Climate Change Data

Environmental Metrics

Social Achievements

• Returned Homecare business to profitability after losses in the prior year.

Climate Goals & Targets

Environmental Challenges

• Significant impact on revenues and profitability from the coronavirus pandemic.
• Reduced demand from schools and nursing homes due to lockdowns and restrictions.
• Reduced demand from the NHS as resources were focused on fighting the pandemic.
• Disruption from the introduction of IR35 reforms into the private sector.

Mitigation Strategies

• Reduced overheads through the use of the Government’s furlough scheme (reducing overheads by just under £2.3m).
• Tremendous effort to retain as much revenue as possible.
• Restructuring of the Homecare business to focus on commercially viable charging arrangements.

Supply Chain Management

Climate-Related Risks & Opportunities

Environmental Metrics

ESG Focus Areas

• Employee engagement
• Client satisfaction
• Supplier relationships
• Investor confidence
• Lender support
• Reputation risk management
• Compliance
• Equality and diversity

Environmental Achievements

• Reduced total emissions to 202,911 kg CO2e in 2023 from 181,667 kg CO2e in 2022. Emissions intensity reduced to 2.0814 kg CO2e per £’000 revenue from 1.8760 kg CO2e per £’000 revenue.

Social Achievements

• Increased headcount in Education Recruitment division by 20% in 2023, driving a 15% increase in revenues and a 17% increase in gross profit. Implemented a detailed and structured induction and training program. Provides employees with access to an Employee Assistance Programme.
• Successfully integrated several bolt-on acquisitions in previous years (all organic growth).

Governance Achievements

• Regular employee communication and engagement through intranets, email, meetings, and quarterly CEO business reviews. Annual performance reviews and professional development opportunities. Maintains regular contact with candidates to ensure compliance. Dedicated compliance departments and investment in systems to minimize reputation risk. A dedicated finance team ensures timely payments to candidates and suppliers. Significant return of funds to shareholders through Tender Offer.

Climate Goals & Targets

Environmental Challenges

• Reduced demand in Healthcare Recruitment due to large-scale immigration of overseas health and care workers and NHS budget restrictions. National strike actions and cost reduction pressures within NHS Trusts also contributed to reduced agency supply.
• Reduced demand in Healthcare Recruitment from NHS due to severe budget constraints and efforts to organize flexible labor demands internally.

Mitigation Strategies

• Action taken to reduce overheads within impacted parts of Healthcare Recruitment business. Opportunities to expand in existing Healthcare Outsourcing business areas are being carefully evaluated.
• Investment in systems and processes to generate increased candidate numbers in Education Recruitment. Focus on developing ability to recruit and grow consultant headcount without prior industry experience.

Supply Chain Management

Supplier Audits: Not disclosed

Responsible Procurement

• Not disclosed

Climate-Related Risks & Opportunities

Physical Risks

• Not disclosed

Transition Risks

• Changes in tax laws, regulations, government spending, and policy

Opportunities

• Not disclosed

Reporting Standards

Frameworks Used: Null

Certifications: Null

Third-party Assurance: Not disclosed

UN Sustainable Development Goals

• Not disclosed

Not disclosed

Sustainable Products & Innovation

• Not disclosed

Awards & Recognition

• Not disclosed