Climate Change Data

Environmental Metrics

ESG Focus Areas

• Diversity, Equity, & Inclusion

Social Achievements

• Launched and expanded Team Member Resource Groups to promote employee connections, career development, community impact and consumer and marketplace growth.
• Delivering DEI training to all employees via online modules, videos, and e-learning experiences.
• Continuing efforts to attract and grow diverse talent and suppliers, offer inclusive product assortments, and ensure broad representation in marketing, digital, and on-air activities.

Climate Goals & Targets

Environmental Challenges

• COVID-19 pandemic and its impact on the economy, customers, vendors, and business operations.
• Supply chain disruptions due to factory closures, shipping delays, and labor shortages.
• Product shortages due to high market demand.
• Shipping disruptions due to global supply chain and labor market challenges.
• Increased product costs due to inflationary pressures.
• Fire at the Rocky Mount distribution center.
• Staffing issues and labor shortages.
• Increased wages and incentives to attract and retain employees.

Mitigation Strategies

• Mandated work-from-home for non-essential employees.
• Implemented increased cleaning protocols, social distancing measures, and temperature screenings.
• Reduced the number of people on-site at facilities.
• Diverted inbound deliveries to other distribution facilities.
• Evaluating secondary facilities to supplement fulfillment and returns demand.
• Assessing damage and submitting insurance claims related to the Rocky Mount fire.
• Received an advance of $100 million from insurance provider.
• Increased wages and offered incentives to address labor shortages.

Supply Chain Management

Climate-Related Risks & Opportunities