Climate Change Data

Environmental Metrics

ESG Focus Areas

• Our Business
• People
• Stewardship

Environmental Achievements

• Notable reduction in travel and office electricity consumption in the latter part of FY2020 due to remote working initiative, leading to reduced emissions.

Social Achievements

• Provided groceries and staple household items to segments of the underprivileged; supported staff with flexible work-from-home arrangements and invested in infrastructure to ensure work could proceed unimpeded; 81 employees took parental leave with an 81.5% return to work rate and 73.3% retention rate for at least 12 months; invested RM680,269 and clocked in over 21,460 hours of training Group-wide with an average of 10 hours per employee.

Governance Achievements

• Kickstarted the MACC Act Taskforce to ensure organisational readiness in light of the amendments to the MACC Act; rolled out enhanced anti-bribery policy, investigations policy and an online register to record offers and acceptance of gifts; zero confirmed incidents of corruption involving employees.

Climate Goals & Targets

Environmental Challenges

• COVID-19 pandemic and economic slowdown affecting IT purchasing decisions from banking customers; lower revenue contributions from ongoing projects carried forward from prior years and clients deferring large capital expenditures; attrition in revenue as insurance claims volumes were impacted by movement restrictions; difficulty in closing large core banking deals amidst the pandemic and slowing economic conditions.

Mitigation Strategies

• Instituted cost management measures; accelerated the announcement and launch of new digital end-to-end core banking platform (MÖBIUS); housed all banking businesses and products under one roof to achieve synergies and economies of scale; provided continuing support to customers to ensure core systems remained operational; provided sustainable support to employees and communities; implemented Workforce Constructive Disruptive Program (including headcount optimization with fair compensation).

Supply Chain Management

Climate-Related Risks & Opportunities

Reporting Standards

Frameworks Used: GRI Standards: Core option

Sustainable Products & Innovation

• Möbius Open Banking Platform
• Merimen’s TrueSight Interactive Video (TIV) solution
• QR Agora Cloud

Awards & Recognition

• Best Islamic Finance Solutions Provider 2019 (GIFA)
• Service Provider of the Year 2019 (Merimen)

Environmental Metrics

ESG Focus Areas

• Our Business
• Our People
• Our Stewardship

Environmental Achievements

• Reduced Scope 1 emissions by 49%
• Reduced Scope 2 emissions by 6%
• Reduced total energy consumption by 13% (from 1,034,778 KWH to 898,896 KWH)

Social Achievements

• Launched DEBI Wellness Programme to enhance employee engagement through wellness activities.
• Increased employee engagement scores from 78% to 83%.
• Improved parental leave return-to-work rate by 2% and 12-month retention rate by 15% from FY2020 to FY2021.
• Donated RM869,500 to various community programs.

Governance Achievements

• No incidents of non-compliance with socioeconomic laws and regulations.
• No confirmed incidents of corruption involving employees.
• No reports of discrimination.
• Enhanced Gift Policy and implemented a three-year e-learning session on anti-corruption awareness.
• Successfully completed re-domiciliation from Bermuda to Singapore.

Climate Goals & Targets

Environmental Challenges

• Prolonged COVID-19 pandemic impacting business and revenue growth.
• Customers deferring larger IT purchasing decisions.
• Cybersecurity incident in September 2020 (though no material impact).

Mitigation Strategies

• Cost tightening initiatives.
• Flexible work-from-home arrangements.
• Investment in infrastructure to support remote work.
• Enhanced endpoint security (SentinelOne, multi-factor authentication).
• Improved patch management.
• Implemented next-generation application firewall and ATP.

Supply Chain Management

Climate-Related Risks & Opportunities

Reporting Standards

Frameworks Used: GRI Standards: Core option

Sustainable Products & Innovation

• MÖBIUS Next Generation Core Banking Platform
• AgoraCloud Retail Automation Solution
• P2P Community Based Takaful Application

Awards & Recognition

• Gartner rated among top 5 Core Banking solution providers in Thailand, Indonesia, Malaysia, and Vietnam.
• IDC rated among Top 100 Fintech companies globally.
• The Edge Singapore “Billion Dollar Club” awards for “Most Profitable Company” and “Best in Sector Award”

Environmental Metrics

ESG Focus Areas

• Our Business
• Our People
• Our Stewardship

Environmental Achievements

• Shifted towards cloud-based service providers which have in place eco-friendly policies.

Social Achievements

• Project Starlight initiatives focusing on talent recruitment, succession planning, talent development, and compensation & benefits, resulting in a 97.3% return-to-work rate and 77.6% retention rate after parental leave.
• Employee Engagement Survey satisfaction rate of 86%
• Contributed an estimated RM475,000 to the community supporting 2,345 beneficiaries through various programs.

Governance Achievements

• No investigation by local authorities nor confirmed incidents of corruption in the past three years.
• Zero substantiated complaints concerning breaches of customer privacy and losses of customer data in FY2023.
• Implemented various cybersecurity initiatives, including SentinelOne, Microsoft 365 Defender, and multi-factor authentication for VPNs.

Climate Goals & Targets

Environmental Challenges

• Skill mismatch among young graduates against industry needs
• Advent of the gig economy
• Ageing society in key markets
• High attrition rate, especially among the post-millennial generation
• Increase in electricity tariffs in key markets due to global fossil fuel price increases and government policies.
• Climate change induced extreme weather events affecting energy supply and causing potential financial losses.

Mitigation Strategies

• Implemented key initiatives to attract, develop, and retain talent (Project Starlight)
• Shifted towards cloud-based service providers with eco-friendly policies.
• Implemented energy efficiency measures.
• Implemented disaster recovery measures to ensure system resilience.

Supply Chain Management

Responsible Procurement

• Prioritizes local suppliers where possible, provided they meet quality and ethical standards.

Climate-Related Risks & Opportunities

Physical Risks

• Extreme weather events causing power outages, downtime, and data loss.

Transition Risks

• Increase in electricity tariffs.

Opportunities

• Adopting innovative, green, and low-emission IT solutions.
• Building a reputation for reliability in the face of climate change.

Reporting Standards

Frameworks Used: GRI Standards (Universal Standards 2021), TCFD, SGX Listing Rules 711A and 711B

Third-party Assurance: Internal Auditors

Awards & Recognition

• Silver Award for Best Investor Relations in the mid-cap category (2022 Singapore Corporate Awards)