Climate Change Data

Amplifon S.p.A.

Climate Impact & Sustainability Data (2016, 2020, 2021, 2022, 2023, 2024-2030)

Reporting Period: 2016

Environmental Metrics

Total Carbon Emissions:3910 tCO2e/year (Italy, Scope 1 & 2)
Scope 1 Emissions:1607 tCO2e/year (Italy)
Scope 2 Emissions:2302 tCO2e/year (Italy)
Scope 3 Emissions:231 tCO2e/year (Italy)
Total Energy Consumption:6300 MWh/year (Italy)
Water Consumption:21751 m3/year (Italy)
Waste Generated:4.6 tons/year (Italy, special waste)

ESG Focus Areas

  • Customer Satisfaction
  • Employee Engagement
  • Community Awareness and Education
  • Business Ethics
  • Business Sustainability
  • Environmental Footprint

Environmental Achievements

  • First CO2 emissions estimation for Italy: 3,910 tCO2 (scope 1 and scope 2)

Social Achievements

  • Launched first global employee engagement survey with 88.4% response rate and 80.3% engagement index
  • 1,400 children and adults supported and 2,700 hearing solutions donated through the Miracle-Ear Foundation
  • 150,000 sets of earplugs distributed in one day for 'One Day Without Sound' campaign
  • 430,000 training hours provided (increase of almost 150% on 2015)
  • Rollout of Amplifon 360° customer experience in several EMEA countries

Governance Achievements

  • Announcement of new Anti-corruption program (to be launched in 2017)
  • Risk and Control Committee renamed 'Risk, Control and Sustainability Committee' to oversee sustainability matters

Climate Goals & Targets

Environmental Challenges

  • Data collection limitations for some ESG metrics
  • Need to extend environmental performance monitoring to all countries
  • Addressing noise pollution and its impact on hearing health
  • Overcoming psychological obstacles and prejudices preventing people from seeking hearing care
Mitigation Strategies
  • Refined data collection methods and implemented structured processes
  • Ongoing efforts to monitor environmental performance and set sustainable goals
  • Prevention and education campaigns targeting various age groups and communication channels
  • Targeted campaigns on social media to address psychological barriers and promote awareness

Supply Chain Management

Responsible Procurement
  • Relations with best manufacturers to guarantee product safety and quality
  • Monitoring of suppliers’ roadmaps to leverage technological advances

Climate-Related Risks & Opportunities

Reporting Standards

Frameworks Used: GRI G4 Sustainability Reporting Guidelines

Awards & Recognition

  • Gold Seal for Service in Italy (Champions of Service)

Reporting Period: 2020

Environmental Metrics

Total Carbon Emissions:4335 tCO2e/year
Scope 1 Emissions:4335 tCO2e/year
Scope 2 Emissions:8890 tCO2e/year (Location-based), 6631 tCO2e/year (Market-based)
Scope 3 Emissions:994 tCO2e/year
Renewable Energy Share:28%
Total Energy Consumption:168390 GJ/year
Waste Generated:308683 tons/year

ESG Focus Areas

  • Product & Service Stewardship
  • People Empowerment
  • Community Impact
  • Ethical Behavior

Environmental Achievements

  • Increased the use of certified renewable electricity to at least 70% of the electricity consumption of offices and direct shops by 2023, avoiding the related CO2e emissions
  • Avoided the emission of more than 2,800 tons of CO2e through the purchase of electricity from renewable sources in Germany, the Netherlands, and partly also in Spain and Australia.

Social Achievements

  • Launched several initiatives to facilitate internal dialog and proximity with our employees during the longer periods of remote working by means our “Stronger Together” program.
  • Introduced a new Whistleblowing System to ensure a safe, respectful and protected workplace.
  • Maintained an appropriate level of gender representation in the global back-office population (always above 50% ) and the global leadership population (always above 25% )

Governance Achievements

  • Updated our Group Code of Ethics to bring it more in line with the values expressed by our corporate culture.
  • Introduced a new Whistleblowing System in Italy at the end of 2020, and in the US and Australia at the beginning of 2021.

Climate Goals & Targets

Short-term Goals:
  • Raise awareness every year about hearing care among more than 160 million people over the age of 55 until 2023
  • Offer free hearing tests, generating a total saving of more than €700 million for customers and prospects in the three years period 2021-2023
  • Achieve at least 85% global penetration of the Amplifon Product Experience (APE) in the addressable market of various Countries by 2023
  • Provide at least 3 days on average of training per year per capita for both back- office staff and the global field force (excluding specific plans), with unlimited access to the e-learning training platform until 2023
  • Ensure that at least 40% of the back- office population and at least 25% of the field force population are assessed as talents & high performers to access the succession pipeline by 2023
  • Ensure a participation rate of at least 85% in the global engagement survey, with at least 90% of respondents stating that they feel engaged (rating >=3) until 2023
  • Maintain an appropriate level of gender representation in the global back-office population (always above 50% ) and the global leadership population (always above 25% ) until 2023
  • Contribute to the ramp-up of the Amplifon Foundation with approximately €3 million by 2023
  • Extend the “Listen Responsibly” program to new Countries and involve a total of at least 40,000 students and 1,600 schools by 2023
  • Map at least 20,000 noise measurements from 6,000 people through the noise tracker of the “Listen Responsibly” app by 2023
  • Define a global supplier evaluation framework based on ESG risks by 2021
  • Increase the use of certified renewable electricity to at least 70% of the electricity consumption of offices and direct shops by 2023
  • Increase the penetration and use of rechargeable hearing aids avoiding the use of more than 200 million batteries by 2023

Environmental Challenges

  • Covid-19 pandemic and the imposition of lockdown measures affected performance.
  • Difficulty in hiring and/or lack of adequate and qualified personnel.
  • Potential risks linked to crimes of corruption.
  • Lack of energy efficiency strategies.
  • Difficulties for customers in accessing Amplifon’s services.
  • Lack of a harmonious and effective investment plan for the community.
  • Deficiencies in safety measures for customers.
  • Occurrence of unethical business practices and unfair competition.
Mitigation Strategies
  • Implemented actions aimed at mitigating its financial impacts, including cost containment and protecting financial position.
  • Intensified employer branding activities, partnerships with universities, and implemented the “Make More Possible” Employee Value Proposition.
  • Adopted 231 Model in Italy, Group Anti-Corruption Policy, and Group Whistleblowing Policy.
  • Studied measures and initiatives for energy efficiency, and progressively purchased electricity from renewable sources.
  • Offered free hearing tests, invested in network expansion, and scaled-up remote services.
  • Launched the “We Care” program and supported Amplifon Foundation, Miracle-Ear Foundation, and GAES Solidaria Foundation.
  • Close cooperation with suppliers, training of hearing care specialists, monitoring of regulatory changes, and insurance coverage.
  • Adoption of 231 Model in Italy, Group Anti-Corruption Policy, Group Whistleblowing Policy, Code of Ethics, and Group Policy concerning the review and approval of content for marketing campaigns.

Supply Chain Management

Responsible Procurement
  • All suppliers must acknowledge and comply with Amplifon’s Code of Ethics.
  • Suppliers of hearing aids must recognize and comply with the principles set forth in Amplifon’s Sustainability Policy.

Climate-Related Risks & Opportunities

Reporting Standards

Frameworks Used: GRI Sustainability Reporting Standards

Certifications: ISO 9001 and ISO 13485:2016 (Italy)

Third-party Assurance: KPMG S.p.A.

UN Sustainable Development Goals

  • 3 (Good Health and Well-Being)
  • 5 (Gender Equality)
  • 7 (Affordable and Clean Energy)
  • 8 (Decent Work and Economic Growth)
  • 10 (Reduced Inequality)
  • 12 (Responsible Consumption and Production)

The Sustainability Plan goals are aligned with these SDGs.

Sustainable Products & Innovation

  • Amplifon Product Experience (APE) with Amplifon branded products and multichannel ecosystem.
  • Rechargeable hearing aids.

Reporting Period: 2021

Environmental Metrics

Total Carbon Emissions:5,231 tCO2e/year (Scope 1); 8,392 tCO2e/year (Scope 2, Location-based); 6,613 tCO2e/year (Scope 2, Market-based); 1,833 tCO2e/year (Scope 3)
Scope 1 Emissions:5,231 tCO2e/year
Scope 2 Emissions:8,392 tCO2e/year (Location-based); 6,613 tCO2e/year (Market-based)
Scope 3 Emissions:1,833 tCO2e/year
Renewable Energy Share:30% (direct stores), 38% (headquarters)
Total Energy Consumption:195,512 GJ/year
Water Consumption:266,000 m3/year
Waste Generated:301.4 tons/year

ESG Focus Areas

  • Product & Service Stewardship
  • People Empowerment
  • Community Impact
  • Ethical Behavior

Environmental Achievements

  • Increased the use of certified renewable electricity to 30% of the electricity consumption of offices and direct shops.
  • Saved approximately 131 million batteries through the sale of rechargeable hearing aids (2018-2021).

Social Achievements

  • Reached over 170 million people with awareness-raising campaigns on hearing well-being.
  • Offered free hearing tests, generating a total saving of €200 million for customers.
  • Achieved 89% global penetration of the Amplifon Product Experience (APE).
  • Received the EMEA 2022 Top Employer certification.

Governance Achievements

  • Signed up to the United Nations Global Compact.
  • Included in the MIB ESG index.

Climate Goals & Targets

Short-term Goals:
  • Raise awareness about hearing care among more than 160 million people over 55 by 2023.
  • Offer free hearing tests, generating a total saving of more than €700 million for customers by 2023.
  • Achieve at least 85% global penetration of APE by 2023.
  • Provide at least 3 days on average of training per year per capita by 2023.
  • Ensure at least 40% of back-office and 25% of field force are assessed as talents by 2023.
  • Ensure 85% participation rate in global engagement survey by 2023.
  • Maintain appropriate gender representation in back-office and leadership populations by 2023.
  • Contribute to the ramp-up of the Amplifon Foundation with approximately €3 million by 2023.
  • Extend the “Listen Responsibly” program to new countries and involve at least 40,000 students and 1,600 schools by 2023.
  • Map at least 20,000 noise measurements through the “Listen Responsibly” app by 2023.
  • Define a global supplier evaluation framework based on ESG risks by 2023 and implement this framework in a pilot country by 2023.
  • Increase the use of certified renewable electricity to at least 70% by 2023.
  • Increase the penetration and use of rechargeable hearing aids avoiding the use of more than 200 million batteries by 2023.

Environmental Challenges

  • Potential strategic and financial risks related to company performance in relation to the economic and global context and uncertainties from the effects of Covid-19.
  • Possible regulatory pressures on reporting sustainability commitment requirements.
  • Possible difficulty for older people in accessing points of sale and stigmatization of hearing care.
  • Possible limitations in technological development, digitalization, and customization of services.
  • Possible non-conformity with specific rules on quality and product labeling.
  • Potential operating and non-conformity risks related to cybersecurity and data privacy breaches.
  • Potential reputational risks related to imprecise or not fully transparent information to customers.
  • Difficulties in identifying, attracting, retaining, and training qualified talents.
  • Potential non-conformity and operating risks related to failure to comply with health and safety regulations.
  • Potential non-conformity and reputational risks related to possible cases of discrimination in the workplace.
  • Potential operating and reputational risks relating to the loss of talents through low retention and limited well-being and internal engagement activities.
  • Potential reputational risks related to incomplete effectiveness of awareness and communication programs.
  • Potential reputational risks related to a not fully effective dissemination of expertise and resources for local communities.
  • Potential regulatory risks depending on the development of the regulatory framework.
  • Potential non-conformity and reputational risks related to cases of corruption, unfair competition, or unethical business practices.
  • Potential risks of non-conformity with laws and regulations on the correct management of waste.
  • Potential operating, financial, non-conformity, and reputational risks related to Group energy consumption and commitment in terms of the fight against climate change.
  • Potential operating, financial, non-conformity, and reputational risks relating to failure to comply with minimum standards of ethical conduct along the supply chain.
Mitigation Strategies
  • Actions implemented from 2020 on cost reduction, maximizing cash generation and strengthening the financial structure.
  • Supervisory activities for issues related to sustainability by the Control, Risks and Sustainability Committee.
  • Continuous alignment between the IR & Sustainability team, all corporate functions, as well as the regions and countries, with regard to the reporting of sustainability, regulatory requirement and any projects.
  • Offering of examinations, hearing tests and trials free of charge.
  • Investments in the expansion of the network.
  • Awareness-raising campaigns on the importance of hearing care to overcome stigma.
  • Introduction of digital products and services, technologically advanced and capable of interacting at any time with customers through the Amplifon App.
  • Intensification of services offered remotely.
  • Specific training activities for hearing care professionals on products and services offered and on interaction with customers.
  • Close cooperation with hearing aid manufacturers.
  • Monitoring of regulatory changes.
  • Conformity to local and regional laws and regulations relating to health and safety.
  • ISO certification and the introduction of procedures for adaptation to the new Medical Devices Regulation (EU) 2017/745.
  • Conformity with the general Regulation on data protection (General Data Protection Regulation, GDPR).
  • Establishment of an internal cybersecurity committee.
  • Investments in cybersecurity and IT security systems.
  • Training and awareness-raising activities.
  • Training hearing care professions on the correct use of products and the Amplifon App.
  • Global guidelines for revising and approving marketing contents.
  • Amplifon 360 protocol for providing all major customers with information and insight during the customer journey.
  • Support for research in order to disseminate information based on clinical evidence.
  • Intensification of employer branding initiatives, partnerships with universities, internships, recruitment and talent attraction activities.
  • Upgrading of the training programs and platforms (Ampli Academy) and continuous investment in the training of hearing care professionals.
  • Introduction of talent mapping processes for the development of succession plans.
  • Expansion of the Leadership Program for professional development.
  • Implementation of the Performance Development Review (PDR).
  • Recognition and investment in top performers and talents.
  • Conformity with local and regional regulations on the health and safety of employees.
  • Code of Ethics and corporate culture programs.
  • Sustainability Policy.
  • Training, communication, and internal engagement activities.
  • Launch of the 2021 edition of the Global Engagement Survey “Your Voice”.
  • Membership of the UN Global Compact.
  • Smart-working program.
  • Package of flexible benefits.
  • Short and long-term incentive schemes.
  • Implementation of a Global Press Book and country and corporate editorial meetings.
  • Investments in an integrated multi-channel and communication strategy approach.
  • Awareness-raising and education activities for the new generations in the “Listen Responsibly” program.
  • Support for research in order to disseminate information based on clinical evidence.
  • Launch of the “We Care” program.
  • Support of the Amplifon Foundation, Miracle-Ear Foundation and GAES Solidaria Foundation.
  • Specific local activities supporting local communities.
  • Establishment of the Regulatory Affairs function.
  • Continuous monitoring of regulatory changes and their evolution.
  • Development and coordination of local action plans relating to any regulatory changes.
  • Active participation in discussions, industry associations and institutions.
  • Adoption of Model 231 in Italy and related supervisory, maintenance and updating activities.
  • Group Anti-corruption Policy.
  • Group Whistleblowing Policy and related reporting channels.
  • Code of Ethics and corporate culture programs.
  • Sustainability Policy.
  • Training and communication activities.
  • Communication crisis management manual.
  • Implementation of the Supplier Code of Conduct.
  • Training delivered to local representatives on the reporting of environmental data.
  • Adoption of the Sustainability Plan.
  • Studying the measures and initiatives for reducing waste in offices and stores.
  • Progressive sale of rechargeable hearing devices to reduce the number of batteries.
  • Membership of the UN Global Compact.
  • Training delivered to local representatives on the reporting of environmental data.
  • Studying the measures and initiatives for energy efficiency in offices and stores.
  • Progressive purchase of electricity from renewable sources.
  • Membership of the UN Global Compact.
  • Acceptance of the Code of Ethics by suppliers.
  • Subscription of the Sustainability Policy by direct suppliers.
  • Implementation of the Supplier Code of Conduct.
  • Definition of a new global framework for the evaluation of suppliers.

Supply Chain Management

Responsible Procurement
  • Supplier Code of Conduct
  • Integration of sustainability criteria into supplier selection

Climate-Related Risks & Opportunities

Transition Risks
  • Potential risk of an increase in operating costs caused by the increase in energy procurement costs.
  • Potential risk of non-conformity with regulations relating to mitigation and adaptation to climate change.
  • Potential market and reputational risks due to the increase in sector competitiveness.
Opportunities
  • Opportunities for minimizing energy consumption, emissions, and costs.
  • Opportunities for using innovative, low emission solutions for logistics.
  • Opportunities for promoting good environmental and behavioral practices with regard to suppliers.
  • Opportunities for activating management paths for the end of the life of the product.

Reporting Standards

Frameworks Used: GRI Standards

Certifications: ISO 13485:2016 (Amplifon App)

Third-party Assurance: KPMG S.p.A.

UN Sustainable Development Goals

  • 3 (Good Health and Well-Being)
  • 5 (Gender Equality)
  • 7 (Affordable and Clean Energy)
  • 8 (Decent Work and Economic Growth)
  • 10 (Reduced Inequalities)
  • 12 (Responsible Consumption and Production)
  • 17 (Partnerships for the Goals)

Objectives aligned with SDGs throughout the value chain.

Sustainable Products & Innovation

  • Cube All-in-One packaging
  • Rechargeable hearing aids

Awards & Recognition

  • Global Sustainability Yearbook 2022
  • Top Employer EMEA 2022
  • Assochange prize
  • ESG Identity – IGI COMPANY 2021
  • Reader’s Digest Trusted Brand

Reporting Period: 2022

Environmental Metrics

Total Carbon Emissions:156,693 tCO2e/year
Scope 1 Emissions:5,745 tCO2e/year
Scope 2 Emissions:7,175 tCO2e/year
Scope 3 Emissions:143,773 tCO2e/year
Renewable Energy Share:52%
Total Energy Consumption:214,248 GJ/year
Water Consumption:131,000 m3/year
Waste Generated:685,346 tons/year
Carbon Intensity:-14% compared to pre-pandemic levels.

ESG Focus Areas

  • Product & Service Stewardship
  • People Empowerment
  • Community Impact
  • Ethical Behavior

Environmental Achievements

  • Increased the use of certified renewable electricity to 52% of total electricity consumption for offices and direct stores.
  • Contributed to saving approximately 194 million batteries per year thanks to rechargeable hearing devices.
  • Completed the first analysis of the Group’s indirect CO2 emissions (Scope 3).

Social Achievements

  • Adopted the DEIB (Diversity, Equity, Inclusion, Belonging) Policy.
  • Received the Top Employer 2023 certification in Europe, the United States, and New Zealand.
  • Launched the “Listen Responsibly” program in France, reaching about 32,000 students.

Governance Achievements

  • Updated the stakeholders map and defined a stakeholder engagement plan.
  • Updated the materiality analysis through direct involvement of stakeholders.
  • Participated in the CDP Climate Change questionnaire for the first time.

Climate Goals & Targets

Long-term Goals:
  • Not disclosed
Medium-term Goals:
  • Provide at least 3 days on average of training per year per capita for employees by 2023.
  • Ensure that at least 40% of the back-office population is assessed as talents & high performers by 2023.
  • Increase the use of certified renewable electricity to at least 70% by 2023.
Short-term Goals:
  • Raise awareness about hearing care among more than 160 million people over 55 every year until 2023.
  • Offer free hearing tests, generating a total saving of more than €700 million for customers by 2023.
  • Achieve at least 85% global penetration of the Amplifon Product Experience (APE) by 2023.

Environmental Challenges

  • Energy crisis and climate change-related disasters.
  • Geopolitical instability and inflation.
  • Covid-19 related restrictions in some geographical areas.
Mitigation Strategies
  • Analysis of carbon footprint and development of sustainable solutions.
  • Monitoring geopolitical situation and potential risks.
  • Rigorous operating protocol to guarantee customer and staff safety.

Supply Chain Management

Responsible Procurement
  • Supplier Code of Conduct; integration of sustainability criteria into procurement processes; supplier ESG risk evaluation framework.

Climate-Related Risks & Opportunities

Physical Risks
  • Extreme weather events; physical damage to infrastructure and assets.
Transition Risks
  • Increase in operating costs due to rising energy prices; non-compliance with climate change regulations; reputational risks related to lack of climate strategy; increased sector competitiveness.
Opportunities
  • Minimizing energy consumption and costs; using low-emission solutions for logistics; promoting good environmental practices among suppliers; activating end-of-life product management.

Reporting Standards

Frameworks Used: GRI

Certifications: ISO 14001 (Amplifon Ibérica)

Third-party Assurance: KPMG S.p.A.

UN Sustainable Development Goals

  • 3 (Good Health and Well-Being)
  • 5 (Gender Equality)
  • 7 (Affordable and Clean Energy)
  • 8 (Decent Work and Economic Growth)
  • 10 (Reduced Inequality)
  • 12 (Responsible Consumption and Production)
  • 17 (Partnerships for the goals)

Amplifon's activities and goals contribute to these SDGs through various initiatives related to hearing care, employee well-being, community engagement, and sustainable business practices.

Sustainable Products & Innovation

  • Amplifon Product Experience (APE); rechargeable hearing aids; eco-sustainable packaging.

Awards & Recognition

  • Top Employer 2023; Gender Equality Certification (Winning Women Institute); Best Company in Europe in Investor Relations (Institutional Investor); ESG Identity – IGI COMPANY 2022; included in Sustainalytics’ 2023 Top-rated ESG Companies List; Sodalitas Call for Future; Le Point ranking for most responsible companies; Italy’s Best Employers for Women 2023; most climate conscious companies (Corriere della Sera); Financial Times «Europe Diversity Leaders».

Reporting Period: 2023

Environmental Metrics

Total Carbon Emissions:143,913 tCO2e/year
Scope 1 Emissions:7,203 tCO2e/year
Scope 2 Emissions:4,815 tCO2e/year
Scope 3 Emissions:131,895 tCO2e/year
Renewable Energy Share:74%
Total Energy Consumption:241,887 GJ/year
Water Consumption:148,000 m3/year
Waste Generated:550,805 tons/year
Carbon Intensity:Not disclosed

ESG Focus Areas

  • Product & Service Stewardship
  • People Empowerment
  • Community Impact
  • Ethical Behavior

Environmental Achievements

  • Increased the share of electricity purchased from renewable sources to around 74%, avoiding the emission of approximately 8,621 tons of CO2e.
  • Reduced the flow of returns from stores to hearing aid manufacturers by double digits compared to 2022.
  • Saved approximately 254 million batteries a year through the sale of rechargeable hearing aids.

Social Achievements

  • Certified as “Top Employer 2024” for the third year in a row.
  • Recognized among the 100 “Most Loved Workplaces” at the global level.
  • Launched a new Global DEIB Action Plan.
  • Awarded Gender Equality Certification from Winning Women Institute.

Governance Achievements

  • Adopted a new Environmental Policy.
  • Formalized commitment to the Science-Based Target initiative.
  • Updated the Group Whistleblowing Policy.
  • Implemented a new supplier ESG global evaluation framework.

Climate Goals & Targets

Long-term Goals:
  • Not disclosed
Medium-term Goals:
  • Implement the New Store Protocol in at least one-third of countries by 2026.
  • Reach 100% of green electricity supply for HQs and direct stores by 2030.
  • Reach more than 60% hybrid or fully electric global car fleet by 2030.
Short-term Goals:
  • Offer free complete hearing tests, generating a total saving of more than €600 million for prospects and customers in the period 2024-2026.

Environmental Challenges

  • Potential climate-related risks (physical and transitional)
  • Supply chain disruptions due to extreme weather events at supplier sites.
  • Potential non-compliance with evolving climate change regulations.
Mitigation Strategies
  • Elaborated on the Climate Change Risk Assessment (CCRA) in accordance with TCFD recommendations.
  • Implemented a diversified procurement strategy to reduce reliance on single suppliers.
  • Implemented initiatives to increase energy efficiency and reduce greenhouse gas emissions.

Supply Chain Management

Supplier Audits: Pilot implementation of ESG assessment framework in Italy, covering 115 suppliers.

Responsible Procurement
  • Supplier Code of Conduct
  • ESG criteria integrated into procurement decisions

Climate-Related Risks & Opportunities

Physical Risks
  • Extreme weather events (heat waves, floods, fires, hurricanes)
Transition Risks
  • Policy and legal risks
  • Reputational risks
  • Market risks
  • Technological risks
Opportunities
  • Not disclosed

Reporting Standards

Frameworks Used: GRI, TCFD, UN Global Compact

Certifications: ISO 14001 (Spanish subsidiary)

Third-party Assurance: KPMG S.p.A.

UN Sustainable Development Goals

  • Not disclosed

Not disclosed

Sustainable Products & Innovation

  • Rechargeable hearing aids
  • Eco-friendly packaging

Awards & Recognition

  • Top Employer 2024
  • Most Loved Workplaces

Reporting Period: 2024-2030

Environmental Metrics

ESG Focus Areas

  • Product & Service Stewardship
  • People Empowerment
  • Community Impact
  • Ethical Behavior

Environmental Achievements

  • 100% renewable electricity supply for HQs and direct stores by 2030
  • Increase the penetration and use of rechargeable hearing aids, avoiding the use of more than 320 million batteries per year by 2028
  • Install in at least 50% of direct stores end-of-life battery collectors for a new centralized collection and recycling process by 2028
  • Define and launch a new Amplifon-branded product reusable packaging with revised materials by 2025

Social Achievements

  • Provide at least 3 days on average of training per year per capita for back-office employees (including at least 2 hours on average of training on sustainability-related topics) and field force employees up to 2026
  • Launch a new Global DEIB (Diversity, Equity, Inclusion, Belonging) Action Plan by 2024, including bias-free workshops for the DEIB committee & core team and all global leaders by 2024
  • Extend the “Listen Responsibly” program to involve a total of at least 10 million people under 35 globally by 2028 through digital communication campaigns and events
  • Reach at least 5.000 employees’ participation in Foundations’ volunteering and Social Ambassadorship initiatives in the period 2024-2026

Governance Achievements

  • Achieve Supplier Code of Conduct acceptance and assess ESG practices of 100% of its direct suppliers and at least 50% of key indirect suppliers by 2026
  • Set and submit near-term decarbonization Science-based Targets by 2025
  • Targets are reflected in the Company’s Remuneration Policy which is tied to Top Management’s short- and long-term variable compensation
  • Targets are linked to three ESG-linked credit lines

Climate Goals & Targets

Long-term Goals:
  • Reach 100% of green electricity supply for HQs and direct stores by 2030
Medium-term Goals:
  • Reach at least 50.000 total noise measurements via the noise tracker of the “Listen Responsibly” app by 2026
  • Reach more than 60% hybrid or fully electric global car fleet by 2030
Short-term Goals:
  • Offer free complete hearing tests, generating a total saving of more than €600 million for prospects and customers in the period 2024-2026
  • Implement the New Store Protocol in at least one-third of the countries where Amplifon operates by 2026
  • Invest in future audiologists and hearing care professionals by offering adult professional programs and licensing support involving at least 800 people globally in 2024-2026

Supply Chain Management

Supplier Audits: 100% of its direct suppliers and at least 50% of key indirect suppliers by 2026

Responsible Procurement
  • Supplier Code of Conduct

Climate-Related Risks & Opportunities

Sustainable Products & Innovation

  • rechargeable hearing aids