Climate Change Data

Environmental Metrics

ESG Focus Areas

• Safety
• Environmental Stewardship
• Service Quality
• Employee Well-being
• Social Responsibility
• Supply Chain Management
• Governance

Environmental Achievements

• Reduced carbon dioxide emissions (specific figures not available, but mentions successful carbon trading settlements for 2014)
• Improved fuel efficiency through technology and operational optimization (specific figures available in Performance Indicators section)
• Implemented environmentally friendly meal boxes on select flights
• Launched a distributed photovoltaic power generation project at Flight Training, generating approximately 200,000 kWh and reducing CO2 emissions by 200 tons

Social Achievements

• Launched the "Love in China Eastern" public welfare project, with 274,979 participants and 233,353 people helped
• Improved employee assistance program (EAP) with over 500 participants in mental health training
• Implemented "Six Ones" objectives for mental health, including building a team, publishing a book, and establishing a mental health website
• Maintained a 100% labor contract signing rate and 100% collective contract signing rate
• Addressed 237 labor disputes

Governance Achievements

• Revised Administrative Rules over Connected Transaction and Administrative Rules of Information Disclosure for the board of directors
• Maintained a 100% contract compliance rate
• No anti-monopoly or anti-trust litigation and intellectual property disputes
• Strengthened risk control measures and internal control systems
• Achieved ISO 20000 and GB/T 24405.1 certifications

Climate Goals & Targets

Environmental Challenges

• Global economic recovery remained weak
• Geopolitical risks increased
• Global climate change issues were prominent
• Supply chain disruptions (not explicitly stated, but implied in the discussion of supply chain management)
• Risks at Shennongjia airport due to location and lack of facilities

Mitigation Strategies

• Adopted innovative business models to drive transformation and growth
• Integrated advantageous resources and boosted investments in innovation
• Suspended flights to Shennongjia airport during autumn and winter, urging improvements to safety facilities
• Developed and implemented measures to effectively counter operational, production, and management risks
• Improved purchasing management system and risk control manual for procurement

Supply Chain Management

Supplier Audits: Performance audits for suppliers with contracts spanning over a year

Responsible Procurement

• Requires suppliers to sign Letters of Commitment on Social Responsibility and Integrity
• Screens new suppliers using environmental and labor practices criteria

Climate-Related Risks & Opportunities

Opportunities

• Exploration of biofuels and other innovative ways to reduce aviation emissions

Reporting Standards

Frameworks Used: GRI G4 (Core option), GB/T 36000, Shanghai Stock Exchange Guidelines on Preparation of CSR Reports, Hong Kong ESG Reporting Guide

Third-party Assurance: Independent assurance agency (name not specified)

Awards & Recognition

• Flight Safety Diamond Award
• One of the Top 25 Most Innovative Chinese Companies
• CSR Top 10 list
• 2015 International Carbon-Value Award - Social Citizenship Award
• 2014-2015 Most Respected Company in China
• The World’s Most Popular Airline (No. 7)
• The Best Business Model Innovation Award
• Outstanding Service Brand
• Shanghai Model Unit
• The Most Influential Brands in Singapore
• Outstanding Enterprise Award on China (Shanghai) CSR Summit of Listed Companies
• Best Employers in China Top 30
• Best Cash Management Award
• The Most Influential New Media Account of Central SOEs

Environmental Metrics

ESG Focus Areas

• Climate Change
• Poverty Alleviation
• Aviation Safety
• Employee Wellbeing
• Sustainable Resource Utilization
• Supply Chain Management
• Community Engagement
• Passenger Health and Safety
• Flight Punctuality
• Customer Privacy

Environmental Achievements

• Improved aviation fuel efficiency by 4.5% during the 13th Five-Year Plan period
• Reduced carbon emissions by 2 million tons
• Saved over 600,000 tons of aviation fuel
• Applied aircraft dry wash technology to save water
• Reduced total non-hazardous waste by 10,442.33 tons
• Reduced total hazardous waste by 28.92 tons
• Achieved 99% overall utilization rate of APU alternatives

Social Achievements

• Operated China's first anti-pandemic flight and first chartered flight for foreign aid
• Undertook one-third of China's civil aviation industry's air transport tasks for pandemic response
• Kept over 60 million passengers safe from COVID-19 infection in the cabin
• Launched Infinite Flight Pass series products to stimulate domestic consumption
• Helped over 70,000 poor people in Yunnan shake off poverty
• Improved employee happiness index through various initiatives
• Launched 'Easy Flight Transfer' and 'Easy Boarding' to improve passenger experience
• Established a special team to care for special passengers

Governance Achievements

• Improved corporate governance system and capability
• Received 'A' rating on MSCI ESG ratings, ranking 1st in the industry
• Maintained zero serious accident rate of aviation transport for ten years
• Improved anti-corruption system
• Enhanced compliance management

Climate Goals & Targets

Environmental Challenges

• COVID-19 pandemic severely affected the civil aviation industry
• Supply chain disruptions
• Maintaining flight punctuality
• Ensuring passenger and employee health and safety
• Managing climate change impacts

Mitigation Strategies

• Implemented targeted actions to aid the COVID-19 fight
• Launched Infinite Flight Pass to stimulate demand
• Optimized flight operation and management to improve punctuality
• Implemented strict pandemic prevention and control measures
• Improved environmental management system and fleet structure
• Implemented energy conservation and emission reduction measures

Supply Chain Management

Responsible Procurement

• Suppliers' Letter of Commitment to Social Responsibility
• Suppliers' Letter of Commitment to Integrity
• Environmental compliance
• Commercial ethics
• Labor and human rights

Climate-Related Risks & Opportunities

Physical Risks

• Not disclosed

Transition Risks

• Not disclosed

Opportunities

• Not disclosed

Reporting Standards

Frameworks Used: GRI Standards: Core option, HK-ESG, CASS-CSR 4.0, UN Sustainable Development Goals

Certifications: ISO 14001, ISO 50001

Third-party Assurance: TUV Asia Pacific Ltd. (TUV NORD)

UN Sustainable Development Goals

• Not disclosed

Sustainable Products & Innovation

• Infinite Flight Pass
• Paper bag meals
• Edainty catering products
• New energy ground service vehicles

Awards & Recognition

• Outstanding Team for Fighting COVID-19 in China
• Outstanding Individual for Fighting COVID-19 in China
• Outstanding Primary-level Party Organization
• Outstanding Team for National Poverty Alleviation
• MSCI ESG rating 'A'

Environmental Metrics

ESG Focus Areas

• Safety
• Customer Service
• Employee Well-being
• Climate Change
• Resource Sustainability
• Community Engagement
• ESG Governance
• Digital Transformation
• Technological Innovation
• Anti-corruption

Environmental Achievements

• Reduced carbon emissions through fuel-efficient aircraft and optimized flight distances
• Conducted the first "Sustainable Flight" using sustainable aviation fuel (SAF)

Social Achievements

• Launched "Happy China Eastern Airlines" initiative to improve employee well-being
• Continued support for rural revitalization in Cangyuan and Shuangjiang counties, Yunnan Province
• Provided emergency flight support for the Jishishan earthquake in Gansu Province

Governance Achievements

• Improved corporate governance structure and enhanced board effectiveness
• Strengthened compliance management system and anti-corruption measures
• Achieved an A-rating for information disclosure from the Shanghai Stock Exchange for the tenth consecutive year

Climate Goals & Targets

Environmental Challenges

• Supply chain disruptions
• Fluctuations in passenger traffic due to unforeseen circumstances

Mitigation Strategies

• Strengthened risk management and control systems
• Implemented flexible resource allocation and improved operational coordination

Supply Chain Management

Responsible Procurement

• Code of conduct
• Supplier sustainability requirements
• Environmental criteria
• Social criteria

Climate-Related Risks & Opportunities

Physical Risks

• Extreme weather

Transition Risks

• Regulatory changes
• Market shifts

Opportunities

• Development of energy-efficient products and services

Reporting Standards

Frameworks Used: GRI Standards, HK-ESG Reporting Guidelines, GB/T36001-2015, ISO26000:2010, CASS-ESG5.0, UN Sustainable Development Goals

Certifications: ISO 14001 (for some suppliers)

Third-party Assurance: TÜV NORD CERT GmbH

UN Sustainable Development Goals

• Goal 7 (Affordable and clean energy)
• Goal 13 (Climate action)
• Goal 8 (Decent work and economic growth)
• Goal 11 (Sustainable cities and communities)

Initiatives contribute to these goals through various ESG programs

Sustainable Products & Innovation

• C919 aircraft
• Sustainable aviation fuel (SAF)

Awards & Recognition

• Numerous awards for operational quality, service experience, social responsibility, and brand value