Climate Change Data

Environmental Metrics

ESG Focus Areas

• Safety
• Employee Engagement
• Renewable Energy
• GHG Emissions

Environmental Achievements

• Increased share in renewable electricity in direct operations to 55% (above the 40% target), facilitating the achievement of 100% by 2025.
• Year-on-year Scope 1, 2, and 3 reduction in GHG emissions of -5.4% in Fiscal 2023; -20.7% reduction compared to 2017. Scope 1&2 GHG emissions are down -32.9% relative to the new 2017 baseline.

Social Achievements

• Reached a record 0.55 Lost Time Injury Rate (LTIR), representing a -15.4% reduction compared to Fiscal 2022. Severity of Lost Time Injuries reduced by -52%.
• 82.5% Employee engagement, exceeding the 2025 objective of 80%.

Governance Achievements

• Appointment of Gilles Pélisson as a new independent Director, bringing 40 years of experience in the services industry and corporate governance.

Climate Goals & Targets

Environmental Challenges

• Inflationary pressure in Europe, particularly delays in passing through price increases in public contracts in France, Italy, and Belgium.
• End of the Testing Centers contract in the UK impacted Europe's margin.

Mitigation Strategies

• Rigorous inflation management including sustained price increases and mitigation actions.
• Improved supply chain economics and disciplined corporate cost management.

Supply Chain Management

Climate-Related Risks & Opportunities

Reporting Standards

Frameworks Used: SBTi

Environmental Metrics

ESG Focus Areas

• Diversity, Equity, and Inclusion
• Environment
• Ethics and Compliance
• Net-Zero Emissions

Environmental Achievements

• Adopted a Net-Zero 2035 Trajectory approved by SBTi; transitioned to renewable electricity sources across its locations; optimized space use and electricity consumption; developing and prioritizing virtual solutions; increasing the use of alternative materials with a lower carbon footprint

Social Achievements

• Supported local economic development by generating €6.2 billion in business volume for SME merchants (aiming for €8 billion by Fiscal 2026); backed numerous projects to help women enter digital professions (e.g., "Women in Tech"); launched Social Hub program in Brazil to enable women running SMEs to develop digital and management skills; achieved 99.6% employee training in responsible business conduct; achieved 39.9% women in leadership positions; 90% employee net retention rate

Governance Achievements

• Established a Diversity, Equity and Inclusion (DE&I) Policy; implemented Board Rules concerning organization, decision-making, and internal matters; established an Audit Committee and a Nomination and Remuneration Committee; adopted a stakeholder engagement policy

Climate Goals & Targets

Environmental Challenges

• Competition for talent; evolving employee expectations; regulatory changes (e.g., potential 5% cap on merchant commissions in Italy); climate-related risks (transitional and physical); litigation with French competition authority; fraud scheme in Mexico

Mitigation Strategies

• Investing in employees, technology, and data; targeted M&A; developing new solutions for hybrid work; developing and prioritizing virtual solutions; increasing the use of alternative materials with a lower carbon footprint; strengthening internal controls; contesting legal decisions; implementing a Climate Adaptation Plan

Supply Chain Management

Responsible Procurement

• Supporting SME merchants

Climate-Related Risks & Opportunities

Physical Risks

• Extreme weather
• Flooding
• Supply chain disruptions

Transition Risks

• Regulatory changes
• Market shifts
• Increased operational costs

Reporting Standards

Frameworks Used: UN Global Compact