Climate Change Data

Environmental Metrics

ESG Focus Areas

• Data Stewardship and Security
• Environmental Sustainability
• Community Commitment
• Diversity, Equity and Inclusion
• Ethical Behavior

Environmental Achievements

• Selected vendors like Amazon Web Services and Microsoft Azure for external data storage, leveraging their energy and carbon efficiency (up to 93% and 98% respectively compared to on-premise solutions).
• Corporate headquarters in Bowie, Maryland, and Washington D.C. offices located in LEED Gold certified buildings.
• Initiated green initiatives including environmentally efficient printers, recycled building materials, and paper recycling.

Social Achievements

• Created eight associate affinity groups to promote diversity and inclusion.
• Offered competitive compensation and benefits, including parental leave, tuition reimbursement, and an associate discounted stock purchase plan.
• Contributed direct funding and thousands of associate volunteer hours to various charities focusing on youth development, healthcare research, and community support.

Governance Achievements

• Strong corporate governance structure with oversight bodies like the Security Council and Executive Promotion Committee.
• Independent Board of Directors and a Lead Independent Director.
• Commitment to high ethical standards, outlined in the Code of Conduct and Ethics, covering topics such as integrity, compliance, diversity, and anti-retaliation.

Climate Goals & Targets

Supply Chain Management

Responsible Procurement

• Procurement supplier diversity program targeting increased spending with women- and minority-owned businesses.

Climate-Related Risks & Opportunities

Environmental Metrics

ESG Focus Areas

• Diversity, Equity, and Inclusion (DE&I)
• Associate Engagement and Support
• Data Stewardship and Security
• Environmental Sustainability
• Community Involvement

Environmental Achievements

• Reduced environmental impact through cloud-based operations and data-driven efficiency in healthcare.
• LEED Gold certified and Energy Star labeled corporate headquarters.

Social Achievements

• Launched Race and Ethnicity Data Enrichment offering to improve healthcare equity.
• Improved data completeness and accuracy, reducing 'unknown race' from 41.2% to 0.8% and 'unknown ethnicity' from 100% to 1.8% in a study.
• Over 11,000 hours invested in DE&I training by associates.
• All employees received unconscious bias training in 2022.
• 47% women and 36% minority representation in the associate population as of October 1, 2022.
• Procurement Supplier Diversity program to increase spending with women- and minority-owned businesses.
• Associate Pulse survey with 92% response rate, indicating high levels of associate trust and empowerment.

Governance Achievements

• Strong oversight bodies such as Security Council, Executive Promotion Committee, DE&I Steering Committee, and Intellectual Property Working Group.
• Commitment to high ethical standards, outlined in the Code of Conduct and Ethics.
• HITRUST and Payment Card Industry Data Security Standard certified.
• Trusted partner to the Centers for Medicare & Medicaid Services under their Qualified Entity Program.
• Issues annual and periodic Service Organization Audit SOC1 and SOC2 Type 2 reports.

Climate Goals & Targets

Environmental Challenges

• Not disclosed

Mitigation Strategies

• Not disclosed

Supply Chain Management

Supplier Audits: Not disclosed

Responsible Procurement

• Procurement Supplier Diversity program

Climate-Related Risks & Opportunities

Physical Risks

• Not disclosed

Transition Risks

• Not disclosed

Opportunities

• Not disclosed

Reporting Standards

Frameworks Used: Null

Certifications: HITRUST, Payment Card Industry Data Security Standard

Third-party Assurance: Not disclosed

UN Sustainable Development Goals

• Not disclosed

Not disclosed

Sustainable Products & Innovation

• Race and Ethnicity Data Enrichment offering

Awards & Recognition

• Not disclosed

Environmental Metrics

ESG Focus Areas

• Diversity, Equity, and Inclusion (DE&I)
• Environmental Sustainability
• Data Stewardship and Security
• Community Involvement
• Ethical Behavior

Environmental Achievements

• Achieved LEED Gold certification and Energy Star label for corporate headquarters in 2008.
• Utilized cloud-based platforms (AWS and Azure) for data storage, contributing to energy efficiency and carbon reduction.
• Implemented green initiatives in offices, including using recycled materials in furniture and environmentally friendly printing practices.

Social Achievements

• Achieved Great Place to Work® Certification in 2023.
• Increased female representation at the C-suite from 25% (2022) to 38.5% (2023) and minority representation from 8% to 22%.
• Invested over 12,000 hours in DE&I training in 2023.
• Implemented a Procurement Supplier Diversity Program to increase spending with minority- and women-owned businesses.
• Launched quarterly DE&I Thought Leadership Program with 400-700 attendees per month.

Governance Achievements

• Maintained high ethical standards, guided by a Code of Conduct and Ethics.
• Implemented an enhanced competency model, including a “Build an Inclusive Work Environment” success factor.
• Regularly conducts employee pulse surveys to gather feedback and drive improvements.

Climate Goals & Targets

Environmental Challenges

• Not disclosed

Mitigation Strategies

• Not disclosed

Supply Chain Management

Supplier Audits: Not disclosed

Responsible Procurement

• Procurement Supplier Diversity Program

Climate-Related Risks & Opportunities

Physical Risks

• Not disclosed

Transition Risks

• Not disclosed

Opportunities

• Not disclosed

Reporting Standards

Frameworks Used: Null

Certifications: Great Place To Work® Certified, HITRUST®, Payment Card Industry Data Security Standard

Third-party Assurance: Not disclosed

UN Sustainable Development Goals

• Not disclosed

Not disclosed

Sustainable Products & Innovation

• Not disclosed

Awards & Recognition

• Great Place To Work® Certification