Advanzia Bank

Climate Impact & Sustainability Data (2023)

Moved to the Emerald building, the first zero-carbon office building in Benelux, effectively reducing GHG emissions to a minimum.
Decreased card renewal frequency from 3 to 5 years, reducing waste generated by expired cards.
Stopped sending paper-based reminders to most private customers, saving approximately 1.8 million sheets of paper annually.
Implemented a fully digital onboarding process in Austria, eliminating the need for wet signatures and saving paper.

Achieved an NPS of 54, with two-thirds of respondents stating they would likely recommend Advanzia.
Supported approximately 20 local sports and social associations with small financial donations.
Offered 4,983 hours of training to employees in 2023.
Maintained a high employee engagement survey participation rate of 81%.

Established an ESG Committee to develop Advanzia’s ESG strategy and management framework.
Updated and enhanced its code of conduct in September 2023.
Established a Legal and Compliance Committee in 2023.

Long-term Goals:

Achieve a gender distribution comparable to the banking sector's overall distribution (55% men, 45% women).

Medium-term Goals:

Launch a new ADP and ALP programme cycle every two years (next ADP in 2025, next ALP in 2026).
Increase the percentage of women in director-level and above positions to more than 10%.

Short-term Goals:

Reach platinum status for WELL building certification by the end of 2024.
Offer employees health check-ups by occupational health physicians in 2024.
Introduce an internal health day to promote health and wellbeing topics in 2024.
Conduct another employee engagement survey in 2024.
Improve key drivers rated relatively low in the employee engagement survey.

ESG risks have not been fully integrated into Advanzia’s risk management framework.
Climate-related and environmental risks are not included in the Bank’s risk appetite framework.
Need to strengthen responsible supply chain management and assess ESG aspects for key service providers.

Advanzia will progressively develop ESG risk assessments and create monitoring tools tailored to the Bank’s specific risk appetite and profile.
Advanzia is committed to enhancing its responsible supply chain management and reporting on the ESG commitments of its suppliers and service partners.

Encouraging suppliers to adopt a more responsible business model.
Most important suppliers (32 suppliers representing 31% of annual spend) have officially committed to ethical and socially responsible conduct and adherence to international standards on human rights, environmental protection, and appropriate working conditions.