Climate Change Data

LiveWest Homes Limited

Climate Impact & Sustainability Data (2021-04 to 2022-03)

Reporting Period: 2021-04 to 2022-03

Environmental Metrics

Total Carbon Emissions:4157.65 tCO2e/year (Scope 1 & 2)
Scope 1 Emissions:4158 tonnes CO2e/year
Scope 2 Emissions:1920 tonnes CO2e/year
Total Energy Consumption:30,132,933 kWh/year

ESG Focus Areas

  • Environmental
  • Social
  • Governance

Environmental Achievements

  • Won the Gas Safety and Compliance Initiative of the Year award from the Association of Safety and Compliance Professional (ASCP) awards.
  • Achieved Silver Accreditation in the Sustainable Homes Index for Tomorrow (SHIFT) accreditation scheme.
  • Won Green Business of the Year at the Business Leaders Awards.

Social Achievements

  • Improved customer satisfaction with complaint handling from 64.56% to 69.37% in March 2022.
  • Increased customer satisfaction with last call to the customer services centre from 95.83% to 95.87% in March 2022.
  • Maintained high customer satisfaction with last repair at 94.96% in March 2022.

Governance Achievements

  • Retained the highest possible grading of G1/V1 from the Regulator of Social Housing.
  • Increased the number of women on Boards and Committees by 7%, ethnic minority people by 16% and people from the LGBTQ+ community by 10%.

Climate Goals & Targets

Long-term Goals:
  • Net zero ready standard for all new directly procured affordable rented homes.
Medium-term Goals:
  • Deliver 6,250 affordable homes over the next five years.
Short-term Goals:
  • Achieve a minimum EPC rating of C on all homes by 2028 (£40m investment)

Environmental Challenges

  • Covid-19 impact on development programme resulting in handover delays.
  • Material and labour shortages impacting development programme.
  • Slight decrease in customer satisfaction attributed to reduced ability to deliver services through the pandemic.
Mitigation Strategies
  • Strategic partnership with Homes England to deliver 2,550 affordable homes by 2028.
  • Implementation of a new way of working to refocus complaint handling and improve customer satisfaction.
  • Restarting neighbourhood services and reopening community rooms and buildings post-pandemic.

Supply Chain Management

Supplier Audits: 40% response rate to environmental supplier survey

Responsible Procurement
  • Social value section embedded in all tenders.
  • Requirement for sustainably sourced materials (FSC-certified timber) in new homes.
  • Requirement for contractors to comply with Environmental Act 2021.

Climate-Related Risks & Opportunities

Physical Risks
  • Increased flood risk
  • Increased risk of homes overheating

Reporting Standards

Frameworks Used: UN Sustainable Development Goals (SDGs), SECR

Certifications: SHIFT Silver Accreditation

Third-party Assurance: SHIFT Environment

UN Sustainable Development Goals

  • 1
  • 3
  • 7
  • 10
  • 11
  • 12
  • 13
  • 15
  • 16

The report details how various initiatives align with these SDGs.

Awards & Recognition

  • Gas Safety and Compliance Initiative of the Year (ASCP)
  • Green Business of the Year (Business Leaders Awards)
  • Best Landlord/Housing Association (South West Energy Efficiency awards)