Climate Change Data

Environmental Metrics

ESG Focus Areas

• Governance, business ethics and compliance
• Achieving operational and financial targets
• Quality
• Customer privacy and data security
• Customer experience
• Packaging and labeling
• Energy and climate change
• Responsible customer relationship
• Innovation
• Supply chain responsibility
• Talent attraction, development and retention
• Recycling
• Community investment and socio-economic development
• Prevention of Anti-competitive Practices
• Diversity and inclusion
• Sustainable procurement
• Sustainable technology
• Environmental impact of operations

Environmental Achievements

• 40% reduction in electricity consumption after the installation of 50,000 LED lights
• Diverted 10,000,000 SAR worth of electronics from landfilling
• Piloted solar PV in Riyadh

Social Achievements

• Spent 3.07 billion SAR on local suppliers (152 percent increase compared to 2017)
• Saudi Nationalization Rate of 53% (73 percent for senior management)
• Hired 1,951 new employees
• 90% employee satisfaction rate
• 19,476 training hours provided to employees
• 24 book signing hosted by Jarir Bookstore to support local and youth writers
• Jarir Reader recognized by the Saudi Responsible Competitive Index as a self-funded Social Responsibility Initiative

Governance Achievements

• 100% of grievances filed were resolved
• 256 employees attended anti-corruption training
• 0 Incidents of identified leaks, thefts, or losses of customer data

Climate Goals & Targets

Environmental Challenges

• Slight increase in water and energy consumption due to significant growth

Mitigation Strategies

• Scaling renewable energy production
• Implementing automated energy management technologies
• Testing solar panels at new properties
• Installing water efficient faucets and fixtures
• Recycling greywater for irrigation
• Installing rainwater tanks on new buildings

Supply Chain Management

Supplier Audits: Random factory inspections

Responsible Procurement

• Sharing Code of Conduct with suppliers
• Considering CSR best practices and adherence to industry standards when selecting new suppliers

Climate-Related Risks & Opportunities

Opportunities

• Development of energy-efficient products

Reporting Standards

Frameworks Used: GRI Standards: Core option

Awards & Recognition

• Saudi Top Transparency Award (2008)
• Ranked 1st in the strongest Executive Management in Retail (Forbes 2012)
• Recognized among the top 10 Most Recognized Brand Names in The Middle East (Forbes 2013)
• Recognized as no. 1 Saudi Retailer and ranked 67 among the Top 100 companies in Arab World (Forbes 2016)
• Jarir CEO was awarded in Top CEO Awards 2016, for Retail (TRENDS INSEAD 2016)
• 2nd place among Private Sector Best Organization in Utilizing Social Media (Shaikh Salem Alali Alsobah Awards 2016)
• Jarir “Brand Value” is no. 7 in Saudi and no. 1 in retail (Brandz Top 20 Most Valuable Saudi Arabian 2017)
• No.1 retailer in Saudi on no. of Followers & Care Insight (Sprinklr.com 2017)
• Jarir “Brand Value” according to Brand Finance - Brand Directory 2018 is among top 25 Saudi Brands and top 50 in GCC (Brand Finance Brand Directory 2018)
• Recognized as one of the top 100 companies in the Arab world by Forbes Middle East 2018
• Recognized as the number 1 retailer in 2018 Buzz Ranking Brand Index

Environmental Metrics

ESG Focus Areas

• Governance, business ethics and compliance
• Achieving operational and financial targets
• Quality
• Customer privacy and data security
• Customer experience
• Packaging and labeling
• Energy and climate change
• Responsible customer relationship
• Innovation
• Supply chain responsibility
• Talent attraction, development and retention
• Recycling
• Community investment and socio-economic development
• Prevention of Anti-competitive Practices
• Diversity and inclusion
• Sustainable procurement
• Sustainable technology
• Environmental impact of operations

Environmental Achievements

• 100% of all showrooms are using LED lighting, reducing electricity consumption by 40%
• Diverted 18 mill. SAR worth of electronics from landfilling

Social Achievements

• Hired 2,346 new employees
• 64,136 training hours provided to employees
• 100% of grievances filed were resolved
• 56% youth employment
• 27 different nationalities represented in workforce
• Saudi Nationalization Rate of 53% (73 percent for senior management)

Governance Achievements

• 100% compliance rate with all relevant health and safety regulations
• 0 Incidents of non-compliance concerning product and service information and labeling
• 0 Incidents of identified leaks, thefts, or losses of customer data
• 61% local procurement rate
• SAR 4.46 bill. local procurement spending

Climate Goals & Targets

Environmental Challenges

• Slight increase in energy consumption due to significant growth and showroom expansion.
• Slight increase in water consumption due to the addition of new showrooms and branches.
• Increased paper consumption due to significant operational expansion.

Mitigation Strategies

• Transitioning all showrooms to LED lighting, replacing AC units with more energy-efficient models, planning to implement automated energy management technologies.
• Installing water-efficient faucets and fixtures, recycling greywater, planning to install rainwater tanks.
• Reusing warehouse boxes, recycling paper and cardboard, measuring and managing printing paper, seeking to procure only forestry and recycled content certified paper products, planning to implement paperless transactions.

Supply Chain Management

Supplier Audits: Random factory inspections

Responsible Procurement

• Sharing Jarir’s Code of Conduct with suppliers
• Considering CSR best practices and adherence to industry standards when selecting new suppliers

Climate-Related Risks & Opportunities

Reporting Standards

Frameworks Used: GRI Standards: Core option

Awards & Recognition

• Ranked no.5 in Saudi Most Saudi influential Brands 2019, and no.1 among retail.

Environmental Metrics

ESG Focus Areas

• Governance
• Business Ethics
• Compliance
• Client Safety
• Employee Stability
• Client Experience
• Energy and Climate Change
• Responsible relationship with clients
• Innovation
• Responsibility for the supply chain
• Attraction, development and retention of talent
• Recycling
• Community investment and socio-economic development
• Prevention of anti-competitive practice
• Diversity and inclusion
• Sustainable procurement
• Sustainable technology
• Environmental impact of operations
• Customer privacy and security
• Packing and classification

Environmental Achievements

• 43% reduction in electricity consumption per month by installing LED lights in parkings, Distribution Centers and Housing
• 378,395 kg cardboard was recycled in 2020
• Marketing signage in showrooms replaced with 618 LED displays, eliminating the use of 3,300 printed paper per year.
• 22,322,565 SAR worth of electronics diverted from landfilling and returned to the economy

Social Achievements

• Zero layoffs during the COVID-19 crisis
• 25,129,650 SAR in donations and community investment
• 10,000 tablets and laptops donated to support e-learning for limited-income families
• More than 10,000 books, art and crafts tools, and toys provided to health centers
• 69% employee satisfaction rate

Governance Achievements

• 100% of grievances filed were resolved
• 158 employees attended anti-corruption training
• 100% compliance rate with all relevant health and safety regulations
• 0 Incidents of identified leaks, thefts, or losses of customer data
• 0 complaints received concerning breaches of customer privacy

Climate Goals & Targets

Environmental Challenges

• COVID-19 pandemic impacted sales growth due to shifts to working from home, changes in supply needs, and reduced private sector spending.
• Global deficit in computer supply impacted sales.
• Logistical service provider disruptions due to increased online sales demand.

Mitigation Strategies

• Successfully issued e-gift cards, achieving remarkable success.
• Followed all precautionary measures and handled the transformation of customers to online shopping.
• Contracted multiple logistical service providers to manage the crisis.
• Increased online sales capacity tenfold.

Supply Chain Management

Supplier Audits: Random factory inspections

Responsible Procurement

• Sharing Jarir’s Code of Conduct with suppliers
• Considering CSR best practices and adherence to industry standards when selecting new suppliers
• Prioritizing local suppliers

Climate-Related Risks & Opportunities

Physical Risks

• Not disclosed

Transition Risks

• Not disclosed

Opportunities

• Not disclosed

Reporting Standards

Frameworks Used: GRI Standards: Core option

Certifications: Null

Third-party Assurance: Not disclosed

UN Sustainable Development Goals

• Not disclosed

Not disclosed

Sustainable Products & Innovation

• Not disclosed

Awards & Recognition

• Numerous awards and recognitions listed in the report (2008-2020)

Environmental Metrics

ESG Focus Areas

• Governance
• Business Ethics
• Compliance
• Client Safety
• Employee Stability
• Client Experience
• Energy and Climate Change
• Responsible Relationship with Clients
• Innovation
• Supply Chain Responsibility
• Talent Attraction, Development, and Retention
• Recycling
• Community Investment and Socio-economic Development
• Diversity and Inclusion
• Sustainable Procurement
• Sustainable Technology
• Environmental Impact of Operations
• Customer Safety

Environmental Achievements

• Diverted SAR 19,459,976 worth of electronics from landfilling
• Recycled 145,401 electronic devices through trade-in programs
• Reduced single-use plastics
• Installed water filters to reduce single-use plastic water bottles
• Recycled and refurbished materials instead of landfilling
• Used septic tank to ministry line for water waste disposal
• Replaced black plastic garbage bags with clear recyclable ones
• Implemented vehicle preventive maintenance for efficient fuel consumption
• Placed plants in offices to improve health and environment
• Migrated to IP phones, removing telephone cabling

Social Achievements

• 45% increase in female workforce compared to 2020
• 65,734 training hours provided to employees (1.4x more than 2020)
• SAR 2 million in donations and community investment
• Provided 10,000 student bags and stationery
• Published 288 titles (15% increase)
• 19% increase in Jarir Reader customers
• Launched 800-toll free number for customer inquiries
• Launched electronic invoices (e-invoices) via WhatsApp
• Celebrated Father's and Mother's Day with major campaigns
• Published 216 YouTube videos on educational, parental control, DIY, and other topics

Governance Achievements

• 100% of employees signed Jarir Code of Conduct
• 240 employees attended anti-corruption training
• 100% of grievances filed were resolved
• Maintained 13% senior management turnover rate and 9% middle management turnover rate

Climate Goals & Targets

Environmental Challenges

• Supply chain challenges and price inflation post-pandemic
• Global supply chain disruptions, particularly for electronic chips
• Shortage of supplies, especially desktop computers, laptops, and tablets

Mitigation Strategies

• Increased local supplier share to 73% (SAR 5.57 billion spent)
• Intensified communication with suppliers to secure supplies
• Continued efforts to meet customer requirements despite shortages
• Focused on supporting supplies and strengthening supplier relationships in 2022
• Periodic review of stationery and school supplies stock

Supply Chain Management

Supplier Audits: Random factory inspections

Responsible Procurement

• Code of Conduct shared with suppliers
• Consideration of CSR best practices and industry standards when selecting suppliers

Climate-Related Risks & Opportunities

Reporting Standards

Frameworks Used: GRI Standards: Core option

Environmental Metrics

ESG Focus Areas

• Governance
• Business Ethics
• Compliance
• Client Privacy and Security
• Client Safety
• Employee Stability
• Client Experience
• Energy and Climate Change
• Responsible Relationship with Clients
• Innovation
• Responsibility for the Supply Chain
• Attraction, Development and Retention of Talent
• Recycling
• Community Investment and Socio-economic Development

Environmental Achievements

• Recycled 27,775 kg of plastic and 418,410 kg of cardboard in 2022
• Diverted 38,172,546 SAR worth of electronics from landfilling through recycling programs
• Recycled 145,401 devices through a trade-in program
• Replaced all banners in showrooms with screens, reducing paper waste
• Achieved 100% LED lighting in showrooms, resulting in 43% average electricity savings

Social Achievements

• 40% increase in female employment in the retail workforce
• Appointed the first female Board member
• Provided 51,152 training hours to employees (1.4x more than 2020)
• Donated 461,967 SAR to community investment initiatives
• Published 192 new titles under Jarir Publications (29% increase vs 2020)
• Launched Jarir Storytelling Contest, empowering novice writers
• Launched a new version of the Jarir Reader app with improved features, increasing purchase rate by 33%

Governance Achievements

• 100% of employees signed Jarir Code of Conduct
• 1652 employees attended anti-corruption training
• 100% of grievances filed were resolved
• Maintained 100% compliance rate with all relevant health and safety regulations

Climate Goals & Targets

Environmental Challenges

• Increase in operational costs
• Economic risks impacting spending
• Strategic risks related to economic variables and strategy implementation
• Operational risks affecting competitive environment
• Potential hazardous substances in retail products
• Supply chain disruptions
• Cybersecurity threats

Mitigation Strategies

• Studying market and economic situations to avoid strategic risks
• Improving operational processes to enhance competitiveness
• Assessing and ensuring product safety, eliminating potential risks
• Staying informed of regulatory changes and industry trends
• Implementing state-of-the-art information security measures
• Upgrading infrastructure and cybersecurity
• Moving to Microsoft 365 and a more secure operating system
• Implementing responsible supply chain management practices, including supplier audits and code of conduct

Supply Chain Management

Supplier Audits: Random factory inspections

Responsible Procurement

• Sharing Code of Conduct with suppliers
• Considering CSR best practices and industry standards when selecting suppliers
• Prioritizing local suppliers

Climate-Related Risks & Opportunities

Reporting Standards

Frameworks Used: GRI Standards: Core option

Awards & Recognition

• Numerous awards and recognitions since 2008 (detailed in report)