Lumos Fiber

Climate Impact & Sustainability Data (2023)

Secured renewable energy certificates (RECs) to offset non-renewable energy consumption
Increased percentage of customers receiving electronic bills (from 23% in 2022 to 45% in 2023)
Fiber technology is more energy efficient compared to copper wires, requiring fewer materials and lasting longer.

Passed 114,612 new addresses, with 3,245 in underserved communities
Laid 1,617 miles of fiber, enabling service for 114,612 new residences and businesses
Awarded approximately $7 million in public grants and funding
Hosted six interns from local communities
Recognized as a recipient of the 2023 Top Virginia Employers for Interns Awards
Provided high-speed internet service to over 900 students through the “Borderless Classroom” Pilot in Guilford County Schools ($3.5M in funding secured)
Awarded a $1,500 grant to Invenire, a student entrepreneur company

Secured a $1.1B sustainability-linked infrastructure financing
Established a DEIB Group that reviewed and recommended training, evaluated employee engagement events, and planned for annual transitions
Introduced new DEIB training initiatives, with over 70% of the workforce completing the training in 2023
Ensured all job postings were available across diversity-targeted job boards, resulting in over 11,000 views and 635 applications
Refined employee code of conduct to include a whistleblower hotline and anti-corruption training

Medium-term Goals:

Short-term Goals:

Pass ~125,000 new homes in 2024
Complete conversion of copper network to 100% fiber optic internet by 2026 (95% complete at end of 2023)

Investing in expanding internet access to underserved communities through partnerships and grants
Utilizing the latest technology to ensure customer data security and privacy, including network segmentation and regular penetration tests
Employing in-house and external data security specialists