The Main Street America Group

Climate Impact & Sustainability Data (2001, 2007)

Expanded WOW! Claims Service to a new region in 2002, including 22 Adjuster Center meetings.
Increased the number of first-party claims handled in the Adjuster Center to 65% of the total.
Achieved a 55% decrease in first-party claims cycle time.
Increased policyholder satisfaction to 4.33 out of 5.
Rolled out an automatic customer survey response program.
Finalized the specialization of specific claims units for the New England region.
Implemented a new e-learning program for employee development.
Instituted a tuition reimbursement program for employees.
Celebrated company-wide “A” days with various activities.
Successfully launched into Georgia, appointing 13 new agencies and gaining over two million in new premiums.

Reorganization to form a mutual insurance holding company (Main Street America Group Holdings, Inc.) and an intermediate stock holding company (Main Street America Group, Inc.).
Received an “A” rating from A.M. Best.

Medium-term Goals:

Short-term Goals:

Poor performance of the stock market dampened the bottom line.
Need to replace old legacy computer systems.
Distress in the New York AIP market, including increased assignments and fraudulent cases.
Fire that destroyed the Adjuster Center building in Auburn, MA.

Lowering reliance on the volatile equity market and diversifying the fixed income portfolio.
Investing significant time, resources, and finances in a new Web-based system.
Increasing ISS’s role in Plan activities and implementing a significant new AIP client.
Relocating Auburn Claim Center employees to Keene, NH, and setting up a temporary facility in Shrewsbury, MA.

Sponsored the Murray Bros. Caddyshack Charity Golf Tournament, raising over $250,000 for St. Vincent’s Foundation.
Donated approximately $137,000 to non-profit organizations through the NGM Charitable Foundation.
Donated nearly $100,000 to United Way agencies.
Established a scholarship fund in memory of Jeanne and Bill Eddy at Merrimack College.
Participated in the VSA Arts of Florida Festival and Keene Pumpkin Fest.
Held companywide Thanksgiving food and holiday toy drives, donating 1,657 pounds of food and 328 toys.

Re-established a national agency council and regional councils to strengthen customer relationships and gather feedback.

Medium-term Goals:

Short-term Goals:

Significant price softening in the P&C market leading to lower than planned premium growth.
Fiercely competitive markets.

Focus on gaining scale for profitable growth.
Emphasis on solid insurance fundamentals and a strong balance sheet.
Investments in new products and platforms (Personal Auto MVP, Main Street Station).