporated into the requirements process.

Climate Goals & Targets

Environmental Challenges

• Increasing cyber risk with digitalization.
• Climate change and its impact on natural disasters.
• Data privacy and misuse of data.
• Maintaining employee satisfaction and addressing employee concerns.

Mitigation Strategies

• Took out cyber insurance.
• Implemented a modern Group-wide security concept.
• Implemented a Data Protection Management System (DPMS).
• Conducted employee surveys and implemented improvement measures.
• Provided comprehensive e-learning training on compliance, money laundering, and security.

Supply Chain Management

Responsible Procurement

• Preference given to suppliers using renewable energy.

Climate-Related Risks & Opportunities

Physical Risks

• Natural disasters

Reporting Standards

Frameworks Used: GRI Standards: Core option

Third-party Assurance: Deloitte

UN Sustainable Development Goals

• SDG 3 (Good health and well-being)
• SDG 4 (Quality education)
• SDG 13 (Climate action)

Initiatives focused on health, education, and climate action.

Sustainable Products & Innovation

• SafeLine telematics motor vehicle insurance
• UNIQA Cyber private coverage
• medUNIQA health portal

Awards & Recognition

• Bronze Ecolabel (ÖGUT)
• Best property insurance in Czech Republic
• Best unit-linked life insurance in Hungary
• Best advisors in Austria
• Best website in Ukraine

Environmental Metrics

ESG Focus Areas

• Climate Change
• Diversity & Inclusion
• Governance
• Employee Well-being
• Sustainable Investments

Environmental Achievements

• Reduced CO2 emissions by 1.7% (compared to previous year, with consistent system parameters)
• Saved approximately 381,830 kWh of electricity, 150,000 kWh of district heating, and 11,000 kWh of gas at 13 sites in Austria.
• Reduced UNIQA Tower's annual electricity consumption by approximately 180,000 kWh by monitoring and adjusting ventilation systems.
• Replaced oil heating units with a groundwater heat pump in Klagenfurt, saving around 17 metric tonnes of CO2 equivalent per year.
• Automatically turning off screens on approximately 5,900 laptops and PCs, saving around 80,000 kWh of electricity and some 20 metric tonnes of CO2 equivalent per year.
• Switched to 100% green energy for all UNIQA sites in Austria.
• Reduced CO2 emissions from the company car fleet from 106.9 g/km to 98.9 g/km.
• Implemented resource-conserving LED lighting at several sites, saving more than 88 metric tonnes of CO2 equivalent per year.

Social Achievements

• Launched the Customer Centricity Index (CCI) to improve customer focus.
• Rolled out Akut-Versorgt (acute care insurance) to additional regions.
• Offered mobile health checks to employees.
• Provided lifestyle DNA analysis to customers.
• Integrated VivaBack back monitoring technology into corporate offerings.
• Supported various social projects through UNIQA Privatstiftung, including SIMPLY STRONG exercise program, UNIKATE initiative for people with disabilities, and defibrillator placement in schools.
• Partnered with Caritas mobile hospice.
• Supported social births at St. Josef Hospital.
• Supported the Red Cross in expanding stem cell donor database.
• Supported the mobile children's hospice MOMO.
• Organized various employee wellbeing initiatives, including parental leave meetings, UNIQA Children’s Days, and UNIQA Circus Camp.

Governance Achievements

• Revised investment policy to incorporate ESG criteria and phase out coal investments.
• Improved the ESG rating process for portfolio managers.
• Received ÖGUT bronze certificate for sustainable investments.
• Consolidated the in-house ombudsman’s office with the Touchpoint and Case Management Team.
• Implemented a new whistleblowing system.
• Rolled out the “Issuer Compliance” e-learning module.

Climate Goals & Targets

Environmental Challenges

• Increasing weather extremes impacting claims rates and default risks.
• Need to avoid “greenwashing” and invest in genuinely sustainable projects.
• Need to adapt to changing customer needs and market trends.
• Need to manage risks associated with data protection and new technologies.
• Need to address the changing needs of society and offer sustainable products with service components.

Mitigation Strategies

• Active risk management and implementation of a Group-wide standardized risk management process.
• Focus on assessing and monitoring investments for sustainability ratings.
• Customer surveys and market research to inform product development.
• Implementation of a Data Protection Management System (DPMS).
• Development of a detailed sustainability strategy to be integrated into the core business.

Supply Chain Management

Responsible Procurement

• Preference for suppliers using renewable energy.

Climate-Related Risks & Opportunities

Physical Risks

• Increasing weather extremes

Transition Risks

• Regulatory changes

Opportunities

• Development of energy-efficient products and services

Reporting Standards

Frameworks Used: GRI Standards: Core option

Certifications: ÖGUT bronze certificate for sustainable investments

Third-party Assurance: PwC Wirtschaftsprüfung GmbH

UN Sustainable Development Goals

• SDG 3 (Good health and well-being)
• SDG 4 (Quality education)
• SDG 13 (Climate action)

Initiatives supporting health, education, and climate action.

Sustainable Products & Innovation

• Chilli household insurance
• UNIQA SafeLine
• Products with modules for health and wellbeing

Awards & Recognition

• Award from Federal Ministry for Sustainability and Tourism for energy efficiency measures at UNIQA Tower.

Environmental Metrics

ESG Focus Areas

• Climate Change
• Diversity & Inclusion
• Responsible Investment
• Sustainable Products & Services
• Company Management

Environmental Achievements

• Achieved a B- rating from the Carbon Disclosure Project (CDP) in its first evaluation.
• Placed a €200 million green bond.
• Reduced electricity consumption at UNIQA Tower by 25% and district heating consumption by 40%.
• Implemented various energy efficiency measures saving around 300,000 kWh of electricity and almost 600,000 kWh of district heating and natural gas.

Social Achievements

• Launched UNIQA Women's Network.
• Awarded the equalitA seal of approval for gender equality.
• Supported various charitable projects in CEE countries (e.g., donations to hospitals, support for children with disabilities).
• Implemented employee wellbeing initiatives (e.g., KEEP BALANCE advisory service, SIMPLY STRONG fitness programs).

Governance Achievements

• Appointed a Diversity Officer.
• Joined the UN Global Compact, integrating its ten principles into the internal rulebook.
• Improved ESG rating from ISS.
• Implemented a structured process to identify areas requiring action in sustainable investing.

Climate Goals & Targets

Environmental Challenges

• Finding sustainable investments with attractive returns.
• Realigning the existing investment portfolio towards sustainability.
• Balancing the need for rapid portfolio restructuring with risk management.
• Data collection and integration for comprehensive ESG reporting.

Mitigation Strategies

• Developed a five-point investment policy aligned with ESG criteria.
• Collaborated with external service providers for portfolio assessment and ESG integration.
• Joined networks of like-minded companies and associations.
• Developed a powerful ESG database for improved reporting.

Supply Chain Management

Responsible Procurement

• Monitoring of supply chain for ecological and social impact.
• Regular checks and updates of contract documentation and supplier onboarding processes.

Climate-Related Risks & Opportunities

Physical Risks

• Natural catastrophes
• Extreme weather events

Transition Risks

• Regulatory changes
• Market shifts

Opportunities

• Investments in renewable energy
• Development of sustainable products and services

Reporting Standards

Frameworks Used: GRI, CDP, ISS ESG

Sustainable Products & Innovation

• ESG funds in unit-linked life insurance.
• Insurance solutions for renewable energy.
• Discounts for electric vehicle insurance.

Awards & Recognition

• ÖGUT bronze sustainability certificate.
• Austrian Ecolabel.
• EUCUSA Award for Excellent Employee Orientation.

Environmental Metrics

ESG Focus Areas

• Climate change
• Diversity & Inclusion
• Employee well-being
• Data security
• Sustainable investments
• Sustainable products
• Responsible operational management

Environmental Achievements

• More than quadrupled photovoltaic power on roofs from 50 kWp in 2020 to 234 kWp in 2021.
• Switched to LED lighting.
• Expanded e-charging infrastructure with 105 charging points at more than 30 sites.
• Annual savings of approximately 233,000 kWh of electricity, 134,000 kWh of district heating and 8,000 kWh of gas across 32 sites.
• Reduction in greenhouse gas emissions of around 89 metric tonnes of CO2 equivalent.

Social Achievements

• Established a Diversity and Inclusion Committee.
• Launched UNIQA mentoring programme.
• Conducted equal pay analysis.
• Developed new recruiting guidelines.
• Introduced a new company-wide agreement in Austria regarding working from home.

Governance Achievements

• Established a Group ESG Committee.
• Rolled out the new edition of the UNIQA Code of Conduct.
• Revised E-learning module on compliance and made it compulsory for all office and field sales employees in Austria.
• Rolled out the governance, risk and compliance (GRC) tool to all insurance companies in the Group.

Climate Goals & Targets

Environmental Challenges

• Challenges posed by the coronavirus pandemic.
• Difficulty in quantifying the impact of transition risks related to climate change.
• Need to adapt all portfolio management processes to sustainability targets.
• Need to establish a certified environmental management system.
• Need to consistently pursue measures to reduce CO2 emissions.

Mitigation Strategies

• Developed an appropriate and consistent approach to take sustainability risks into account.
• Assigned high priority to developing scenario analyses to quantify long-term risk impacts.
• Set up a working group to monitor developments in sustainability regulations.
• Approved target to introduce an EMAS-certified environmental management system by 2025.
• Evaluated additional CO2 reduction potential and defined new targets.

Supply Chain Management

Responsible Procurement

• Use of international certifications and standards in dealings with suppliers.

Climate-Related Risks & Opportunities

Physical Risks

• Extreme weather events and natural disasters

Transition Risks

• Risks related to the transition to a climate-neutral economy and society

Opportunities

• Development of energy-efficient products

Reporting Standards

Frameworks Used: GRI Standards “Core option”, Austrian Sustainability and Diversity Improvement Act (NaDiVeG)

Third-party Assurance: PricewaterhouseCoopers GmbH Wirtschaftsprüfungsgesellschaft (PwC)

UN Sustainable Development Goals

• SDG 3 (Good health and well-being)
• SDG 4 (Quality education)
• SDG 5 (Gender equality)
• SDG 13 (Climate action)

Sustainable Products & Innovation

• Unit-linked insurance products with green investment opportunities
• Health insurance products with focus on prevention

Awards & Recognition

• Environmental prize for “energy-efficient businesses” from klimaaktiv

Environmental Metrics

ESG Focus Areas

• Climate change
• Diversity & Inclusion
• Data security
• Employee health and satisfaction
• Sustainable investments

Environmental Achievements

• Reduced final energy consumption by approx. 2.5 million kWh and prevented more than 500 tonnes of greenhouse gases since 2018.
• Increased sustainable investments to €1.7 billion by the end of September 2022 (target €2 billion by end of 2024).
• Implemented 112 organizational measures to improve energy efficiency in 2022.
• Reduced average CO2 emissions for company fleet from 95 g/km in 2020 to 69 g/km in 2022 (target 40 g/km by 2024).
• Installed 17 new photovoltaic systems with a total capacity of around 230 kWp in 2021 and 2022.

Social Achievements

• Developed employer positioning program #startyourbetter.
• Implemented Group standards in recruiting/onboarding and a Group-wide HR policy.
• Introduced a Group-wide HR survey tool.
• Hosted numerous diversity and inclusion events for over 600 employees.
• Launched “UNIQA Helping Hands” fundraising campaign for Ukraine crisis relief.

Governance Achievements

• Established Group ESG Committee in 2021.
• Became a member of Climate Action 100+ initiative in November 2022.
• Implemented updated Compliance Policy and Compliance Standard.
• Reduced the unexplained gender pay gap in Austria to 0.6%.

Climate Goals & Targets

Environmental Challenges

• Cyber risks increased by the pandemic and war in Ukraine.
• Increased number of storms and extreme weather events driving up reinsurance premiums.
• Geopolitical conflicts impacting financial markets and causing insured losses.
• Need to align investment and underwriting portfolios with the 1.5°C climate target.
• Need to reduce "financed emissions" and "insured emissions" in the CEE region.

Mitigation Strategies

• Constantly reviewing calculation models, underwriting guidelines, and reinsurance policy.
• Developing a climate target pathway to achieve climate neutrality by 2050.
• Implementing ESG rating into insurance business.
• Phasing out coal, oil, and natural gas investments according to a defined schedule.
• Implementing a holistic approach to risk assessment and establishing an ESG assessment system.

Supply Chain Management

Supplier Audits: Not disclosed

Responsible Procurement

• Supplier Integrity Screening process
• Commitment to social and environmental responsibility from suppliers

Climate-Related Risks & Opportunities

Physical Risks

• Extreme weather events, natural disasters

Transition Risks

• Regulatory changes, market shifts

Opportunities

• Development of energy-efficient products and services

Reporting Standards

Frameworks Used: GRI Standards

Certifications: Null

Third-party Assurance: PwC Wirtschaftsprüfung GmbH

UN Sustainable Development Goals

• SDG 3 (Good health and well-being)
• SDG 4 (Quality education)
• SDG 5 (Gender equality)
• SDG 13 (Climate action)

UNIQA's initiatives contribute to these goals through various programs and partnerships.

Sustainable Products & Innovation

• Green tech finance product for renewable energy installations.
• Unit-linked life insurance products with ESG focus.

Awards & Recognition

• Award from Ministry of Climate Action and Energy for energy efficiency measures.
• Awards for UNIQA’s cultural programme.

Environmental Metrics

ESG Focus Areas

• Climate Change
• Sustainable Investments
• Decarbonization
• Employee Well-being
• Diversity & Inclusion
• Data Protection
• Cybersecurity
• Human Rights
• Anti-Corruption
• Natural Disaster Risk Management

Environmental Achievements

• Successfully validated interim climate targets for 2030 by the Science Based Targets initiative (SBTi) for both investment portfolio and operational management.
• Reduced UNIQA portfolio’s WACI by 29% from 2021 to 2023.
• Exceeded 2025 target of €2 billion in sustainable investments a year early, reaching €2.17 billion in 2023.
• Increased premium volume in renewables by 20% in 2023.
• Improved Carbon Risk Rating by 4% compared to 2022.

Social Achievements

• Conducted first Group-wide Employee Experience survey with a 75% response rate.
• Reduced the adjusted gender pay gap for office staff in Austria to 0.6% in 2023.
• Increased the Women’s Career Index score at UNIQA Austria to 77 index points.
• Increased UNIQA Inclusion Index score to 3.9 (on a 5-point scale) in Austria.
• Launched new senior citizens’ casualty insurance product in Austria.

Governance Achievements

• Integrated UNIQA Code of Conduct into supplier registration process.
• Implemented ESG standard for underwriting process in UNIQA Corporate Business.
• Part of variable remuneration for Management Board and managers linked to climate-related targets.

Climate Goals & Targets

Environmental Challenges

• Sustainability risks, including climate change (physical and transition risks), cyber risks, and macroeconomic trends.
• Data limitations and documentation for principal adverse impacts and EU Taxonomy reporting.
• Interpretation uncertainties regarding EU Taxonomy Regulation and Delegated Acts.

Mitigation Strategies

• Refined long-term climate scenarios and developed a quantitative approach for analyzing physical and transition risks.
• Improved process for evaluating outsourcing risks, considering sustainability of partners.
• Integrated ESG data into risk analysis software for daily monitoring.
• Developed proactive and reactive engagement strategies with investees to improve climate performance.
• Implemented ESG risk assessment in underwriting process using external data provider.

Supply Chain Management

Supplier Audits: Largest suppliers assessed annually, considering ESG factors.

Responsible Procurement

• UNIQA Group Procurement Policy with commitment to high social and environmental values.
• UNIQA Code of Conduct integrated into supplier registration process.

Climate-Related Risks & Opportunities

Physical Risks

• Floods, storms, and hail

Transition Risks

• Regulatory changes, market shifts

Opportunities

• Development of energy-efficient products and services, growth in renewable energy business.

Reporting Standards

Frameworks Used: GRI Standards

Third-party Assurance: PwC Wirtschaftsprüfung GmbH

Sustainable Products & Innovation

• New sustainable endowment life insurance portfolio, new household and homeowner insurance with circular economy and renewable energies module, insurance coverage for electric vehicles.