Fullerton Healthcare Corporation Limited
Climate Impact & Sustainability Data (2022, 2023)
Reporting Period: 2022
Environmental Metrics
ESG Focus Areas
- Governance
- Economic
- Social
- Environmental
Environmental Achievements
- Zero environmental fines, penalties, or legal proceedings.
Social Achievements
- Zero fatalities and work-related accidents for non-frontline employees and patients.
- More than 86,000 migrant workers in Singapore enrolled in primary care plan.
- 100% of full-time employees receiving regular performance and career development reviews.
Governance Achievements
- Zero fines and non-monetary sanctions for non-compliance with relevant laws and regulations.
- Zero major complaints concerning breaches of patient privacy.
- Zero major data security breaches relating to the Personal Data Protection Act.
Climate Goals & Targets
Long-term Goals:
- Advocate our purpose and shared values in Asia to create long-term value and positive impacts for all stakeholders
- Build strong governance to support sustainable business growth
- Collaborate with industry players and build a strong healthcare network focused on sustainability
Medium-term Goals:
- Address indirect environmental impact
- Communicate with the team to build an all-inclusive talent strategy
Short-term Goals:
- Develop, enhance and implement patient wellness protocols and strategies
- Address environmental issues with cost-efficient approaches
Environmental Challenges
- Improper disposal of waste (one case reported)
- One clinic failed audit in relation to disposal of hazardous waste
- 21 incidents of non-compliance with regulations concerning the health and safety of frontline employees and patients due to dispensing error
Mitigation Strategies
- Intensified auditing across all clinics, improving workflows and staff training.
- Implementation of corrective measures based on audit findings.
Supply Chain Management
Responsible Procurement
- Supplier Code of Conduct
Climate-Related Risks & Opportunities
Reporting Standards
Frameworks Used: GRI
Certifications: ISO 27001
Reporting Period: 2023
Environmental Metrics
Total Carbon Emissions:3091.27 tCO2e (Philippines Scope 2) + 1896.78 tCO2e (Singapore Scope 2) + 208.02 tCO2e (Philippines Scope 1)
Scope 1 Emissions:208.02 tCO2e (Philippines)
Scope 2 Emissions:3091.27 tCO2e (Philippines) + 1896.78 tCO2e (Singapore)
Total Energy Consumption:4,550.82 MWh (Singapore) + 4,367.05 MWh (Philippines)
Waste Generated:2.50 tons (Singapore) + 63.14 tons (Philippines)
Carbon Intensity:0.494 tCO2e/m2 (Singapore Scope 2), 0.12 tCO2e/m2 (Philippines Scope 2)
ESG Focus Areas
- Economic Performance
- Environmental Footprint
- Social Impact
- Governance
Environmental Achievements
- Zero fines for infringements of regulations for handling waste
- Inaugural reporting of emissions and waste performance
Social Achievements
- Zero incidents of non-compliance with regulations concerning the health and safety of patients and frontline employees
- Zero fatalities as a result of work-related injuries and ill-health for non-frontline employees
- 100% of employees who are eligible for bonuses receiving regular performance and career development reviews
- 30% female representation in senior management
- Two Golds and One Silver At Singapore Healthcare Service Awards
- Covid-19 Resilience Award
- Certificate of Appreciation (Gold) For supporting SG Cares Giving Week
Governance Achievements
- 100% of new suppliers screened using Supplier Code of Conduct
- 100% of fully owned clinics passed local healthcare authorities license certification/renewal
- Zero major data security breaches
- 100% of new employees completed data privacy training as part of onboarding
- 100% of new employees completed anti-bribery and corruption training as part of onboarding
Climate Goals & Targets
Environmental Challenges
- Rising healthcare costs and inflation
- Challenges presented by the COVID-19 pandemic
- Climate change impacts
- Data security breaches
Mitigation Strategies
- Integrating decarbonisation strategies into environmental management practices
- Conducting a climate risk assessment
- Embracing digital and innovative approaches to enhance patient care quality and medical processes
- Conducting a materiality refresher exercise
- Implementing robust data management practices and systems
- Enhanced cybersecurity measures
- Obtaining ISO certification for information security management system
Supply Chain Management
Supplier Audits: 100% of new suppliers screened (Singapore and Philippines)
Responsible Procurement
- Supplier Code of Conduct
Climate-Related Risks & Opportunities
Reporting Standards
Frameworks Used: GRI
Certifications: ISO 27001 (Singapore)
Awards & Recognition
- Two Golds and One Silver At Singapore Healthcare Service Awards
- Covid-19 Resilience Award
- Certificate of Appreciation (Gold) For supporting SG Cares Giving Week