Climate Change Data

Environmental Metrics

ESG Focus Areas

• Workplace Quality
• Environmental Protection
• Supply Chain Management
• Customer Services
• Protection of intellectual property
• Anti-corruption/Anti-money laundering
• Community Involvement

Environmental Achievements

• GEH received the Macao Green Hotel Silver Award
• Implemented initiatives to maximise energy conservation (reusing waste heat, adopting cooling tower systems, using lift energy-saving devices, installing eco-light bulbs, ensuring proper steam leakage and insulation management, shutting-off lighting and air-conditioning when a guest room is not in use, installing thermostats with outdoor temperature sensors, installing ventilation fan controls in kitchen areas)
• Created a paperless working environment
• Incorporated various environmental initiatives to minimise waste generation (reusing shower gel bottles, separating recyclable materials from waste)

Social Achievements

• Maintained a relatively low staff turnover rate among managerial positions
• Approximately 34% of the staff have worked for the Group for five years or more
• Dedicated around 17,508 hours to staff training (approximately 14 hours per employee)
• Around 150 frontline staff obtained MORS certifications
• Mobilised over 100 staff members to participate in Oxfam Rice Sale Fundraising Event
• Staff participated in an outbound volunteering activity to Hubei Province
• Staff participated in a tree planting day and a guided field trip to the Mai Po Nature Reserve
• Named as 5 Years Plus Caring Company by the Hong Kong Council of Social Service

Governance Achievements

• Established policies and procedures for preventing corruption and anti-money laundering
• Adopted a whistleblowing system
• Employees received anti-corruption and anti-money laundering training
• No legal case regarding corrupt practices was brought against the Company or its employees
• No whistle-blowing concerning criminal offence or misconduct was reported
• Compliance procedures are in place to ensure adherence to applicable laws, rules and regulations

Climate Goals & Targets

Environmental Challenges

• Macau’s gross gaming revenue plunged 16.8% year-on-year due to suppressed visitor spending amid a cooling Chinese economy and an ongoing austerity initiative
• worsening trend was a result of tighter visa restrictions, new measures on controlling cross-broader capital flows, implementation of a smoking ban on mass market gaming floors, and the protest in Hong Kong

Mitigation Strategies

• Endeavours to enhance its competitiveness, improve operational efficiency and promptly respond to the challenging conditions

Supply Chain Management

Responsible Procurement

• Selection of suppliers is based on criteria such as quality, price, delivery timeliness, supplier’s capability and experience, with preference given to those who demonstrate their environmental commitment

Climate-Related Risks & Opportunities

Awards & Recognition

• TripAdvisor Certificate of Excellence Award 2014
• Ctrip Best Partner 2014
• Macao Green Hotel Silver Award

Environmental Metrics

ESG Focus Areas

• Environmental
• Workplace Quality
• Operating Practice
• Community Involvement

Environmental Achievements

• Reduced liquefied petroleum gas consumption at Grand Emperor Hotel by 18% after implementing an advanced heat recovery ventilator.
• Grand Emperor Hotel received the Macao Green Hotel Silver Award 2015-2018.

Social Achievements

• Implemented various training courses to promote customer serving skills, occupational safety, personal and food hygiene, fire and emergency response and first aid.
• Invited professionals from a management consultancy to provide training for managerial staff to develop leadership skills.
• More than 20 staff participated in an outdoor team-building program.
• 128 frontline staff obtained MORS certifications.

Governance Achievements

• Established a whistleblowing system and procedures.
• No legal case regarding corrupt practices was brought against the Group or its employees during the reporting period.

Climate Goals & Targets

Environmental Challenges

• Minimizing the Group's carbon footprint from air conditioning and lighting.
• Managing environmental impacts from daily operations.

Mitigation Strategies

• Implemented various measures to reduce energy and resource use, minimize waste, increase recycling, and promote environmental protection in the supply chain.
• Updated air-conditioning systems to increase operating efficiency.
• Implemented initiatives to maximize recycling and minimize waste generation (e.g., paperless processing, duplex printing, electronic communication).

Supply Chain Management

Responsible Procurement

• Preference given to suppliers demonstrating environmental commitment.

Climate-Related Risks & Opportunities

Reporting Standards

Frameworks Used: HKEX ESG Reporting Guide

Awards & Recognition

• Macao Green Hotel Silver Award 2015-2018
• Various hospitality awards (listed in section 4.2)

Environmental Metrics

ESG Focus Areas

• Environment
• Workplace
• Operating Practices
• Community

Environmental Achievements

• Reduced liquefied petroleum gas consumption at Grand Emperor Hotel with an advanced heat recovery ventilator.
• Achieved positive results in energy efficiency improvements at Grand Emperor Hotel through various energy-saving initiatives (reuse of waste heat, cooling tower systems, minimizing chiller use, energy-saving devices for lifts, LED lamps).
• Received the Macao Green Hotel Award – Certificate of Merit, 2019-2021.

Social Achievements

• Maintained a relatively low staff turnover rate among managerial positions.
• 53% of staff had worked for the Group for five years or more as of March 31, 2020.
• Organized various employee activities (beauty course, tray race, staff BBQ gathering, staff birthday party) to improve work-life balance and team spirit.
• Provided comprehensive training programs (16,500 hours in 2020) covering occupational safety, customer service, communication, conflict management, hygiene, and big data application.
• Supported staff participation in the MORS Gold Pin Competition and provided professional training programs under the MORS certification scheme.

Governance Achievements

• Established policies and procedures for anti-corruption, anti-money laundering, and counter-terrorist financing.
• Adopted a whistle-blowing policy and procedures.
• No legal cases regarding corrupt practices were brought against the Group or its employees during the reporting period.

Climate Goals & Targets

Environmental Challenges

• Decreased occupancy level of Grand Emperor Hotel due to the COVID-19 pandemic, resulting in lower energy consumption.

Mitigation Strategies

• Formulated contingency plans and implemented precautionary measures to safeguard the health and well-being of staff and customers during the COVID-19 pandemic (distribution of epidemic prevention bags, covering the cost of surgical masks, strengthened disinfection and cleaning of the workplace, measures in hotel operations).

Supply Chain Management

Responsible Procurement

• Selection of suppliers based on quality, price, delivery timeliness, supplier’s capability and experience, with preference given to suppliers who demonstrate their environmental commitment.

Climate-Related Risks & Opportunities

Reporting Standards

Frameworks Used: HKEX ESG Reporting Guide

Awards & Recognition

• Macao Green Hotel Award – Certificate of Merit, 2019-2021
• Hotels.com Loved By Guests Award 2020
• Asia Culinary Exchange Gold of Distinction Award, 2019
• Tripadvisor Hall of Fame, 2019
• Tripadvisor Certificate of Excellence Award, 2012 – 2019
• Dianping Customer Review Awards, 2018 – 2019
• Booking.com Guest Review Awards, 2016 – 2018
• SKYSCAPE Magazine Most Influential Entertainment Hotel Brand Award, 2018
• Ctrip Best Hotel Awards – Gold Award, 2017

Environmental Metrics

ESG Focus Areas

• Environmental Protection
• Workplace Quality
• Operating Practice
• Community Involvement

Environmental Achievements

• Reduced LPG consumption at Grand Emperor Hotel by installing an advanced heat recovery ventilator in the air-conditioning system.
• Increased recycling efforts through paperless processing, duplex printing, and waste sorting.
• Donated unconsumed food to people in need through Foodlink Foundation.

Social Achievements

• Provided comprehensive benefits to employees, including MPF contributions, medical coverage, and extra paid annual leave.
• Organized staff activities to promote work-life balance and team spirit.
• Offered paid vaccination leave to employees.

Governance Achievements

• Established policies and procedures for anti-corruption, anti-money laundering, and counter-terrorist financing.
• Implemented a whistle-blowing policy and procedures.

Climate Goals & Targets

Environmental Challenges

• Potential risks of climate change, including increased energy consumption and potential decrease in customer visits due to extreme weather.
• Covid-19 pandemic impacting operations and training.

Mitigation Strategies

• Actively promotes efficient use of energy and adopts green technologies.
• Monitors potential risks of climate change and implements preventive and emergency measures.
• Strengthened disinfection and cleaning of the workplace.
• Adopted measures in hotels and serviced apartments to prevent Covid-19 spread, including providing hand sanitizers, body temperature scanners, and requiring staff to wear masks and gloves.

Supply Chain Management

Responsible Procurement

• Preference given to suppliers who demonstrate environmental commitment.
• Frequent visits to supplier workplaces to promote proper labor standards.
• Termination of contracts with suppliers using child or forced labor.

Climate-Related Risks & Opportunities

Physical Risks

• Extreme weather events deterring customers.

Reporting Standards

Frameworks Used: HKEX ESG Reporting Guide

Awards & Recognition

• Agoda Customer Review Award 2021
• Hotels.com Loved by Guests Awards 2021
• Trip.com Best Strategic Partner
• WeddingHK Best Featured Wedding Venue: The Crown
• 2021 Green Hotel Awardees – Silver Award
• Booking.com Traveller Review Awards 2021
• Hotels.com Loved By Guests Award 2020 & 2021
• Macau Environmental Protection Bureau Macao Green Hotel Award – Certificate of Merit, 2019-2021
• CEM Macau Energy Saving Activity 2020 – Excellent Award of Hotel Group B
• Tripadvisor 2020 Traveler’s Choice
• Agoda Customer Review Award 2020
• Asia Art of Cuisine Society The Best of the Best Masterchef 2020 Recommendation Restaurant: Grand Emperor Court
• 10 Years Plus Caring Company Logo by the Hong Kong Council of Social Service