Climate Change Data

Environmental Metrics

ESG Focus Areas

• People
• Offering of products and services
• Financial markets
• Community
• Environment

Environmental Achievements

• Reduced environmental impact when building new stores
• Reduced food & beverage packaging
• Increased recycling of reusable materials
• Initiatives to mitigate environmental impacts of products and services

Social Achievements

• Launched the ASIDE (Autogrill Social Identity) project
• Distributed the Code of Conduct to all European subsidiaries
• Implemented an Audit Plan based on a risk analysis of the Group’s businesses
• Organized the first international workshop on Corporate Social Responsibility
• Conducted a CSR survey to ascertain the level of familiarity with the Code of Conduct
• Implemented equal opportunity policies
• Developed a Performance Management system for human capital development
• Organized training programs for all staff grades

Governance Achievements

• Signed up to the new Corporate Governance Code issued by Borsa Italiana
• Developed a new reporting system based on CSR Cards
• Set up a new system for the collection of data and information relating to the three sustainability factors
• Implemented an Organisational Model as required by Legislative Decree 231/2001
• Introduced a Group procedure notifying the market of privileged information

Climate Goals & Targets

Environmental Challenges

• High rates of growth in both China and the US
• Sharp increases in utilities prices following the rise in oil prices
• Changes in life-style and recent scandals concerning food products
• Environmental problems, climate change, excessive consumption of natural resources

Mitigation Strategies

• Developed a business model which respects the legal and cultural characteristics of the countries in which the Group operates
• Implemented risk management strategies
• Guaranteed products’ quality and safety
• Adopted a proactive stance and socially responsible behaviours
• Implemented projects to reduce consumption of non-renewable raw material and prefer renewable sources
• Developed the “A Future” project to create a new store model that is highly innovative in all respects, including eco-sustainability and savings in terms of investment and running costs

Supply Chain Management

Responsible Procurement

• Encouraging suppliers to adopt socially responsible behaviours
• Giving preference to trading relationships with firms that keep to international regulations and principles concerning working conditions, health and safety
• Local sourcing of supplies

Climate-Related Risks & Opportunities

Reporting Standards

Frameworks Used: GRI G3

Certifications: ISO 9001:2000, ISO 14001:2004 (some locations)

Third-party Assurance: KPMG S.p.A.

Sustainable Products & Innovation

• Puro Gusto coffee-shop concept
• Ciao restaurant
• Asador El Hinojo restaurant
• Bleu Olive restaurant
• Eaturna restaurant

Awards & Recognition

• Hallvarsson and Halvarsson Italian Webranking Awards
• Annual Report Oscars finalist
• Companynews Ranking
• Raven Fox Global Retail Awards
• ConsumAbile Prize

Environmental Metrics

ESG Focus Areas

• People
• Product
• Planet

Environmental Achievements

• Three new stores in France obtained the Environmental High Quality certification.
• Milan headquarters and the Brianza Sud store renewed their ISO14001 certification.
• Villoresi project, an eco-sustainable flagship store in Italy, initiated.

Social Achievements

• 62% of employees are women.
• Corporate welfare service portfolio expanded for employees.
• Employee satisfaction surveys conducted in Spain and World Duty Free Group.

Governance Achievements

• GRI-G3 Global Reporting Initiative guidelines implemented.
• Verification by KPMG added a '+' sign to the GRI application level.

Climate Goals & Targets

Environmental Challenges

• Difficult economic scenario.
• Reduction in highway traffic flow due to soaring fuel prices.
• Inflationary trends in food raw materials and increased labor costs.

Mitigation Strategies

• Re-defining presence in Europe, prioritizing profitability over growth by acquisitions.
• Revision of structure, mainly in Food & Beverage.
• Continued investment to innovate products and processes.

Supply Chain Management

Responsible Procurement

• Company’s Code of Ethics
• General Purchase Conditions
• Specific corporate procedures developed by individual countries
• Form for the Assessment of Interference Risks (Italy)

Climate-Related Risks & Opportunities

Reporting Standards

Frameworks Used: GRI-G3

Certifications: ISO14001, EMAS, SA8000, OHSAS 18001, ISO 22000, ISO 9001, LEED Silver

Third-party Assurance: KPMG

Sustainable Products & Innovation

• Fair Taste Cafè
• Greens
• Boost Juice

Awards & Recognition

• French Legion of Honor (Gilberto Benetton)
• Tiepolo Award (Gilberto Benetton and Antonio Vázquez)
• Company Awards Prize (Gianmario Tondato)
• Excellence in Restaurant Design (HMSHost)
• Innovation Prize and “Friendliness” prize (HMSHost Europe)
• Best Specialist Channel (Aldeasa)
• Team of the Year (World Duty Free)
• FAB Awards (Autogrill Group)
• Best Airport & Concessionaire Awards (HMSHost)

Environmental Metrics

ESG Focus Areas

• People
• Product
• Planet

Environmental Achievements

• Opened the Villoresi Est location, a flagship for sustainable innovation with solutions to lower energy and water consumption.
• 5% reduction in accidents
• Achieved various ISO 14001 and EMAS certifications.
• 3.65% energy reduction in comparable Food & Beverage stores in Italy year-over-year.
• World Duty Free Group UK extended ISO 14001:2004 certification for all stores and distribution centers.

Social Achievements

• Launched employee engagement surveys (“Do you Feel good?” and “LINKed”) in multiple countries, involving almost 30,000 employees.
• Implemented various work-life balance initiatives, including part-time contracts, flexible work schedules, and maternity support programs.
• Developed programs to promote diversity and equal opportunities.
• Reduced injuries caused by equipment containing blades by 35% in Italy compared to 2011.
• World Duty Free Group received an acknowledgement within the “Awards for Excellence” initiative for its partnership with Manchester Newall Green High School.

Governance Achievements

• Autogrill S.p.A. won the second prize in the category of listed companies in the Corporate Governance Award.
• Autogrill Group was selected as a finalist in the “listed companies and large companies” category for the Academy award for financial statements.

Climate Goals & Targets

Environmental Challenges

• Economic recession in Europe and reduced motorway traffic.
• Increased concession fees in several markets.
• Maintaining service levels with cost pressures.
• Changes in consumption habits.
• Managing the complexity of the international regulatory framework.

Mitigation Strategies

• Internationalization and positive trend in airport business mitigated economic crisis effects.
• Implemented operating efficiencies.
• Geographical diversification by channel and business.
• Ongoing innovation of products, services, and concepts.
• Streamlined organization and leaner corporate processes.

Supply Chain Management

Responsible Procurement

• Compliance with Autogrill Code of Ethics and SA8000 standards.
• Focus on quality, flexibility, and professionalism.
• Equal opportunities for small local businesses (US).

Climate-Related Risks & Opportunities

Reporting Standards

Frameworks Used: GRI-G3

Certifications: ISO 14001, EMAS, OHSAS18001

Sustainable Products & Innovation

• Vyaggio app
• B4 YOU BOARD app
• Fair Taste Cafè concept
• Harvest market concept
• Ciao Gourmet Market concept
• Storie di Caffè coffee blend

Awards & Recognition

• Corporate Governance Award
• Academy Award for financial statements
• Consumer Airport Awards (HMSHost)
• FAB Awards
• Airports going green Award (HMSHost)
• Business in the Community - Awards for Excellence (WDFG)
• Green Apple Awards (WDFG)

Environmental Metrics

ESG Focus Areas

• People
• Product
• Planet

Environmental Achievements

• Reduced energy consumption by 3.74% in comparable Italian stores in 2013 compared to 2012.
• Villoresi Est service station received LEED Gold certification, EMAS, and ISO 14001 certifications.
• Saved 266 Megawatt of energy in 2013 at Villoresi Est compared to a traditional store, reducing CO2 emissions by 125 tons.
• Reduced water consumption by 53% in new stores opened in 2013 compared to the average store consumption.

Social Achievements

• Conducted "Do you feel good?" employee engagement survey with an 83% response rate.
• Extended competency and performance assessment system to various countries.
• Launched initiatives to improve work-life balance, including part-time contracts and post-maternity programs.
• Implemented programs to promote diversity and equal opportunities.
• Reduced injuries by 2%.

Governance Achievements

• Won the Reporting Award for "Listed companies and large businesses" in 2013.
• Implemented a Risk Management function to manage risks in a standardized way.

Climate Goals & Targets

Environmental Challenges

• Reduced traffic flow in Europe due to adverse economic conditions.
• Changes in consumption habits.
• Stiff competition and less favorable contractual conditions for concessions.
• High labor costs and limited flexibility in managing workforce.
• Strict regulatory framework.

Mitigation Strategies

• Diversification of activities in terms of channels and geographic areas.
• Ongoing updating of offerings and customer service levels.
• Focus on sales profitability through cost reduction.
• Modulation of development investments.
• Ongoing monitoring of service quality and compliance with regulations.

Supply Chain Management

Supplier Audits: Periodic audits to ensure compliance with quality and ethical standards.

Responsible Procurement

• Compliance with Autogrill's Code of Ethics and SA8000 standards.
• Preference for suppliers who comply with international regulations on human dignity and working conditions.

Climate-Related Risks & Opportunities

Physical Risks

• Not disclosed

Transition Risks

• Not disclosed

Opportunities

• Not disclosed

Reporting Standards

Frameworks Used: GRI-G3

Certifications: LEED, EMAS, ISO 14001, ISO 9001, ISO 22000, SA8000

Third-party Assurance: Internal assurance process

UN Sustainable Development Goals

• Not disclosed

Not disclosed

Sustainable Products & Innovation

• Fairtrade coffee blends
• Organic products
• Recyclable packaging
• Gluten-free menus
• Vegetarian and vegan menus

Awards & Recognition

• Airport Revenue News awards
• FAB Awards
• Financial Statements Award

Environmental Metrics

ESG Focus Areas

• People
• Product
• Planet
• Governance

Environmental Achievements

• Reduced energy consumption by 1.6% in comparable Italian stores compared to 2013.
• Reduced water consumption by 3% compared to 2013.
• Villoresi Est service station obtained LEED Gold certification.
• 17 Autogrill stores worldwide obtained LEED certification (5 Gold and 12 Silver).

Social Achievements

• 83% response rate on "Do you Feel good?" employee engagement survey with 17,896 responses.
• Launched "Do I feel good?" campaign in Italy to improve employee engagement.
• Implemented various employee wellbeing initiatives in Italy (family support, school orientation, shopping bag project).
• Launched Academy, an international training project for employee development.

Governance Achievements

• Maintained a transparent labor contract and protected employee rights.
• Established international guidelines on wages and compensation.
• Implemented a standard, certified management process for employee potential evaluation and talent development.

Climate Goals & Targets

Environmental Challenges

• Reduced traffic flow due to economic factors (consumer confidence, inflation, unemployment, interest rates, oil prices).
• Changes in consumption habits.
• Competition for concession contracts.
• High personnel costs.
• Strict regulatory framework.
• Maintaining innovation.
• Risks in emerging markets.

Mitigation Strategies

• Strategy adopted in Italy to reduce the consolidation perimeter.
• Ongoing process of product and concept innovation.
• Streamlining organization and corporate processes.
• Careful evaluation of growth opportunities through acquisitions.
• Standardized risk management across business units.
• Implementation of a model based on systematic identification, analysis, and assessment of risk areas.

Supply Chain Management

Responsible Procurement

• Preventive audits to ensure supplier compliance with quality standards.
• Transparent supplier selection process according to the Group’s Code of Ethics.
• US Procurement Policy & Procedures to guarantee equal opportunities for small local businesses.
• Social Accountability 8000 certification.

Climate-Related Risks & Opportunities

Reporting Standards

Frameworks Used: GRI G4 Core

Certifications: ISO 9001, UNI 10854, ISO 22000, Social Accountability 8000, LEED, EMAS, ISO 14001

Sustainable Products & Innovation

• Spizzico Bar
• Bistrot
• La Tapenade, Mediterranean Café
• Burger Federation
• Harvest Market
• La Place

Awards & Recognition

• Schiphol Consumer Awards 2014
• Airport Revenue News awards 2014
• Accenture and Sole 24 Ore Group Award
• FAB Awards 2014
• Dedalo Minosse Prize
• 2015 Nature Award

Environmental Metrics

ESG Focus Areas

• People
• Sustainable Food Experiences
• Planet

Environmental Achievements

• Definition of LEED-inspired Green Store Guidelines
• All coolers purchased in North America are Energy Star certified
• 57% of single-use packaging purchased is composed of plastic-alternative materials in North America, the Netherlands, Italy, Belgium, Switzerland, France and Germany.
• Development of internal guidelines for the building and renovation of green points of sale

Social Achievements

• Launched "Feel Good" customer engagement survey
• Implemented an internal engagement plan for all employees
• Launched "Road to the Future: destinazione lavoro" talent program in Italy
• Introduced unconscious bias training across business units
• Expanded plant-based and healthy menu options

Governance Achievements

• Joined the United Nations Global Compact
• Adopted a new Supplier Code of Conduct
• Implemented the Make It Happen sustainability roadmap

Climate Goals & Targets

Environmental Challenges

• Rising inflation in North America and Europe
• Risk of recession or zero growth
• Geopolitical instability due to the war in Ukraine
• Potential resurgence of the pandemic
• Soaring energy costs
• Supply chain bottlenecks
• Increased cost of ingredients
• Low unemployment rate leading to personnel shortages

Mitigation Strategies

• Optimized concession portfolio
• Implemented new projects in digital innovation and data analysis
• Concentrated on cash-generating locations
• Shifted towards more profitable products and menus
• Implemented digital systems to make low added-value processes more agile and automatic
• Activated commercial levers to deal with inflation
• Selected highly structured suppliers
• Adapted menus where possible
• Established an Energy Committee to mitigate soaring energy costs
• Transferred small St. Petersburg business to local entities
• Implemented an ESG roadmap
• Formed a Group Sustainability Committee
• Named "Sustainability Champions" at business units
• Rationalized ESG projects within a long-term program

Supply Chain Management

Supplier Audits: 100% of locations in Italy and North America audited in 2022

Responsible Procurement

• Supplier Code of Conduct
• Focus on sustainable sourcing of ingredients (e.g., cage-free eggs, sustainable coffee)

Climate-Related Risks & Opportunities

Physical Risks

• Extreme weather events impacting operations or travel inclination

Transition Risks

• Higher raw material prices
• Energy costs
• Changes in travel patterns due to energy transition

Opportunities

• Development of energy-efficient products and services

Reporting Standards

Frameworks Used: GRI Sustainability Reporting Standards (2021)

Certifications: ISO 9001, ISO 22000, ISO 45001, ISO 50001, ISO 14001, ISO 14064, LEED, EMAS, Energy Star

UN Sustainable Development Goals

• Goal 1
• Goal 2
• Goal 3
• Goal 5
• Goal 8
• Goal 12
• Goal 13
• Goal 17

The Make It Happen roadmap aligns with these SDGs through various initiatives

Sustainable Products & Innovation

• WOW Burger
• Le CroBag Veggie
• Plant-based menu options
• WasCoffee®, WasOrange®, WasBottle® materials

Awards & Recognition

• Nine FAB Awards (including Sustainability & Environmental Stewardship)