Climate Change Data

Environmental Metrics

ESG Focus Areas

• Environment
• Ethics
• Labor & Human Rights
• Sustainable Procurement

Environmental Achievements

• Achieved a bronze-level 2024 EcoVadis rating.
• Recycled 875,000+ pounds for customers.
• Repaired 100,000+ devices for customers.
• Sold/remarketed 75,000+ devices.
• Successful transition to sustainable tableware alternatives at all facilities (May 2024).
• Implementing energy-efficient LED lighting in all global locations by 2025 (75% of goal as of June 2024).

Social Achievements

• Over 5,000 volunteer hours donated by associates to 11 causes.
• Creation of an Emerging Leaders Development Program.
• More than 500 employees are members of six associate-led Affinity Groups.
• 56,967 total learning hours for employees.
• Newsweek’s America’s Greatest Workplaces for Diversity 2024 list inclusion.

Governance Achievements

• Implementation of an enhanced Anti-Corruption Due Diligence Program.
• Annual sustainability risk matrix assessments.
• Annual compliance and ethics training for employees and contractors.
• Registered with the Data Privacy Framework Program (DPF).
• Updated strategic sourcing policy.
• Created a new vendor code of conduct.
• Implemented a green purchasing initiative.

Climate Goals & Targets

Environmental Challenges

• Reducing greenhouse gas emissions.
• Improving sustainable procurement.
• Maintaining high ethical standards in a changing threat landscape.

Mitigation Strategies

• Goal of Net Zero emissions by 2050.
• Active participation in Canada’s Net Zero Challenge.
• Implementing a new system for field support dispatch to reduce travel time.
• Investigating the adoption of electric vehicles for field support fleet.
• Engaging a third-party consultant for GHG accounting.
• Completing a new vendor sustainability assessment.
• Finishing the establishment of the Supplier Diversity Program.
• Launching a portal and supplier tracking database for easy access to certified diverse suppliers by 2025.

Supply Chain Management

Responsible Procurement

• Vendor code of conduct
• Green purchasing initiative
• Supplier diversity program

Climate-Related Risks & Opportunities

Reporting Standards

Frameworks Used: EcoVadis

Certifications: ISO 14001:2015

Awards & Recognition

• Bronze-level 2024 EcoVadis rating
• Newsweek’s America’s Greatest Workplaces for Diversity 2024