Climate Change Data

Environmental Metrics

ESG Focus Areas

• Community
• Environment
• Marketplace
• Workplace

Environmental Achievements

• Installed 87 additional solar energy systems across US retail locations, bringing the total to over 240.
• Walgreens 'net zero' store opened, believed to be the first net zero energy retail store in the USA.
• Reduced distribution transportation carbon footprint by 4,000 metric tons.
• Alliance Healthcare España reduced landfill waste by 24%.
• Boots UK achieved 11% water consumption savings.

Social Achievements

• Walgreens raised over $8.7 million through Red Nose Day.
• Walgreens extended its relationship with Vitamin Angels, aiming to provide vitamins to 100 million children and mothers.
• Walgreens and Greater Than AIDS offered free HIV testing in 150 cities.
• Boots UK partnered with Macmillan Cancer Support, raising over $1.4 million.
• Walgreens Balance Rewards program helped members lose weight and improve medication adherence.
• Walgreens continued its Retail Employees with Disabilities Initiative (REDI), training approximately 100 people.

Governance Achievements

• Boots UK given BITC ‘Big Tick’ Award for ‘Sustainable Products and Services’.
• Walgreens reinvented its women’s business resource group to Women of Walgreens (WOW).

Climate Goals & Targets

Environmental Challenges

• Reducing carbon emissions
• Reducing waste
• Reducing water consumption
• Improving medication adherence among patients with hypertension or diabetes

Mitigation Strategies

• Investment in solar energy systems
• Development of a net-zero energy store
• Optimization of transportation routes
• Implementation of a 'zero waste to landfill' philosophy
• Water audits and awareness campaigns
• Balance Rewards for healthy choices program

Supply Chain Management

Responsible Procurement

• Due diligence to assess and mitigate risk of illegal forest products
• Sustainable sourcing standards for products and goods not for resale
• Support for FSC certification

Climate-Related Risks & Opportunities

Sustainable Products & Innovation

• Boots developed a product sustainability assessment tool.

Awards & Recognition

• BITC ‘Big Tick’ Award for ‘Sustainable Products and Services’
• Hong Kong Awards for Environmental Excellence (HKAEE) gold award (for sourcing office in Asia)
• RoSPA Silver Achievement Award (for Boots UK stores and warehouses)

Environmental Metrics

ESG Focus Areas

• Community
• Environment
• Marketplace
• Workplace

Environmental Achievements

• Moreno Valley, California distribution center reduced waste sent to landfill from an average of 22 metric tonnes a month in fiscal 2015 to 4 metric tonnes in August 2016 through a zero waste to landfill pilot program.
• Boots UK stores on track to reach 30 percent CO2 emissions reduction target between 2005 and 2020.
• LED lighting replacements in Boots UK stores reduced consumption by around 7.9 million kilowatt hours.
• Alliance Healthcare in the UK conducted a trial of new technology to reduce carbon emissions in its fleet of over 1,100 vehicles.
• Walgreens diverted more than 1,800 metric tonnes of product from landfills by donating to Feeding America.

Social Achievements

• Walgreens raised $20 million for Red Nose Day, more than double the amount raised in 2015.
• Walgreens provided life-changing vitamins to nearly 100 million children and mothers through Vitamin Angels.
• Boots UK supported 82 ex-offenders through temporary paid work placements.
• Walgreens continued its partnership with the U.S. Department of Health and Human Services on a flu shot voucher program, providing more than $50 million in free vouchers.
• Walgreens launched the nationwide Retail Employees with Disabilities Initiative (REDI), enrolling more than 1,200 externs.

Governance Achievements

• Established a global Ethical Trading Standards Policy.
• Contracted with Dow Jones Risk & Compliance for due diligence reviews of business partners.
• Conducted more than 1,200 ethical compliance assessments on suppliers.

Climate Goals & Targets

Environmental Challenges

• Reducing waste and energy consumption.
• Driving ethical sourcing practices.
• Promoting equal opportunities.

Mitigation Strategies

• Developed internal procedures for gathering data and reporting performance.
• Aligned target-setting methodology with business and CSR strategies.
• Implemented zero waste to landfill pilot program.
• Invested in improved food refrigeration and building management controls.
• Established a global Ethical Trading Standards Policy.

Supply Chain Management

Supplier Audits: More than 1,200 ethical compliance assessments

Responsible Procurement

• Global Ethical Trading Standards Policy
• Due diligence reviews by Dow Jones Risk & Compliance
• Cage-free egg policy

Climate-Related Risks & Opportunities

Reporting Standards

Frameworks Used: GRI

Third-party Assurance: Deloitte & Touche LLP

Awards & Recognition

• United Nations Foundation’s Global Leadership Award

Environmental Metrics

ESG Focus Areas

• Access to affordable healthcare
• Combating opioid abuse
• Packaging concerns
• Climate change
• Promoting diversity

Environmental Achievements

• Reduced total carbon footprint by 9.6% from fiscal 2017 to 2,129,000 metric tonnes of CO2e; 15.3% reduction since fiscal 2016 baseline.
• Improved recycling rate at Walgreens to 52%, resulting in a 1 percentage point increase from fiscal 2016.
• 93% waste diverted from landfill at Walgreens distribution facilities.

Social Achievements

• Helped patients secure over $187 million in copay assistance for almost 633,000 prescriptions.
• Expanded UK dementia awareness campaign.
• Trained cancer information pharmacists.
• Raised over $25 million for Red Nose Day.
• Provided more than 34 million lifesaving vaccines for children around the world through Get a Shot. Give a Shot.

Governance Achievements

• Implemented a diversity and inclusion performance goal for vice presidents and above.
• Conducted more than 1,200 ethical compliance assessments on owned brand suppliers.

Climate Goals & Targets

Environmental Challenges

• Rising drug prices in the US.
• Opioid abuse epidemic in the US.
• Climate change.
• Plastic waste.
• Deforestation.

Mitigation Strategies

• Expanded medication disposal program with over 1,000 kiosks.
• #ItEndsWithUs campaign to educate teenagers about opioid abuse.
• Investments in energy efficiency programs (>$115 million at Walgreens, £14.4 million at Boots UK).
• Joined UK Plastics Pact.
• Working with CGF on deforestation initiatives.

Supply Chain Management

Supplier Audits: More than 1,200 ethical compliance assessments in fiscal 2018.

Responsible Procurement

• Ethical Trading Standards Policy
• Supplier assessments
• Remedial action plans
• Termination of relationships with non-compliant suppliers
• Surveys of high-risk suppliers (mica and talc)

Climate-Related Risks & Opportunities

Physical Risks

• Natural disasters (hurricanes)

Transition Risks

• Regulatory changes related to refrigerants and plastics.

Opportunities

• Energy efficiency investments
• Renewable energy sources

Reporting Standards

Frameworks Used: GRI Standards: Core option

Third-party Assurance: Deloitte & Touche LLP

Sustainable Products & Innovation

• Products with How2Recycle labels
• Products with recycled/recyclable packaging
• Products without plastic microbeads

Awards & Recognition

• Walgreens received a top score of 100 on the 2018 Disability Equality Index (DEI) and the 2018 Corporate Equality Index (CEI).

Environmental Metrics

ESG Focus Areas

• Healthy Communities
• Healthy Planet
• Sustainable Marketplace
• Healthy and Inclusive Workplace

Environmental Achievements

• 7% of energy consumed by WBA businesses from renewable sources
• Boots UK achieved goal of sending less than 1% of operational waste to landfill
• Walgreens diverted more than 2 million lbs (900,000 kg) of products from landfill through donations to Feeding America
• Walgreens safely disposed of more than 885 tons (more than 800 metric tonnes) of unwanted prescriptions

Social Achievements

• Walgreens was named No. 13 on the Fortune Magazine Change the World List for its Balance Rewards for healthy choices (BRhc) healthcare innovation program
• Through our long-term partnership with Vitamin Angels, we have helped to provide more than 200 million children and mothers with life-changing vitamins
• Walgreens has helped to provide more than 50 million lifesaving immunizations through our Get a Shot. Give a Shot. campaign
• Raised $100 million for Red Nose Day in the USA and £12.7 million ($20.0 million) for BBC Children in Need in the UK
• Boots UK recognized as Responsible Business of the Year 2019-2020 by Business in the Community
• WBA employees reported more than 228,000 volunteer hours
• Raised £18.5 million ($27.5 million) for Macmillan Cancer Support

Governance Achievements

• Published Board Report on Oversight of Risk Related to Opioids

Climate Goals & Targets

Environmental Challenges

• Harmful impacts of plastics
• High cost of care and medications in the U.S.
• Medication non-adherence
• Opioid abuse
• Climate change
• Waste management challenges due to uncertainties in the global recycling market

Mitigation Strategies

• Formed a global task force to address plastic waste
• Increased services and digitalization, creating neighborhood healthcare destinations, partnering with other businesses on new services, innovations and products available, helping patients find savings digitally and providing trained pharmacists for patient consultations.
• Advocating for drug price transparency and for passing on savings to patients at the pharmacy counter.
• Medication adherence programs
• Collaborative solutions to the U.S. opioid epidemic, working with government agencies and business partners on drug takeback initiatives and engaging with lawmakers on e-prescriptions and other initiatives.
• Investing in energy efficient equipment to reduce carbon footprint
• Collaborating with industry groups to increase recycling in the retail industry
• Zero waste to landfill project

Supply Chain Management

Supplier Audits: More than 1,200 ethical compliance assessments on owned brand suppliers

Responsible Procurement

• Ethical Trading Initiative Base Code and International Labor Organization conventions and recommendations
• Risk-based approach to compliance with ethical trading standards
• Zero-tolerance approach for issues such as child labor, forced labor, human trafficking

Climate-Related Risks & Opportunities

Reporting Standards

Frameworks Used: GRI Standards: Core option

Third-party Assurance: Deloitte & Touche LLP

UN Sustainable Development Goals

• SDG 3: Good Health and Well-being
• SDG 8: Decent Work and Economic Growth
• SDG 12: Responsible Consumption and Production
• SDG 13: Climate Action
• SDG 17: Partnerships for the Goals

WBA's CSR activities are aligned with all 17 SDGs, with a particular focus on SDG 3.

Sustainable Products & Innovation

• Finest Nutrition Free & Pure vitamins
• Products with How2Recycle labels
• Products with recycled content packaging

Awards & Recognition

• Fortune Magazine Change the World List
• Business in the Community’s Responsible Business of the Year 2019-2020 award
• Boots Ireland awarded Outstanding Achievement in CSR 2019
• Boots UK and Macmillan Cancer Support partnership voted Most Admired Corporate-NGO Partnership by the C&E Barometer
• Walgreens received a score of 100 percent on the 2019 Disability Equality Index

Environmental Metrics

ESG Focus Areas

• Healthy Communities
• Healthy Planet
• Sustainable Marketplace
• Healthy and Inclusive Workplace

Environmental Achievements

• Reduced total company CO2e emissions by 7.9 percent from fiscal 2019, mainly due to reduced energy use and less business travel as a result of COVID-19
• Less than 1% of Boots UK waste went to landfill for a second year running
• Removed 270+ metric tonnes of plastic from Boots UK 2019 holiday gift product lines

Social Achievements

• Raised more than $15M for Red Nose Day in the USA and £1.1M ($1.4M) for BBC Children in Need in the UK
• Provided life-changing vitamins to more than 250 million women and children around the world through partnership with Vitamin Angels
• WBA employees reported more than 118,000 volunteer hours
• Boots UK - Macmillan Cancer Support partnership was voted Most Admired Corporate-NGO partnership in the C&E Barometer for the 2nd year running
• Walgreens scored 100 for the 4th year running on Disability Equality Index
• Responded to the racial equity movement by making clear that the company values racial justice, listening to diverse employees, and bolstering DEI initiatives; linking a portion of incentive pay to performance on DEI goals.

Governance Achievements

• Increased board diversity
• Joined the Dow Jones Sustainability North America Index
• Joined the United Nations Global Compact

Climate Goals & Targets

Environmental Challenges

• COVID-19 pandemic presented enormous challenges
• Racial equity movement highlighted the need for further progress on racial justice
• Supply chain disruptions

Mitigation Strategies

• Partnered with government agencies and businesses to implement COVID-19 testing, enhanced workplace safety and flexibility, waived fees for medication delivery in certain markets, and expanded online shopping and pick-up options
• Bolstered diversity, equity and inclusion (DEI) initiatives
• Developed global supplier sustainability program

Supply Chain Management

Supplier Audits: More than 900 ethical compliance assessments in fiscal 2020

Responsible Procurement

• Supplier Code of Conduct
• Ethical Trading Initiative Base Code
• International Labor Organization Conventions and Recommendations
• Modern slavery training
• Supplier sustainability program

Climate-Related Risks & Opportunities

Physical Risks

• Heat stress
• Mosquito-borne illnesses
• Allergies and asthma
• Food insecurity
• Diarrhea

Transition Risks

• Regulatory changes
• Market shifts
• Changes in supply, demand, or available sources of energy

Opportunities

• Energy savings
• Reduced emissions
• Development of energy-efficient products

Reporting Standards

Frameworks Used: GRI, SASB, UNGC

Certifications: Cruelty Free International Leaping Bunny (Botanics)

Third-party Assurance: Deloitte & Touche LLP

UN Sustainable Development Goals

• SDG 3: Good Health and Well-being
• SDG 7: Affordable and Clean Energy
• SDG 8: Decent Work and Economic Growth
• SDG 12: Responsible Consumption and Production
• SDG 13: Climate Action

Initiatives contribute to these goals through improved healthcare access, reduced emissions, responsible sourcing, sustainable products, and community engagement

Sustainable Products & Innovation

• BBC Earth sustainable gift line
• Eco-friendly toothbrushes and flossers
• Compostable tableware
• Biodegradable baby wipes
• Plant-based applicator tampons
• Tights made from plastic bottles

Awards & Recognition

• Dow Jones Sustainability North America Index
• Fierce Innovation Awards - Healthcare Edition 2020 (Walgreens Find Care)
• U.S. Chamber of Commerce Foundation 2020 Citizens Award
• Boots UK recognized as Responsible Business of the Year
• Walgreens named to the Diversity Best Practice Inclusion INDEX
• WBA merited an ACE honor from the HBA
• Walgreens honored as a 2020 National Organization on Disability Leading Disability Employer

Environmental Metrics

ESG Focus Areas

• Healthy Communities
• Healthy and Inclusive Workplace
• Healthy Planet
• Sustainable Marketplace

Environmental Achievements

• Reduced global carbon emissions by 14.9% from a 2019 baseline
• Less than 1% of Boots UK operational waste sent to landfill for the 3rd year running
• Liz Earle Beauty Company achieved CarbonNeutral certification for its operations and Holiday 21 gifting range

Social Achievements

• Administered more than 34.6 million COVID-19 vaccinations and more than 10 million tests
• Increased proportion of women in leadership roles globally by 2.3 percentage points
• Increased people of color in leadership roles in the U.S. by 2.4 percentage points
• Launched the “This is Our Shot” marketing campaign to encourage vaccination
• Donated more than 680,000 toiletries and essentials to people living in hygiene poverty through partnership with The Hygiene Bank
• Boots UK Macmillan Cancer Support partnership voted Most Admired Corporate-NGO partnership for the third year running

Governance Achievements

• Published second global WBA DE&I Report
• Linked a portion of incentive pay to performance on diversity goals
• Included a Task Force for Climate-Related Financial Disclosures (TCFD) response for the first time
• Began reporting against the TCFD recommendations

Climate Goals & Targets

Environmental Challenges

• Climate change impacts on human health and communities
• Supply chain disruptions due to the COVID-19 pandemic
• Vaccine hesitancy in communities of color
• High cost of prescription medications
• Opioid abuse crisis

Mitigation Strategies

• Implemented Vaccine Equity Initiative, including off-site clinics and marketing campaigns
• Partnered with Uber to offer free rides to vaccination sites
• Provided copay assistance for prescriptions
• Launched programs to improve medication adherence
• Partnered with US WorldMeds to stock Lucemyra for opioid withdrawal relief
• Participated in DEA’s National Prescription Drug Take Back Day
• Implemented a Good Faith Dispensing policy

Supply Chain Management

Supplier Audits: More than 100 of our highest spend owned-brand product suppliers have signed up to the program and completed assessments

Responsible Procurement

• Supplier Code of Conduct
• Global Supplier Sustainability Program
• THESIS assessment tool
• Responsible Minerals Sourcing position statement

Climate-Related Risks & Opportunities

Physical Risks

• Extreme weather conditions
• Rising sea levels

Transition Risks

• Regulatory changes
• Technology changes

Opportunities

• Energy efficiency projects
• Renewable energy investments

Reporting Standards

Frameworks Used: GRI Standards: Core option, SASB Drug Retailers Standard, TCFD, UNGC

Certifications: CarbonNeutral (Liz Earle)

Third-party Assurance: Deloitte & Touche LLP

UN Sustainable Development Goals

• SDG 3: Good Health and Well-being

The company's operations and strategy are aligned with SDG 3, particularly through its focus on health equity and access to healthcare.

Sustainable Products & Innovation

• No7 Beauty Company products with reduced plastic packaging
• Liz Earle products in recyclable packaging

Awards & Recognition

• 100 Best Corporate Citizens list
• Component of the Dow Jones Sustainability North America Index

Environmental Metrics

ESG Focus Areas

• Healthy Communities
• Healthy Planet
• Sustainable Marketplace
• Healthy and Inclusive Workplace

Environmental Achievements

• Reduced global carbon emissions by 14.9% from a 2019 baseline
• Less than 1% of Boots UK operational waste sent to landfill for the 3rd year running
• Walgreens recycling rates approximately 60%, up 6 percentage points from fiscal 2019 baseline
• Liz Earle achieved CarbonNeutral certification for its operations and Holiday 21 gifting range

Social Achievements

• Increased proportion of women in leadership roles globally by 2.3 percentage points
• Increased proportion of people of color in leadership roles in the U.S. by 2.4 percentage points
• Administered more than 34 million COVID-19 vaccinations in fiscal 2021, including more than 15 million doses in high social vulnerability index areas and more than 200,000 at off-site clinics in underserved areas
• Boots UK and No7 Beauty Company donated more than 680,000 toiletries and essentials to people living in hygiene poverty
• Walgreens raised more than $21 million for Red Nose Day in the USA

Governance Achievements

• Increased board diversity
• Executive compensation linked to DE&I targets
• Adopted TCFD reporting
• Published second global WBA DE&I Report

Climate Goals & Targets

Environmental Challenges

• Climate change impacts (extreme weather, floods)
• Supply chain disruptions
• Vaccine hesitancy in underserved communities
• High cost of prescription medications
• Opioid crisis
• Health inequities

Mitigation Strategies

• Vaccine Equity Initiative (including off-site clinics, marketing campaigns)
• Copay assistance programs
• Opioid abuse prevention programs (including naloxone education, Lucemyra stocking)
• Investment in energy efficiency projects and renewable energy
• Global Supplier Sustainability Program
• Health Equity Incubator in Chicago

Supply Chain Management

Supplier Audits: More than 100 of our highest spend owned-brand product suppliers completed assessments

Responsible Procurement

• Supplier Code of Conduct
• Ethical assessments
• Global Supplier Sustainability Program
• Responsible Minerals Sourcing position statement

Climate-Related Risks & Opportunities

Physical Risks

• Extreme weather conditions
• Rising sea levels
• Wildfires
• Floods

Transition Risks

• Regulatory changes
• Technology changes
• Increased cost of energy and commodities

Opportunities

• Energy efficiency projects
• Renewable energy investments

Reporting Standards

Frameworks Used: GRI, SASB, TCFD, UNGC

Certifications: CarbonNeutral (Liz Earle)

Third-party Assurance: Deloitte & Touche LLP

UN Sustainable Development Goals

• SDG 3: Good Health and Well-being
• SDG 12: Responsible Consumption and Production
• SDG 13: Climate Action

Initiatives related to healthcare access, waste reduction, emissions reduction, and sustainable sourcing contribute to these goals.

Sustainable Products & Innovation

• No7 Beauty Company products with less plastic, more recycled content
• Liz Earle products in glass jars and recycled plastic tubes

Awards & Recognition

• 100 Best Corporate Citizens list
• Dow Jones Sustainability North America Index

Environmental Metrics

ESG Focus Areas

• Healthy Communities
• Healthy and Inclusive Workplace
• Healthy Planet
• Sustainable Marketplace

Environmental Achievements

• Reduced Scope 1 and 2 carbon emissions by 3.7%, bringing our reduction to 25% compared with our 2019 baseline.
• Boots UK reduced food waste by 36%
• Boots Thailand changed from offering plastic to paper carrier bags in stores
• Walgreens exceeded its target of spending $700 million with diverse Tier 1 suppliers in the U.S. by $26 million
• Boots owned-brand cotton wool products are now Global Organic Textiles Standard (GOTS) certified
• WBA reported out to Roundtable on Sustainable Palm Oil (RSPO) as an entire organization for the first time. Boots and No7 Beauty Company exceeded 80% physically certified RSPO palm oil in their owned brand products
• Boots no longer sells wet wipes made with plastic fibers

Social Achievements

• Walgreens raised more than $25 million for the Susan G. Komen and The Leukemia and Lymphoma Society.
• In fiscal 2023, our partnership with Vitamin Angels achieved a major milestone celebrating 10 years of partnership and reaching over 400 million women and children with life-changing vitamins
• Over 400 Walgreens locations offered free HIV testing on National HIV Testing Day on June 27, 2023
• Boots has completed over 100,000 appointments for the NHS research program Our Future Health which aims to develop new ways to prevent, detect and treat diseases
• Across WBA, Business Resource Groups (BRG) continue to flourish. More than 6,200 employees have joined at least one of our 24 BRGs.
• Award winning DEI strategy - Disability:IN recognized Walgreens as its 'Employer of the Year'
• The Prince's Trust partnership with Boots UK has supported over 500 young people through employability programs since its inception
• WBA once again achieved Bronze status in the Stonewall Equality Index and Boots placed 139th in the Stonewall Workplace Equality Index (UK) for LGBTQ+ inclusion
• Boots UK and No7 Beauty Company continued their focus on supporting people through menopause by becoming the first health and beauty company to receive a menopause-friendly employer accreditation

Governance Achievements

• Continued limited assurance by Deloitte & Touche LLP for certain reported data and disclosures

Climate Goals & Targets

Environmental Challenges

• Supply chain disruptions due to climate events
• Rising cost of prescriptions
• Medication non-adherence
• Health inequities
• Climate change
• Waste management
• Plastic reduction

Mitigation Strategies

• Developed alternative sourcing strategies
• Collaborates with other businesses and organizations in the pharmaceutical supply chain to make medications more affordable and accessible through copay assistance
• Analytics help us predict the patients most likely to become non-adherent and identify custom ways to reach them and help them maintain their regimen
• Health Equity Champions Network
• Global emissions reduction targets (30% reduction by 2030)
• Zero Waste to Landfill (ZWTL) programs
• Reducing single-use plastic components in packaging

Supply Chain Management

Supplier Audits: 100% of our owned brand suppliers for compliance to our Ethical Trading Standards through on-site audits

Responsible Procurement

• Supplier Code of Conduct
• Modern Slavery and Human Trafficking Statement
• Human Rights Policy Statement
• THESIS

Climate-Related Risks & Opportunities

Physical Risks

• Extreme weather conditions
• Rising sea levels
• Changes in precipitation patterns

Transition Risks

• Regulatory changes
• Market shifts
• Uncertainty in energy prices

Opportunities

• Development of energy-efficient products
• New health-related services
• Increased demand for low-carbon products

Reporting Standards

Frameworks Used: GRI, SASB, TCFD, UNGC

Third-party Assurance: Deloitte & Touche LLP

Sustainable Products & Innovation

• No7 Future Renew

Awards & Recognition

• Disability:IN’s Employer of the Year for 2023
• Fair360 Top 50 Companies for Diversity
• Stonewall Workplace Equality Index Bronze Award
• Seramount Top Companies for Executive Women