Climate Change Data

Environmental Metrics

ESG Focus Areas

• Environmental
• Social
• Ethical
• Corporate Governance (ESG)

Environmental Achievements

• Reduced carbon footprint generated by electricity consumption by 7%
• Reduced carbon footprint generated by employee business flights by 13%
• Switched to a 100% green energy supplier at the beginning of fiscal year 2020

Social Achievements

• Achieved a global workforce gender balance of 49.3% female and 50.7% male
• Implemented an Equality Plan addressing inclusive communication, salary gap verification, and reduction of gender gap in IT
• Implemented a harassment protocol
• Reduced work days lost to sickness by 21%
• Reduced voluntary attrition rate by 1%
• Invested over €300k on outsourced learning suppliers for employee training

Governance Achievements

• Continuously strives to achieve best practice in corporate governance, basing itself on the recommendations of Spain’s Code of Good Corporate Governance for Listed Companies
• Performs a corporate risk assessment annually
• Established a Compliance Committee to review and respond to employee concerns relating to business conduct and ethics
• Implemented a Compliance Training Program covering data governance, legal, ethics, and IT security

Climate Goals & Targets

Environmental Challenges

• Events affecting travel safety (e.g., Boeing 737-Max crashes, terrorist attacks, meteorological events, political instability)
• Reduced content availability due to carrier liquidations
• Commercial and intellectual property disputes
• Increased contractual complexities with Meta Search partners
• Significant increases in regulatory environment and consumer regulation

Mitigation Strategies

• Risk management process involving identification, measurement, and prioritization of risks
• Risk owners responsible for valuation, mitigation, and action plans
• Continuous risk tracking and reporting
• Quarterly updates on risk status and mitigating measures

Supply Chain Management

Supplier Audits: Contact centre suppliers provided certificates confirming compliance with Modern Slavery Act and other human and employee rights

Responsible Procurement

• Group Business Code of Conduct
• Group Gifts & Hospitality Policy
• Group Procurement & Significant Outsourced Suppliers Policy

Climate-Related Risks & Opportunities

Physical Risks

• Natural disasters

Transition Risks

• Changes in customer patterns

Reporting Standards

Frameworks Used: International Integrated Reporting Framework (IIRC), Global Reporting Initiative (GRI)

Certifications: ISO 14001 (data center suppliers)

Awards & Recognition

• Best Flight Booking Website (Opodo)
• Best Online Travel Partner – Global 2018
• Best Company to work for in Europe

Environmental Metrics

ESG Focus Areas

• Governance
• Stakeholder Engagement
• Sustainability/Respect for the Environment

Environmental Achievements

• Implementing new technologies and sustainable alternatives to reduce emissions, consumption, and waste in direct operations.

Social Achievements

• Nurturing an inclusive culture with equality of opportunity and respect.
• Implementing a flexible working policy and family-oriented measures.
• Creating a safe work environment.
• Offering diverse training, coaching, and mentoring.
• Facilitating measures for the integration of disadvantaged groups.
• Leveraging technology to automate customer service and improve user experience.
• Protecting customer data privacy with robust security controls.
• Sourcing from reputable suppliers with good track records for safety, customer service, and sustainability.
• Maintaining political neutrality and complying with taxation obligations.

Governance Achievements

• Establishing a Group Compliance Program (GCP) to manage regulatory and compliance risks and prevent bribery, corruption, or money laundering.
• Developing an online compliance training program for employees and significant third-party outsourcers.
• Establishing reporting channels for concerns relating to infringements or non-compliance.
• Attaining certifications from best-in-class organizations for regulatory areas material to the business.

Climate Goals & Targets

Environmental Challenges

• Indirect environmental impact generated by some of the products they intermediate.

Mitigation Strategies

• Teams are committed to exploring meaningful initiatives to contribute to a brighter future for travel and the planet.

Supply Chain Management

Responsible Procurement

• Acting with transparency and integrity in all business dealings.
• Holding suppliers to the same ethical, social, and environmental responsibility standards.
• Zero-tolerance policy towards violations of laws banning forced labor, slavery, and human trafficking.

Climate-Related Risks & Opportunities

Reporting Standards

Frameworks Used: GRI, IIRC