Climate Change Data

Environmental Metrics

ESG Focus Areas

• People
• Diversity & Inclusion
• Customer Centricity & Innovation
• Communities
• Environment
• Corporate Governance and Business Ethics

Environmental Achievements

• Quantified greenhouse gas emissions focusing on scope 1 and 2 emissions (UK: 175 tonnes of CO2e, Global: 4,286 tonnes of CO2e)

Social Achievements

• Launched Keywords Cares matching programme to match funds raised for good causes by teams
• Established a Global Diversity & Inclusivity Council and introduced unconscious bias training
• Established a US$500,000 hardship fund to support colleagues experiencing financial hardship due to COVID-19
• Montreal studio donated fresh fruit to essential workers at a nearby hospital
• Montreal studio donated sanitiser dispensers and hand sanitiser to local non-profits
• Manila studios supported communities affected by Taal volcano eruption and Typhoon Ulysses

Governance Achievements

• Refreshed and relaunched Code of Conduct, available in 12 languages
• Established a Responsible Business Board Committee to monitor progress in priority areas
• No whistleblowing disclosures reported in 2020

Climate Goals & Targets

Environmental Challenges

• COVID-19 related production constraints delayed the flow of some content in certain service lines
• Operational challenges in Testing and Audio businesses due to initial lockdowns and the need for secure studios
• Operational disruption and market disruption in Localization service line due to upstream production delays
• Challenges in recruiting and managing complex projects in a work from home model

Mitigation Strategies

• Quickly moved the vast majority of business to a remote working model
• Introduced remote testing services and virtual audio recordings
• Facilitated alternative solutions with clients for remote work
• Continued investment in new studios in Mexico City, New Delhi, Katowice and Singapore, and opened a sixth studio in China

Supply Chain Management

Responsible Procurement

• Supplier Code of Conduct
• Modern Slavery Policy

Climate-Related Risks & Opportunities

Reporting Standards

Frameworks Used: UN Sustainable Development Goals (SDGs)

UN Sustainable Development Goals

• Goal 3: Good Health & Well-being
• Goal 5: Gender Equality
• Goal 8: Decent Work & Economic Growth
• Goal 9: Industry, Innovation & Infrastructure
• Goal 10: Reduced Inequalities
• Goal 13: Climate Action

Environmental Metrics

ESG Focus Areas

• Environment

Climate Goals & Targets

Environmental Challenges

• Greenhouse gas emissions
• Waste and wastewater generation
• Pollution and other adverse environmental impacts

Mitigation Strategies

• Promote energy efficiency (LED lighting, insulation, etc.)
• Transition to green energy providers
• Sustainable building standards for new premises
• Avoid harmful F-gases
• Reduce travel through video conferencing
• Support greener commuting options
• Facilitate use of zero/ultra-low emission vehicles
• Calculate and offset Scope 1 and 2 emissions
• Procure low-carbon products and services
• Co-operate with clients to cut carbon emissions
• Avoid waste going to landfill
• Reuse, repurpose, and recycle
• Maintain and upgrade IT equipment
• Responsible disposal of electronic waste
• Improve resource and water efficiency
• Encourage suppliers to reduce waste
• Co-operate with clients to reduce, reuse, and recycle
• Identify and avoid harmful substances
• Ensure environmentally responsible substances in equipment
• Avoid single-use plastics
• Consider life cycle impacts before purchase
• Influence suppliers to minimize pollution
• Co-operate with clients to prevent and minimize pollution

Supply Chain Management

Responsible Procurement

• Encourage suppliers to reduce waste
• Influence suppliers to minimize pollution
• Procure low-carbon products and services

Climate-Related Risks & Opportunities

UN Sustainable Development Goals

• UN Sustainable Development Goals (SDGs)

All priorities linked to the UN Sustainable Development Goals (SDGs).

Environmental Metrics

ESG Focus Areas

• People
• Planet
• Community
• Clients
• Governance and Ethics

Environmental Achievements

• Planted 25,000 trees across the world to celebrate 25 years of Keywords.
• Expanded emissions reporting and enhanced climate-related risk reporting within the annual report.
• MSCI rating increased to AA.

Social Achievements

• Expansion of employee engagement initiatives.
• Continued roll-out of Leadership Principles across the Group.
• Increased proportion of women in the Group.
• Growth of the Women in Games Ambassador programme to more than 1,700 people.
• Successful Women’s Summit in Asia.
• Increased efforts around broader diversity, especially neurodiversity.
• Launched a thriving affinity group - Brain Space.
• Won a range of Best Company to Work For awards in a number of locations.

Governance Achievements

• Seamless transition of Sperasoft into four new operating hubs in Eastern Europe, with production in Russia ceasing.

Climate Goals & Targets

Environmental Challenges

• US entertainment strikes leading to around €20 million in lost second-half 2023 revenue.
• Difficult trading conditions in Globalize Division due to client cost consciousness and project cancellations/delays.
• Reduced player numbers and spend across the broader mobile market impacting Player Engagement.

Mitigation Strategies

• Careful management of cost base.
• Deeper integration of technology and enhanced collaboration across locations.
• Rightsized headcount in Globalize by around 5%.
• Implemented cost control measures in certain Engage studios and reduced marketing headcount by approximately 8%.
• Launched a multi-year efficiency programme to enhance the operating model.

Supply Chain Management

Climate-Related Risks & Opportunities

Reporting Standards

Frameworks Used: MSCI

Awards & Recognition

• Range of Best Company to Work For awards