Climate Change Data

Environmental Metrics

ESG Focus Areas

• Community Engagement
• Environment
• Employees
• Ethics and Integrity
• Customer Privacy
• Governance

Environmental Achievements

• Conducted first enterprise-wide carbon footprint analysis, identifying 51,335 tonnes of CO2e emissions in 2017 (Scope 1 and 2). Nearly all emissions stemmed from electricity use in leased office spaces and data centers.
• Implemented water efficiency initiatives in offices (low-flow faucets).

Social Achievements

• Booking Cares amassed 30,979 volunteer hours across 447 projects.
• Booking Booster program awarded €2 million to 10 sustainable tourism start-ups.
• Booking Cares Fund awarded €2 million to 12 NGOs.
• Booking.com's Women in Tech Program provided €500,000 in scholarships.
• OpenTable's Giving Tuesday campaign generated 2,730,000 meals for food-insecure families.
• Agoda launched its official CSR program, donating $50,000 to Doctors Without Borders.

Governance Achievements

• Improved global Compliance and Ethics Program with company-wide survey and new initiatives like 'Ethics Moments'.

Climate Goals & Targets

Environmental Challenges

• Limited ability to directly address energy use in leased office spaces and data centers.
• Lack of access to data on water use in leased data centers.
• Unethical behavior underreported; need for more awareness about the company’s Compliance & Ethics Program.

Mitigation Strategies

• Purchasing renewable energy where available.
• Engaging with property managers to implement energy efficiency programs.
• Developing a BREEAM-certified building for Booking.com headquarters.
• Implementing waste reduction and separation in Booking.com offices.
• Utilizing e-waste recycling programs in OpenTable offices.
• Launching 'Ethics Moments' for manager-led compliance and ethics discussions.

Supply Chain Management

Supplier Audits: Not disclosed

Responsible Procurement

• Code of Conduct for employees and suppliers

Climate-Related Risks & Opportunities

Physical Risks

• Not disclosed

Transition Risks

• Not disclosed

Opportunities

• Not disclosed

Reporting Standards

Frameworks Used: SASB, GRI

Certifications: OpenTable achieved SOC 2 certification

Third-party Assurance: Not disclosed

UN Sustainable Development Goals

• Not disclosed

Not disclosed

Sustainable Products & Innovation

• Not disclosed

Awards & Recognition

• Forbes 'Best Employers for Women'

Environmental Metrics

ESG Focus Areas

• Community Engagement
• Environment
• Employees
• Customer Privacy and Data Protection
• Governance

Environmental Achievements

• KAYAK and OpenTable introduced water-saving faucet control systems in some offices.
• Priceline completed the second phase of an automatic restroom faucet project.
• Booking.com partnered with World Animal Protection to launch guiding principles for animal well-being in tourism.

Social Achievements

• Booking Holdings ranked by Forbes as a Best Employer for Diversity; Booking.com ranked No. 1 on the Financial Times’ workplace diversity and inclusion list for European employers.
• Booking.com's LGBTQ+ Employee Network Group won an award for Most Engaged Network.
• Booking.com provided scholarships to female students in tech programs.
• OpenTable employees donated 2.37 million meals through OpenTable's Giving Tuesday campaign.
• Priceline employees volunteered 2,950 hours during a volunteer service week.

Governance Achievements

• Board of Directors composed of 13 members, 11 independent, 5 women (38%), and 2 people of color (15%).
• Launched Ethics Moments training sessions to foster ethical conduct.
• Launched “Your Voice: Ethical Culture Survey” to gauge employee perceptions of ethical culture.

Climate Goals & Targets

Environmental Challenges

• Limited ability to directly address energy use in leased office spaces and data centers.
• Lack of access to data on water use in leased data centers.
• Managing waste impact related to standard office operations across multiple countries.

Mitigation Strategies

• Engaging with property managers to implement energy efficiency programs.
• Developing a new, owned building in Amsterdam with energy efficiency initiatives.
• Reducing water usage in offices through water-saving systems.
• Working to remove single-use plastics in all offices.

Supply Chain Management

Supplier Audits: Not disclosed

Responsible Procurement

• Partnering with organizations promoting sustainable tourism practices.

Climate-Related Risks & Opportunities

Physical Risks

• Not disclosed

Transition Risks

• Not disclosed

Opportunities

• Not disclosed

Reporting Standards

Frameworks Used: GRI, SASB

Certifications: Null

Third-party Assurance: Not disclosed

UN Sustainable Development Goals

• Not disclosed

Not disclosed

Sustainable Products & Innovation

• Not disclosed

Awards & Recognition

• Booking.com ranked #1 on the Financial Times’ workplace diversity and inclusion list.

Environmental Metrics

ESG Focus Areas

• Diversity and inclusion
• Employee health and well-being
• Engaging customers on sustainability
• Environmental impact of offices and operations
• Compliance, ethics, and integrity
• Data privacy and security
• Human rights
• Sustainable tourism
• Volunteering and charitable donations

Environmental Achievements

• Achieved operational carbon neutrality in 2020
• Reduced carbon emissions from offices and data centers by 23% compared to 2019 (primarily due to office closures and reduced business travel)
• 29% of Booking.com's office area powered by renewable energy

Social Achievements

• Launched several diversity and inclusion initiatives, including Women in Leadership programs at Booking.com and Agoda
• Established an integrated Global Anti-Harassment and Anti-Discrimination Policy
• Booking.com ranked first in the Financial Times Diversity Leaders ranking
• Implemented employee well-being programs, including mental health resources and flexible work arrangements
• Launched employee resource groups across various brands

Governance Achievements

• Updated Code of Conduct with greater clarity on fraud, human rights, sustainability, and workplace relationships
• Created new KPIs for brand compliance officers to improve integration, sanctions screening, investigations, reporting, training, and employee due diligence
• Launched Global Ethics Day

Climate Goals & Targets

Environmental Challenges

• COVID-19 pandemic significantly impacted the travel industry and postponed some sustainability projects
• Challenges in implementing uniform recycling programs across global offices
• Data availability constraints in GHG emission reporting

Mitigation Strategies

• Developed a renewable energy policy for offices and data centers
• Reflected on future of business travel and virtual meeting options
• Implemented recycling programs in offices with municipal recycling programs
• Developed partnerships to address recycling challenges in cities without uniform programs (e.g., Agoda's partnership with GEPP)
• Improved data collection methodology and online data-collection tool

Supply Chain Management

Responsible Procurement

• Working with partners to make it simple for them to share their sustainability practices

Climate-Related Risks & Opportunities

Reporting Standards

Frameworks Used: GRI, SASB

Awards & Recognition

• Booking.com ranked first in the Financial Times Diversity Leaders ranking

Environmental Metrics

ESG Focus Areas

• Sustainable travel
• Environmental impact of offices and operations
• Volunteering and charitable donations
• Diversity and inclusion
• Employee health and well-being
• Compliance, ethics and integrity
• Human rights
• Data privacy and security

Environmental Achievements

• Transitioned to 100% renewable electricity across the organization through the purchase of unbundled energy attribute certificates.
• Reduced scope 1 and 2 emissions by 92% from the 2019 baseline.

Social Achievements

• Launched the Travel Proud badge to help LGBTQ+ customers travel confidently.
• Expanded learning programs across all brands.
• Celebrated Global Ethics Day.
• Introduced an enterprise-wide customer data protection framework.
• Launched the Travel Sustainable badge for accommodations, awarded to 76,470 partners.

Governance Achievements

• Created a new governance model with a distinct Sustainability Steering Committee.
• Launched an inaugural Climate Action Plan.
• Launched a Supplier Code of Conduct.
• Improved annual mandatory compliance and ethics training for employees.
• Rolled out a Global Investigation Service (GIS).

Climate Goals & Targets

Environmental Challenges

• Supply chain emissions (Scope 3 emissions account for 99% of total footprint)
• Pandemic impact on operations and initiatives
• Lack of renewable energy availability in some markets

Mitigation Strategies

• Set a target reduction of 50% in scope 3 carbon emissions by 2030.
• Exploring investment into technologies such as sustainable aviation fuel.
• Developed cloud strategy to reduce energy consumption in data centers.
• Implemented waste streaming in offices and e-waste recycling program.
• Developed a Supplier Code of Conduct.

Supply Chain Management

Responsible Procurement

• Supplier Code of Conduct covering environmental sustainability and human rights standards

Climate-Related Risks & Opportunities

Reporting Standards

Frameworks Used: SASB, GRI

Sustainable Products & Innovation

• Travel Sustainable badge
• Least CO2 sorter for flights
• Green Taxi product

Awards & Recognition

• momondo Climate Award (Denmark)
• Agoda Climate Action Award (Sustainable Wellness Destination Climate forum)

Environmental Metrics

ESG Focus Areas

• Compliance, ethics and integrity
• Data privacy and security
• Diversity and inclusion
• Employee health and well-being
• Environmental impact of offices and operations
• Human rights
• Sustainable travel
• Volunteering and charitable donations

Environmental Achievements

• Reduced Scope 1 and 2 emissions by 80% against 2019 baseline.
• Reduced Scope 3 emissions by 31% against 2019 baseline.
• Maintained carbon-neutral operations in 2022 through the purchase of unbundled energy attribute certificates.
• Expanded Booking.com Travel Sustainable program across all Booking Holdings brands for accommodations, recognizing over 400,000 properties globally.

Social Achievements

• Helped over 70,000 Ukrainian refugees find free or low-cost housing.
• Recognized over 16,000 properties for their inclusive hospitality efforts with a Travel Proud badge on Booking.com.
• Expanded training programs for inclusive leadership and other diversity, inclusion, and belonging (DI&B) topics.
• Held first annual Global Ethics Week across all brands.

Governance Achievements

• Published Human Rights Statement.
• Published Modern Slavery Statement.
• Strengthened Board of Directors by adding two independent directors.
• Launched a global third-party risk management framework.

Climate Goals & Targets

Environmental Challenges

• Supply chain disruptions due to climate events and macroeconomic headwinds.
• Increasing extreme weather events impacting physical assets and operations.
• Regulatory and policy changes related to climate change.
• Shifting customer behavior and market changes due to climate change.
• Increasing public scrutiny of the industry's climate impact.

Mitigation Strategies

• Monitoring upcoming regulations and preparing for compliance.
• Investing in lower emissions solutions and developing an emission reduction roadmap.
• Investing in new products and offerings to meet customer demand for sustainable travel options.
• Engaging with stakeholders to assess expectations and communicate efforts.
• Assessing trends in risk areas and evaluating business resilience.

Supply Chain Management

Responsible Procurement

• Supplier Code of Conduct
• Third Party Risk Management Program
• Data Center sustainability maturity assessment
• Procurement-related supplier questionnaire

Climate-Related Risks & Opportunities

Physical Risks

• Extreme weather events
• Disruptions to regional or global travel
• Longer-term changes in weather patterns

Transition Risks

• Regulatory and policy changes
• Market change
• Public scrutiny

Opportunities

• Development of lower emissions solutions
• Increased demand for sustainable travel options
• Improved business resilience and competitiveness

Reporting Standards

Frameworks Used: SASB, GRI, TCFD

Sustainable Products & Innovation

• Travel Sustainable program
• Less CO2 sorter on KAYAK
• Filters for electric and hybrid rental cars

Awards & Recognition

• Forbes: World’s Best Employers 2022
• Fortune: World’s Most Admired Companies 2022
• Travel Weekly: Power List 2022
• U.S. Transparency Awards
• American Chamber of Commerce in Thailand CSR Excellence Recognition award

Environmental Metrics

ESG Focus Areas

• Climate
• Compliance, ethics, and integrity
• Data privacy and security
• Diversity, equity, & inclusion
• Employee health and well-being
• Environmental impact of offices and operations
• Human rights
• Sustainable travel
• Volunteering and charitable donations

Environmental Achievements

• Reduced absolute Scope 1 & 2 emissions by 84% compared to 2019.
• Reduced absolute Scope 3 emissions by 22% compared to 2019.
• Became the first online travel provider to have its net-zero science-based target verified by the Science Based Targets initiative (SBTi).
• Named on USA TODAY America’s Climate Leaders list.

Social Achievements

• Launched a Vendor Diversity Program in 2023.
• Named on Forbes Best Employers for Diversity and World’s Top Companies for Women lists.
• 140 nationalities represented across Booking Holdings and its brands.
• Booking.com carried out a Mental Health Awareness Campaign.
• Priceline partnered with Maven Clinic to support family planning.
• Agoda launched its enhanced Employee Assistance Hub, ICAS HUB.

Governance Achievements

• Reviewed many governance processes to streamline sustainability initiatives.
• Established a dedicated Human Rights team and a Human Rights Steering Committee within Booking.com.
• Developed a first human rights training program for Booking Holdings and all brands (to be launched in 2024).

Climate Goals & Targets

Environmental Challenges

• Increased business activities of Booking Holdings and its vendors in 2023 led to an increase in total emissions year-over-year (Scope 3).
• Data-related challenges in accurately tracking and reporting on sustainable bookings.

Mitigation Strategies

• Created a Scope 3 emission reduction roadmap.
• Supporting carbon credit programs that focus on emissions avoidance and carbon removal.
• Engaged with major vendors to encourage them in measuring, reporting, and reducing their GHG emissions.
• Set up foundations and systems to track sustainable bookings, revising methodology to align with industry standards.

Supply Chain Management

Responsible Procurement

• Vendor Diversity Program
• Supplier Code of Conduct

Climate-Related Risks & Opportunities

Physical Risks

• Extreme weather events
• Disruptions to regional or global travel

Transition Risks

• Regulatory and policy changes
• Market change
• Public scrutiny

Opportunities

• Development of energy-efficient products
• New markets
• Business resilience and competitiveness

Reporting Standards

Frameworks Used: SASB, GRI, TCFD

Sustainable Products & Innovation

• Eco Deals Program (Agoda)
• Lower-impact taxis and hybrid rental cars (Booking.com)
• Tagging system for lower-emission air travel (Booking.com)

Awards & Recognition

• USA TODAY America’s Climate Leaders list
• Forbes Best Employers for Diversity
• World’s Top Companies for Women
• Fast Company’s 2023 World Changing Ideas list