Climate Change Data

Environmental Metrics

ESG Focus Areas

• Customer satisfaction
• Talent onboarding and retention
• Ethics, integrity and good corporate governance
• Data privacy and cybersecurity
• Business continuity
• Employee welfare
• Training and professional development
• Quality employment
• Innovation and differential value contribution
• Sustainable growth
• Human rights
• Inclusion, diversity and equal opportunity
• Social impact and contribution to the community
• Responsible taxation
• Impact through customer service
• Mitigation of climate change through the reduction and compensation of GHG emissions
• Efficient resource consumption, waste management and circular economy
• Supplier management

Environmental Achievements

• Commitment to achieving carbon neutrality by 2030 by reducing greenhouse gas emissions and offsetting those emissions that cannot be eliminated.
• Obtaining ISO14064 on carbon footprint calculation.
• Application of the recommendations of the Task Force on Climate-related Financial Disclosures (TCFD).
• Reduction of the impact of our activities on the environment (through implementing policies for energy efficiency and reduced water and electricity consumption, reducing our carbon footprint, recycling and reducing paper usage, eliminating plastics, etc.)
• Offsetting the carbon footprint generated by our Annual Convention.
• Investment in new technologies with the aim of facilitating communication between employees as well as with clients in order to avoid travel.
• Planting trees in the “MS Forest” in collaboration with Saving the Amazon.

Social Achievements

• Organizing charity collections for their distribution and for the purchase of basic necessities in support of natural disasters or emergencies.
• Collection of food and basic necessities to collaborate with shelters and soup kitchens.
• Solidarity Christmas Campaign with collection of basic goods and gifts for children's day centers and shelters.
• Blood donation campaigns in various Management Solutions offices.
• Participation in solidarity races to support the fight against disease.
• Donation of books and children's stories for the creation of four libraries in different pediatric centers.
• More than 330,000 hours of training in more than 750 courses.
• More than 300 students complete their internship with the Firm each year.
• Creation of quality employment (more than 1,000 recruits).
• Collaboration agreements with schools, giving high school students the opportunity to have their first work experience in a business environment.
• Collaboration with universities and business associations by teaching numerous seminars and courses on entrepreneurship.
• Developing, updating and monitoring equality plans.
• Updating the protocol to prevent sexual and gender-based harassment in the workplace.
• Third edition of the iDanae Award for women with excellent STEM careers.
• Awareness campaigns among the Firm's professionals and social networks on the occasion of International Women's Day and the International Day of Women and Girls in Science.
• Collaboration agreements with Down Madrid, OPTEAM, Ibermática Social and Fundación ONCE, to facilitate and promote social and labor inclusion of people with disabilities in ordinary work environments.
• Participation in the Training Program for Labor Inclusion of Young People with some kind of disability (Promentor) launched by Prodis Foundation.
• Global awareness campaign “Unmatched Socks” on the occasion of World Down Syndrome Day.

Governance Achievements

• Aim to ensure the highest standards in ethics, integrity, transparency and good corporate governance, ensuring compliance not only with the laws and regulations in force at all times and in each country in which we operate, but also with our own codes and internal regulations.
• Internal Criminal Compliance Management System in accordance with the UNE 19601 standard for business consulting activities and related technologies, certified by AENOR.
• Business Continuity Management System in accordance with UNE-EN ISO 22301:2020 Citizen Protection and Security, certified by AENOR.
• Zero tolerance on any type of criminal act, especially, due to our area of activity, those related to corruption, money laundering, confidentiality and personal data protection.
• Published an internal policy in 2023 that provides a clear framework for the effective, ethical and safe use of AI in our firm, and established the AI Quality Assurance Committee.

Climate Goals & Targets

Environmental Challenges

• Recruiting talent
• Risks associated with cybersecurity and the confidential treatment of information
• Maintaining good economic performance
• The rapid expansion of AI technologies brings with it certain risks, including: the possibility of generating erroneous or inaccurate information; greater exposure to risks related to the confidentiality of information; excessive dependence on restrictions on its use (regulation); a potential loss of team skills; the need to explain non-replicable results; and excessive consumption of energy resources.

Mitigation Strategies

• Implementing a transparent and fair selection process, based on objectivity and equal opportunities.
• Rigorous follow-up of all professionals, assessing their achievements and areas for improvement through half-yearly evaluation processes.
• Identifying and reconciling the concerns of our professionals with the needs of the Firm, through half-yearly mentoring processes.
• The Firm's Security Policy, as well as its Information Security Management System (ISMS).
• Robust procedures that meet the best business continuity standards.
• Implementing different measures to ensure the physical and emotional health of our team, including social benefits, work-life balance programs, flexible work, medical services and the promotion of sports and corporate wellness.
• Providing the necessary means and resources to guarantee the training and development of our human capital.
• Promoting innovation and entrepreneurship, as well contributing differential value to society.
• Published an internal policy in 2023 that provides a clear framework for the effective, ethical and safe use of AI in our firm, and established the AI Quality Assurance Committee.

Supply Chain Management

Responsible Procurement

• Supplier Code of Conduct

Climate-Related Risks & Opportunities

Reporting Standards

Frameworks Used: GRI Standards: Essential option

Certifications: ISO 9001, ISO 14064, ISO 27001, UNE 19601, ISO 22301

UN Sustainable Development Goals

• Goal 1
• Goal 3
• Goal 4
• Goal 5
• Goal 8
• Goal 9
• Goal 10
• Goal 12
• Goal 13
• Goal 16
• Goal 17

The report details activities aligned with these SDGs.