Accenture
Climate Impact & Sustainability Data (2022)
Reporting Period: 2022
Environmental Metrics
ESG Focus Areas
- Sustainability
- Employee Well-being
- Customer Value
Environmental Achievements
- Reduced carbon emissions through AI-led solutions (Johnson Controls example)
- Moving away from less sustainable business practices (Johnson Controls example)
Social Achievements
- Improved employee retention through a focus on understanding employee needs
- Enhanced customer satisfaction through improved customer experience
- Community investment through partnerships and initiatives (implied)
Governance Achievements
- Revamped internal culture and technology for better data usage and operational capabilities (Shiseido example)
- Empowered employees with more responsibilities (Shiseido example)
Climate Goals & Targets
Environmental Challenges
- Difficulty achieving meaningful growth in a volatile global environment
- Attracting and motivating talent
- Keeping pace with rapidly changing customer needs
- Organizational inertia and siloed operations
Mitigation Strategies
- Adopting a life-centric approach
- Using technology creatively to solve emerging customer needs
- Broadening the canvas for value creation
- Designing a delightful experience continuum
- Building a fluid operation across functions