Climate Change Data

Environmental Metrics

ESG Focus Areas

• Supporting our people
• Exceptional customer experience
• Positive social and community impact
• Caring for the environment and climate action
• Responsible business practices and good governance
• Respecting human rights

Environmental Achievements

• Measuring and monitoring carbon emissions across Scope 1, 2, and 3 and implementing an ongoing emissions reduction plan globally
• Embedding and maintaining sustainable procurement practices

Social Achievements

• Creating equal opportunities and inclusive work environments
• Providing a safe working environment and supporting employee wellbeing
• Providing equitable access to learning and development opportunities
• Forming partnerships with community organizations
• Supporting individuals to access life-changing education through strategic community investment

Governance Achievements

• Developing strategies, objectives, policies, and targets to sustain ethical behavior
• Respecting the rights of all stakeholders
• Zero-tolerance policy for corruption, bribery, and fraud
• Compliance with all relevant legislation and corporate governance guidelines

Climate Goals & Targets

Supply Chain Management

Responsible Procurement

• embedding and maintaining sustainable procurement practices and behaviours throughout our organisation

Climate-Related Risks & Opportunities

Environmental Metrics

ESG Focus Areas

• Modern slavery prevention
• Duty of care and student outcomes
• Social mobility and equality in education
• Diversity and inclusion
• Policy influence and advocacy
• Climate change resilience
• Resource management
• Community investment and philanthropy
• Anti-bribery and fraud
• Wellbeing, health and safety
• Compliance in an international context
• Talent attraction, development and retention
• Culture, satisfaction and engagement
• Customer satisfaction in a high-growth context
• Cybersecurity and data privacy
• Business credibility, integrity and ethics
• Decarbonisation and energy efficiency

Environmental Achievements

• Developed an emissions reduction plan focusing on strong governance, quality data, and education and engagement; became a signatory to the Climate Action Network for International Educators (CANIE) Accord.

Social Achievements

• Recognised by the Workplace Gender Equality Agency (WGEA) as an Employer of Choice for Gender Equality in Australia; officially recognised as a Great Place to Work in Australia, India and Sri Lanka; welcomed Intake Education team, expanding global presence and offering more course options; launched ‘Thrive’ program in Australia to foster student connection and support.
• Improved student Net Promoter Score (NPS) by 13 points over four years; IDP Live app users rated three NPS points higher, and FastLane users 11 points higher than non-users.

Governance Achievements

• Updated Workplace Health & Safety and Whistleblower policies; conducted annual global compliance training focusing on Code of Conduct; enhanced risk assessment process and supplier governance to address modern slavery concerns; expanded risk assessments to include Student Essentials partners; conducted Middle East and Africa anti-bribery workshop and developed risk treatment plans to enhance training; strengthened cybersecurity and data protection processes.

Climate Goals & Targets

Environmental Challenges

• Supply chain disruptions
• Climate change impacts
• Geopolitical instability
• Regulatory changes in destination countries
• Competition from other education service providers and English language tests
• Cybersecurity threats
• Managing regulatory and compliance risks across multiple countries
• Visa processing delays and higher visa rejection rates in some countries
• Lower demand for Canadian-bound testing from India due to visa issues and waning sentiment
• Reallocation of university marketing budgets from digital marketing to travel and events in the UK

Mitigation Strategies

• Investing in digital transformation and omni-channel footprint; leveraging unique customer insights and digital capabilities to create services that delight customers and increase productivity; expanding physical and digital reach; acquiring Intake Education and The Ambassador Platform; scaling centralised application processing hubs; deploying lead prioritisation algorithms; using data to power proprietary algorithms; investing in new technologies and digital innovation; enhancing cybersecurity and data protection processes; updating policies and providing training; conducting regular audits; implementing emissions reduction plan; collaborating with others in the sector on climate action; managing foreign currency exchange rate risk using forward exchange contracts and currency option contracts; managing exposure to external risks through organisational resilience measures.

Supply Chain Management

Responsible Procurement

• Supplier Code of Conduct

Climate-Related Risks & Opportunities

Reporting Standards

Frameworks Used: Global Reporting Initiative (GRI) Standards, International Sustainability Standards Board (ISSB), UN Sustainable Development Goals

Certifications: Great Place to Work® (Australia, India, Sri Lanka), WGEA Employer of Choice for Gender Equality (Australia)

Awards & Recognition

• Great Place to Work® (Australia, India, Sri Lanka)
• WGEA Employer of Choice for Gender Equality (Australia)